MapMyFitness FAQs

As of December 31, 2019,UA Record was removed from all app stores and is no longer providing bug fixes or customer support for any version of the UA Record app that remains on your device. UA Record will be retired on March 31, 2020 and will no longer operate.

If you have been tracking workouts in UA Record, we have an even better tracking experience for you in our MapMyFitness app. To get started, install MapMyFitness and log in with your same UA Record email and password. Your UA Record profile and workout data will be available in MapMyFitness (including your workout history, friends, feed posts, and other data).

this procedure

iOS: MapMyFitness in App Store

Android: MapMyFitness in Google Play Store

Once installed, we recommend you try our new feature: Workout Routines. With it, you can log your strength and gym workouts in great detailwith reps, sets, load on over 800 strength exercise types. You can share your routines with friends and discover them in your social feeds. Plus, we have pre-built routines from the Under Armour Training Team to get you started, no gym required.

Thank you for your support.

Frequently Asked Questions

How do I log in to a MapMy app?

If you have an account with UA Record, you can use the exact same login credentials to sign in to any MapMy app (MapMyRun, MapMyFitness, MapMyRide, and MapMyWalk) without having to create a new account. We recommend downloading one of these apps to continue tracking your workouts. To learn more about using MapMyFitness, check out:

Getting Started with MapMy Apps (Android)

Getting Started with MapMy Apps (iOS)

I liked the Record workout interface better. How do I customize the stats I see while workingout in MapMy?

On Android:You can customize stats by adding/removing themor changing their order. To begin,tap and holdthe stat/area that you want to change > Add/Delete/Change the stat > Choose the stat to add or change to, such as heart rate (if connected).

On iOS:You can change what stats are displayed during your workout by tapping the gear icon in the upper right corner > tap Configure Stats on the Workout Setup screen > hold down on the stat you wish to have shown during your workout, and drag up to place it under the "Shown During Workout" header. Once configured, tap the back arrow > then tap "Done."

The stats you selected will then cycle through at the bottom of your screen while recording a workout. To see a full view of stats (and no map) tap once on the stat pane. To return to map view, tap again.For more info, check out our Help Center article found here.

The calorie burn calculation in MapMyFitness is different than UA Record. How can I fix this?

MapMyFitness uses industry standard and statistically accurate methods for estimating calorie burn, however the formula differs from UA Record. To have your heart rate affect your calorie burn in MapMyFitness, you must track the workout with an Apple Watch, Samsung Gear, or Samsung Galaxy Watch.

Is there any data from Record that is not available in MapMyFitness?

YesSteps, Sleep, Weight History, How Do You Feel?, Resting Heart Rate, and Simple Nutrition data will not be available in MapMy. Additionally, body fat percentage goals and graphs and some of your UA Record profile fields will not transfer to MapMy.

How will the removal of UA Record impact my use of UAHealthBoxdevices?

UA Band: You will no longer be able to sync data from your UA Band. If you purchased this device after 12/31/18, please contact the merchant of record to discuss your options.

UA Scale: You will no longer be able to sync data from your UA Scale.If you purchased this device after 12/31/18, please contact the merchant of record to discuss your options.

UA Heart Rate and UA Sport Wireless Heart Rate: You can continue to use your UA Heart Rate and UA Sport Wireless Heart Rate headphones with any MapMy app.

To connect, open the MapMy app’s menu > select “Apps & Devices” > select “UA Heart Rate” from list of available devices.

I want to continue tracking weight, steps, and sleepwhat tools do you recommend?

MyFitnessPal has built-in step tracking and the ability to integrate with a multitude of other devices and apps. Apple Health, Samsung Health, and Google Fit also do a great job of this using your phone’s accelerometer to track your daily steps. There are a number of competent sleep tracking apps available in the App Store or Google Play if you search for ‘sleep tracker’.

How do I export my workout data?

To export your workout history from UA Record, click here, or copy and paste https://www.mapmyfitness.com/workout/export/csv into your browser. Once you have done so, log in to your chosen MapMy app using your UA Record email and password. A .csv file that includes your workout history will be automatically downloaded to your device. For more information, please see our Help Center article: Export Workout Data.

