0
NPS
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Brand Page
Maergo
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About Maergo's Brand
Maergo makes shipping faster, cheaper, and greener than the industry standard. Our platform continually optimizes parcel delivery from order to final destination. We make it possible to integrate expedited shipping into your brand promise and delight your customers with an extraordinary post-purchase experience.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Maergo NPS
Maergo's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Maergo's customers would recommend using the product based on a scale of -100 to 100.
Maergo Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Maergo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Mar 2023 0 | Mar 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maergo Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Maergo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maergo Product Quality
2.7/5
Maergo has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Maergo's overall Product Quality score rated by its users and customers.
Maergo Product Information
Maergo’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.maergo.com
- Company Size
- 11-50 Employees
Industry
Logistics and Supply Chain
Maergo Pricing
Maergo ROI & Value For Money
2.7/5
Maergo has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Maergo's overall ROI score rated by its users and customers.
Maergo Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maergo Customer Service
2.7/5
Maergo has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Maergo's overall Customer Service score rated by its users and customers.
About Maergo's Customer Service
Address
Austin, TX 78701
Website
https://www.maergo.com
Maergo as an Employer
4.3/5
Maergo has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Maergo scored a 0 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Maergo would recommend the brand to a friend. ENPS measures how likely Maergo employees would recommend working at Maergo to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 64% | Promoters |
|---|---|
| 24% | Passive |
| 12% | Detractors |
