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NPS
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MAGNA GLOBAL
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About MAGNA GLOBAL's Brand
MAGNA GLOBAL is the strategic global media unit of IPG Mediabrands, comprised of two key divisions.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.9/5
Customer Service
MAGNA GLOBAL NPS
MAGNA GLOBAL's Net Promoter Score (NPS) is a -1 with 37% Promoters, 25% Passives, and 38% Detractors. Net Promoter Score tracks whether MAGNA GLOBAL's customers would recommend using the product based on a scale of -100 to 100.
MAGNA GLOBAL Overall NPS
| 37% | Promoters |
|---|---|
| 25% | Passives |
| 38% | Detractors |
MAGNA GLOBAL NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jan 2022 50 | Jan 2022 | 50 |
Jul 2022 0 | Jul 2022 | 0 |
Aug 2022 20 | Aug 2022 | 20 |
May 2023 0 | May 2023 | 0 |
Sep 2023 -15 | Sep 2023 | -15 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MAGNA GLOBAL Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of MAGNA GLOBAL users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MAGNA GLOBAL Product Quality
3.8/5
MAGNA GLOBAL has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock MAGNA GLOBAL's overall Product Quality score rated by its users and customers.
MAGNA GLOBAL Product Information
MAGNA GLOBAL’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.magnaglobal.com
- Company Size
- 10,000+ Employees
Industry
Tech
AdTech
MAGNA GLOBAL Pricing
MAGNA GLOBAL ROI & Value For Money
3.4/5
MAGNA GLOBAL has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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MAGNA GLOBAL Customer Satisfaction (CSAT)
MAGNA GLOBAL Customer Satisfaction (CSAT) Score
83 / 100
MAGNA GLOBAL has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MAGNA GLOBAL Customer Service
3.9/5
MAGNA GLOBAL has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock MAGNA GLOBAL's overall Customer Service score rated by its users and customers.
About MAGNA GLOBAL's Customer Service
Address
100 West 33rd Street / 9th Floor, New York City, NY
Website
http://www.magnaglobal.com
Phone Number
(212) 883-4751
MAGNA GLOBAL as an Employer
Consumer vs. Employees
MAGNA GLOBAL scored a -1 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of MAGNA GLOBAL would recommend the brand to a friend. ENPS measures how likely MAGNA GLOBAL employees would recommend working at MAGNA GLOBAL to a friend.
Net Promoter Score
-1
NPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
