34
NPS
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Brand Page
MacArthur Foundation
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About MacArthur Foundation's Brand
The John D. and Catherine T. MacArthur Foundation.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
5/5
Pricing
5/5
Customer Service
MacArthur Foundation NPS
MacArthur Foundation's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether MacArthur Foundation's customers would recommend using the product based on a scale of -100 to 100.
MacArthur Foundation Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
MacArthur Foundation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Sep 2023 0 | Sep 2023 | 0 |
Dec 2023 33 | Dec 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MacArthur Foundation Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MacArthur Foundation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MacArthur Foundation Product Quality
2/5
MacArthur Foundation has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock MacArthur Foundation's overall Product Quality score rated by its users and customers.
MacArthur Foundation Product Information
MacArthur Foundation’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.macfound.org
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
MacArthur Foundation Pricing
MacArthur Foundation ROI & Value For Money
5/5
MacArthur Foundation has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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MacArthur Foundation Customer Satisfaction (CSAT)
MacArthur Foundation Customer Satisfaction (CSAT) Score
50 / 100
MacArthur Foundation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MacArthur Foundation Customer Service
5/5
MacArthur Foundation has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MacArthur Foundation's Customer Service
Address
140 S. Dearborn Street, Chicago, IL
Website
http://www.macfound.org
Phone Number
(312) 726-8000
Consumer vs. Employees
MacArthur Foundation scored a 34 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of MacArthur Foundation would recommend the brand to a friend. ENPS measures how likely MacArthur Foundation employees would recommend working at MacArthur Foundation to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
