100
NPS
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Lydonia Technologies
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About Lydonia Technologies' Brand
Lydonia Technologies, a national consultancy headquartered in Boston, works with customers to harness the power of automation, changing the way they do business and capitalizing on their most precious commodity: time. Automation tackles routine and repetitive tasks, resulting in increased productivity, innovation, and achievement. We are a proud partner of UiPath and a recipient of their Americas Impact Partner of the Year award. To learn more, visit www.lydoniatech.com
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Lydonia Technologies NPS
Lydonia Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lydonia Technologies's customers would recommend using the product based on a scale of -100 to 100.
Lydonia Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lydonia Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lydonia Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lydonia Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lydonia Technologies Product Quality
5/5
Lydonia Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lydonia Technologies' overall Product Quality score rated by its users and customers.
Lydonia Technologies Product Information
Lydonia Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.lydoniatech.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Lydonia Technologies Pricing
Lydonia Technologies ROI & Value For Money
2.5/5
Lydonia Technologies has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Lydonia Technologies Customer Satisfaction (CSAT)
Lydonia Technologies Customer Satisfaction (CSAT) Score
100 / 100
Lydonia Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lydonia Technologies Customer Service
5/5
Lydonia Technologies has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lydonia Technologies' overall Customer Service score rated by its users and customers.
About Lydonia Technologies's Customer Service
Address
101 Station Drive, Suite 235, Westwood, MA 02090
Website
http://www.lydoniatech.com
Phone Number
7815901300
Lydonia Technologies's Social Links
Lydonia Technologies as an Employer
4.7/5
Lydonia Technologies has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lydonia Technologies scored a 100 for Net Promoter Score and a 74 for Employee Net Promoter Score. NPS gauges how likely a customer of Lydonia Technologies would recommend the brand to a friend. ENPS measures how likely Lydonia Technologies employees would recommend working at Lydonia Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
74
eNPS Score
| 87% | Promoters |
|---|---|
| 0% | Passive |
| 13% | Detractors |