How do I delete my account?

To permanently remove your UA Record profile and all information associated with your account, review .

I already have MapMyRun installed, do I have to use MapMyFitness to access the Workout Routines feature?

No you do not. You may log in to any MapMy app with your UA Record credentials and you will find the Workout Routines feature, so long as you are located in the US.

You can now track workouts with MapMy on your Apple Watch! To get started, follow the instructions below.

Initial Setup

Requires watchOS 3 or later, iOS 10 or later, and MapMy app version 18.3 or later.

Ensure Bluetooth is enabled on your iPhone.

Download the MapMy app onto your iPhone and create an account or log in to an existing one.

Open the Watch app on your iPhone and select the My Watch tab at the bottom left.

For more details, troubleshooting, and FAQs, please visit our other Apple Watch Help Center article here.

Scroll down to the Available Apps section and select to Install the MapMy app on your watch.

Once installed, open the MapMy app on your iPhone and tap the Menu button ("...") bottom right.

Go into the Apps & Devices section and select the Apple Watch option.

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Tap the toggle next to Motion and follow the prompt to visit your phone settings.

Toggle Motion & Fitness to the on position on the subsequent screen.

Go back to your MapMy app > Menu > Apps & Devices > Apple Watch.

Tap the toggle next to Apple Health and select "Turn All Categories On" on the subsequent screen.

You're ready to begin recording workouts with your Apple Watch!

For more details, troubleshooting, and FAQs, please visit our other Apple Watch Help Center article here.

Recording a Workout

There are two ways to use our app with your Apple Watch: with or without the help of your phone. To learn more about both options, please read through the guide below.

For information on using your HOVR Connected Footwear with our Apple Watch app, please visit our Help Center article here.

Apple Watch With iPhone

Open the MapMy app on your phone.

Tap the gear icon towards the top right corner to adjust your activity type and other workout settings. Use the Done button to save your changes and return to the main screen.

Tap the Start Workout button to begin recording.

Once your recording starts, the MapMy app on your watch should open automatically and mirror the stats from your phone onto the watch face.

Keep your phone with you while you record. Pause, resume, and finish your workout from the watch or your phone.

You can read more about recording a workout with your phone in our Help Center here.

Apple Watch Without iPhone

Open the MapMy app on your watch and select your activity type.

Tap the gear icon to adjust your workout settings, including Voice Feedback if needed.

Select the Start button when you're ready to begin your recording.

Leave your phone behind and enjoy your workout!

While recording, swipe from left to right to reveal the pause and resume buttons.

When you're finished with your workout, swipe from left to right, tap pause, finish, and done to save.

To manually log and create an activity's Route using the MapMyFitness site, click here.If you know the exact route, you can click on the intersection or address and it will bring up a green starting point box. Continue clicking along at the various intersections you pass while mapping your activity.

Update

How to start

Get Directions:This will create the shortest route between the two addresses

Import:If you have a saved .gpx or .kml file, you can upload the route through the import page

Use Route Genius:For more information about Route Genius click here !

Control Panel

Auto Follow Roads: Useful for accurately tracking mileage along a route andeasily tracking roads along long distances

Note:Unchecking this box is useful when the route does not follow roads (one-way roads, trails, etc.)

Bicycle Paths:Read about Bike paths and other awesome Route Features here !

Route Editing Options

To edit any recording or route errors along the map just click a white circle on the red route line to bring up detailed options, including the ability to delete points along the route, and split the path so you can edit a route at various mid-points. You can thendrag a point with your mouse/trackpad to an intersection or area you wish to move the route. When routing on a trail manually, turn off auto follow roads to plot a rough path of the trail (zoom in for this). Next, select the Snap Route to Roads option. Any navigable trails or side roads will automatically snap. *Not all side roads or trails will be able to use this feature.

