87
NPS
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Maple Lodge Farms
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About Maple Lodge Farms' Brand
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Maple Lodge Farms NPS
Maple Lodge Farms's Net Promoter Score (NPS) is a 87 with 87% Promoters, 13% Passives, and 0% Detractors. Net Promoter Score tracks whether Maple Lodge Farms's customers would recommend using the product based on a scale of -100 to 100.
Maple Lodge Farms Overall NPS
| 87% | Promoters |
|---|---|
| 13% | Passives |
| 0% | Detractors |
Maple Lodge Farms NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 75 | Nov 2022 | 75 |
Dec 2022 80 | Dec 2022 | 80 |
Aug 2023 83 | Aug 2023 | 83 |
Feb 2024 85 | Feb 2024 | 85 |
Mar 2026 87 | Mar 2026 | 87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maple Lodge Farms Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Maple Lodge Farms users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maple Lodge Farms Product Quality
4/5
Maple Lodge Farms has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Maple Lodge Farms' overall Product Quality score rated by its users and customers.
Maple Lodge Farms Product Information
Maple Lodge Farms’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Maple Lodge Farms Pricing
Maple Lodge Farms ROI & Value For Money
4/5
Maple Lodge Farms has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Maple Lodge Farms Customer Satisfaction (CSAT)
Maple Lodge Farms Customer Satisfaction (CSAT) Score
100 / 100
Maple Lodge Farms has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maple Lodge Farms Customer Service
4/5
Maple Lodge Farms has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Maple Lodge Farms's Customer Service
Website
https://www.maplelodgefarms.com/
Maple Lodge Farms as an Employer
Consumer vs. Employees
Maple Lodge Farms scored a 87 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of Maple Lodge Farms would recommend the brand to a friend. ENPS measures how likely Maple Lodge Farms employees would recommend working at Maple Lodge Farms to a friend.
Net Promoter Score
87
NPS Score
| 87% | Promoters |
|---|---|
| 13% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
