Sustainability and Corporate Social Responsibility at Manulife

As an insurer and a long-term investor,
we always balance the needs of today
with the need to honour commitments to
customers that are sometimes paid out
decades in the future. This perspective
compels us to consider the social and
environmental impacts of our decisions,
and to always look for any further
actions we can take that will advance
the resilience and sustainability of our
customers, our communities and
our business.
In 2018, Manulife adopted a new
Mission—Decisions made easier. Lives
made better—which applies to our
customers and shareholders, but just
as importantly to our employees, our
communities and society at large.
In keeping with this change, we
undertook research and stakeholder
consultations focused on strengthening
the bridge between our business strategy
and our social responsibilities. This led
to the creation of a new sustainability
strategy that will be launched in 2019
and will emphasize—and embed across
our global business operations—many
of the priorities we’ve been focused on
since our earliest years: creating
economic opportunities; promoting
health and wellness; and taking climate
action, including support for the
transition to a low-carbon economy.
As part of this strategy, we’ll continue to
push the envelope in developing shared
value products; that is, products and
services like our Manulife Vitality and
ManulifeMOVE behavioural life insurance
platforms, which deliver financial and
social benefits to customers and society,
while enhancing our customer
relationships and underwriting.

Environmental Sustainability

A healthy environment is vital to the
long-term well-being of our business,
our employees and our world. We
embrace our responsibility to minimize
our global footprint and through our
products, services and influence to
help address the world’s most pressing
environmental challenges.