Route Details

To the left of the map will be various parameters you can enter such as the amount of time it took to complete and the date of your activity. Appearing onscreen to the right is a map toolbox where you will find options for turning on/off auto follow roads, showing elevation data, turning on distance markers, an option to avoid highways, and more.*Routing in some areas will require that you turn off the auto-follow roads feature. Auto-follow roads are dependent on another option as well, the avoid highways checkbox. Auto-follow roads can be turned on or off after already creating points on a map for easier navigation and creation. Enjoy using the site to log and route your activities!

Maps not loading, orexperiencinganother error?

Maps may not loadcorrectly for some users for a variety of reasons, including browser settings, operating system conflicts, network restrictions, and more. The best way to test if maps are working correctly is to follow the instructions below. If these don't help, submit a ticket to our support staff and we will investigate the issue.

Troubleshooting Tips

1. Clear your browser's cache and cookie data.

2.and restart your browser.

3. If you have any pop-up blockers, browser extensions, work computer restrictions, or cookie blocking options enabled they may inhibit site features, so turn them off.

After following the troubleshooting tips above refresh the page where the error occurred. If the feature still does not work, please provide us with the exact steps you took and any additional context in a support request.

Profile Information

If you need to contact support about changing the email address on your account, please include your new email address in the support ticket.

Mobile

iOS:Open the app's menu > select "Profile" at the very top of the menu > tapthe "Edit" button > press'Save' before navigating to a new page.

Account Settings

Android:Openthe app's menu > at the top of the menu, tap yourprofile image > tapthe edit icon (pencil) in the upper right corner> tapthe save icon (checkmark) in the upper right corner before navigating to a new page.

Web

You can update your profile information such as height, weight, and location settings on the site by clicking here. Be sure to click "Save" after making any changes.

Account Information (Web Only)

If you need to contact support about changing the email address on your account, please include your new email address in the support ticket.

You can change your email address and password information from your .

To access your Accounts Settings, visit www.mapmyfitness.com and hover over your profile picturein the upper rightcorner of the page. Select "Settings" from the dropdown menu and you will be able to edit profile and account information.

Be sure to click "Save"after making any changes.

Please note that at this time, there is not a way to update your username. We have recently made some significant improvements to our user databases; however, one side-effect is the deprecation of usernames as an editable field. New users who register today will not even create a username for their account, and you will no longer be able to use usernames to log in to your MapMy account. We apologize for any inconvenience or confusion this may have caused.

Please log in using your email address and password moving forward, and be sure to let us know if you have any questions or concerns about the process.

Please note: If you are not seeing your calorie burn in the app it is most likely because you have not saved a weight or a height to your account. You can update your profile information such as height, weight, and location settings on our website by visiting your profile settings ( https://www.mapmyfitness.com/account/my_profile ).

As of April 2019, we've improved how we calculate calories based on the recommendations from the Compendium of Physical Activities. We are continually updating our app and believe that these changes reflect a more accurate representation of your caloric burn.

The calorie algorithm can have problems if there are recording issues with your workout or if your profile settings are incorrect. If you see calorie differences on the app from workout-to-workout, you may need to delete and reinstall the app. You should also check your MapMy profile settings to make sure your profile height and weight are accurate. Profiles and workouts without age, height, weight, gender, activity type and duration data will not record calories correctly.

Calories are determined by age, height, weight, gender, the intensity of the workout, distance traveled, and activity type. Heart rate does not currently factor into the equation. Our products calculate total burn, which includes caloric burn for both resting and active phases of activity. This means the calories you would typically burn by merely being alive automatically add to the number of calories you would burn from whichever activity you do.

We have based our calorie count on established scientific research detailed in the Compendium of Physical Activities. This update may impact the estimated number of calories burned for a given workout. For more information about the way we calculate caloric burn please visit: https://sites.google.com/site/compendiumofphysicalactivities/corrected-mets.

Please note: The most recent version(s) of our app(s)for Android no longer work congruently with Power Saving/Battery Saver/PowerOptimizer Mode(s). If you are having tracking issues when your phone goes to sleep (screen turns off), try disablingthesemodes.To do this, go to your phoneSettings > Battery > under "App Power Saving" select "Detail"> locate MapMy app(s) > turn off power saving.

GPS accuracy depends on a variety of factors, including the device you're using and its operating system, battery life, cellular network, weather conditions, and whether you are in an open area (congested cellular conditions, trees, and buildings can obstruct GPS).Keep this in mind and please know that slight miscalculations are to be expected when recording.

The tips outlined below should restore normal GPS recording to the app on most Android devices with the latest OS. This will prevent common problemsincluding incorrect distance, stats tracking, and GPS-necessary audio feedback. Fixing any incorrectly recorded stats or route details requires editing the workout, and/or editing the route.

First, ensure you are using the latest version of our app. Manydeviceshave special GPSbehaviors, and the latest version of the app handles thesebehaviors the best. To upgrade the app:

Enter the "Play Store" app from your app drawer.

Tap the menu button and click on "Settings". Tap on "Auto-update Apps" and select the second or third option, pick whichever better suits your situation.

Return to the "Play Store" menu then tap the menu button and select "My Apps and Games". From this list, scroll down to find our app and select it.

Then from the details view, you may select the "Update" button if you see one (If you only see "Open" and "Uninstall" then you already have the latest version). If you have already paid for the + version, you will not be charged again.

Next, ensure that you have enabled GPS on your Android device and for our app. Instructions on how to do this are below.

Enabling GPS Tracking on Your Device

Enter your phone's device's "Settings" app.

Select "Location" and ensure that it is enabled and that you have elected to use GPS, Wi-Fi, and mobile networks. Enabling all three or selecting "High Accuracy" mode is required for accurate tracking.

here.

3. From the "Settings" app, select the "Date and time" item and ensure the "Automatic date and time" and "Automatic time zone" checkboxes are checked. GPS and our app relyheavilyon an accurate time and time zone. Having your device set to the incorrect time zone or time may prolong the time taken to obtain a GPS fix, and may result in other inaccuracies in your recorded workout stats.

Granting MapMy Permission to Use Your Location:

When you first install the MapMy app, we will ask your permission to use Location Services. Double-check this permissionhas been granted by:

Enter your phone's "Settings" app.

Tap "Apps" to view a list of applications you have installed.

Scroll to MapMy and select the MapMy app(s) you have installed

Tap "Permissions"

Make sure that "Location" is toggled on.

If you are still having GPS issues after the steps above, try these additional steps that are known to resolve almost all issues.

Restart your phone regularly. Usually holding down the power button and selecting "Reboot" or "Power off" will do this.

Remember you must be outside with a clear view of the sky when your device is searching for a GPS signal.

Ensure you have a good internet connection when your device is first searching for a GPS signal. Your device may need to use the internet to obtain hints that will greatly reduce the time it takes to find your location.

Why do other apps show my location but yours does not?

Please be aware that just because other apps like the "Maps" app or our app may show your location on the map, this does not mean that your device has a GPS signal or aGPS location fix has been obtainedor that it is functioningproperly. Other apps may use cellular network or Wi-Fi based estimatesto show your location on the map, these estimates are notsufficient for tracking activities like walking, running or riding.

Why does your app not work with my device's GPS?

Android only allows our app to turn your device's GPS hardware on and off. Our app does not have permission from Android to diagnose and fix issues. The quality and time taken to find a GPS signal is dependent on your Android device and its manufacturer.

New and Improved Tracking

After extensive research and testing, we recently updated the filters used to measure distance in MapMy. For every workout, our app processes the GPS data that we receive from your phone in order to map your route and calculate distance. Prior to this update, our calculations did not filter out extraneous data points consistently, so we built a new system to provide a more accurate and consistent measurement of workout distance. This new system does a better job of filtering out “noisy” GPS points, which means that your workouts may be slightly shorter than the distances that were previously reported by our app. We apologize for any frustration or confusion this change has caused, but we do strongly believe that the new system produces a more accurate measurement than before. You can learn more about this change in our Marker’s Blog, found

The tips outlined below should restore normal GPS recording to the app on the iPhone. This shouldprevent most problems related to tracking, including incorrect distance, stats tracking, and GPS-necessary audio feedback. Fixing any incorrectly recorded stats or route details will require editing the workout, and/or editing the route.

The app is not intended to record GPS activities or other stats when using iPods/iPads/tablets since they do not have a native GPS chip for tracking without 'A-GPS' and a cellular signal. For any issues with GPS on an Android device, read through our Android GPS help article.

Enabling Location Services on iOS:

MapMy must have access to your location at all times in order to properly record your workouts. To enable this visit:

iOS Settings App > Privacy > enable Location Services > MapMy > Toggle MapMy to "While Using the App" (iOS 11, 12, 13 devices) or "Always" (iOS 8, 9, 10 devices).

iOS 11, 12, 13 iOS 8, 9, 10

Selecting "Never" will prevent any tracking of location data with MapMy.

Note: If you do not have location services enabled for MapMy at the time of your workout starting, you will see the following series images and prompts to help enable this setting and ensure optimal GPS tracking during your workout.

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Enabling Background App Refresh (all iOS versions):

There are two settings for all iOS devices that must be enabled in order for GPS tracking to successfully connect and occur with MapMy: Location Services and Background App Refresh.

Within the iOS Settings Appvisit:

iOS Settings App > General > Background App Refresh

While here, be sure to enable this setting for all MapMy apps. If this feature is turned off, MapMy will not record any activity when the phone's screen turns off or when you navigate away from the app. [Please Note: If your phone is in"Low Power Mode", Background App Refresh is automatically disabled.]

Ifthe Background App Refreshand Location Services Settingsare enabledproperly and you are still experiencing tracking issues, please try the following steps:

Force quit the app and any other open apps, especially processor-intensive ones such as games, GPStracking apps, etc., as these can cause intense strain on a phone. This strain results in error tracking. Relaunch it and see if the problem persists.

Delete the application from your phone entirely, and then reinstall the app from the app store. You will not be charged again for the app you have downloaded previously.

Restart your cell phone - this can sometimes free up memory and restore functionality. Even smartphones and computers need a power-nap.

Turn off Wi-Fibefore starting your workout. Wi-Fi is known to decrease the accuracy of your GPS and also cause network data transfer conflicts.

Toggle Airplane Mode on and then off from your phone's settings.

Navigate to your device's System Settings and from the Date and Time settings enable "automatic time zone." This will prevent GPS points from being reported at an incorrect time when connecting to a GPS signal.

You may need to turn Auto-Pause off from the in-app settings. Auto-Pause goes into effect after 30 seconds of inactivity or when traveling less than 2.4 mph and, if you do not intend to use it, can cause some problems with distance and time measurement.

Be sure to turn on your phone's lock-screen after beginning your workout - this will prevent the app from accidentally pausing your workout if something brushes against the screen.

Make sure you're running the app on an up-to-date Operating System. For iPhones, you can check for a software update by going to your phone's Settings app > tapping "General" > tapping "Software Update" and then updating.

If you haveneversuccessfully paired your shoesto the MapMy application, please review our Help Center article on Getting Started, as the troubleshooting tips are different in thiscase.

How to Reconnect your UA Connected Footwear

Once your shoes have been paired the first time, the app will automatically search for and attempt to connect to them each time you open the app. While searching for your shoes, a red loading circle will appear around the shoe icon in the upper right, as pictured below. If the shoes fail to connect, a red X will appear on the shoe icon.

Force quit

To establish a connection:

Tap the shoe icon in the top right corner of the "Track Workout" screen

Make sure your shoe is nearby (within 4 feet) and awake. Try inverting yourright shoe upside down and then right side up to awaken the sensor.Please note that the shoe will go to sleep after 5 minutes of inactivity in order to preserve the battery.

Tap "Connect"

Troubleshooting Connection Issues

If your shoes still won't connect, try the following:

the MapMy application

Make sure you're running the latest version of the MapMy app by checking your app store for an update.

Move away from other smart shoes or unused Bluetooth devices (at least 20 ft)

Place yourrightshoe on its side to strengthen the shoe's signal strength

Navigate to your phone's Bluetooth settings and forget the shoes from your list of remembered devices, if present.

From your phone's Settings, toggle Bluetooth off and then on(Note: for iOS users, do not do this by swiping up on your iPhone to access the control center. Please visit your iPhone's Settings app and toggle Bluetooth off/on from there)

For Android users, check your phone's settings to make sure Location Services are enabled and permissions granted for the MapMy app. To verify, please go to your phone's Settings app > Location > Enable. Then navigate to your phone's Application Manager setting> MapMyRun > Permissions > Location > Enabled. If the location isn't enabled in both places, your shoes will not be found in the scanning process.

Re-open the MapMy app, making sure your shoe is nearby (within 4 feet) and awake. Try inverting yourright shoe upside down and then right side up to awaken the sensor.

If you're still having issues with connection, let us know by submitting a support ticket within the app. Requests submitted in-app contain additional information that can help our engineers to diagnose your issue. To submit a request,open your MapMyapp > navigate tothe app's menu > scroll to the bottom and select "Help" > tap "Contact Support " > describe the issue and submit.One of our agents will bein touch with you shortly!

Troubleshooting Inaccurate Distances

If the distance recorded by your Connected Footwear seems inaccurate, you are now able to calibrate your shoes. To access Calibration Settings:

Open Shoe Home by tapping the shoe icon in the upper right of the "Track Workout" screen

Tap the Settings icon (looks like a gear cog) above "Latest Workout"

Tap “Calibration”

To begin calibration, you must choose a reference runor a run where you know what the distance should have been, then tap “Continue.”Note: longer runs are better than shorter runs for calibration.

Use the + and - buttons to adjust the calibration percentage until the “Adjusted Distance” for your reference run matches the distance that it should have been, then tap “Save.”

Calibration will only impact future runs, and will not change the distance of your reference run. You must edit the workout if you wish to have the distance of your reference run changed. Further, if you have more than one pair of Connected Footwear, you will need to calibrate each pair separately.

You can return to Calibration Settings as often as you would like to dial in your shoe’s calibration.

Our app does have some ability to function without data (airplane mode, traveling abroad, no signal, etc.). You will be able to track an activity and create a map by recording if the device you are using has a native GPS chip. However, having a data signal (EDGE, 3G, LTE) definitely increases the reliability of the recording.

The app does require a data connection for logging in, viewing maps and workouts (and other information within the app), and most importantly for saving recorded workouts. There is a new local storage option that will save maps temporarily until you can find a data connection (cellular or Wi-FI), which should make it a bit easier to take advantage of the app in areas with low coverage or abroad.

If you do not have data then the app may not function correctly, especially if your device uses Assisted GPS like iPods, iPads, and other tablets. Also, unless you have Live Tracking on, the app only uses data when saving an activity or browsing your activity history.

The newly designed ActivityFeed includes a tab for the Community, where you can view and engage with public posts and workouts from other members of the MapMy community.

Who Can Use It?

At this time, the Community Feed is only available on our mobile apps (version 17.7.0 and later), it is not available on our website. Posts will only be displayed in the Community Feed if they meet the requirements of havingat least 1 photo and/or notes that are at least 30 characters long.

How to Use It

To view the CommunityFeed on the mobile app, tap the "Feed" icon at the bottom left of the Start Workout screen (iOS), or navigate to the app menu and select "Activity Feed" (Android).

Information within the Feed is ordered sequentially by most recent activity to oldest activity, and cannot be rearranged or edited at this time. The CommunityFeed can be updated by swiping down from the top of your screen. Appearance of a post or workout on the Community Feedis dependent on the post'sprivacy settings.Only posts with a PUBLIC setting will be eligible to appear on the Community Feed. To learn more about Privacy Settings, check out our Help Center article here.

You should see three tabs at the top, like the picture below: Community, Friends, Me. The Community tab is where you'll be able to view public content from other members of the MapMy community.

here

Tap a workout post on the Feed to see detailed information, like splits and elevation, or root them on by liking the workout or leaving a comment.

You can “Like” a workout or post by tappingthe heart icon. When the heart icon turns red, it means you've 'liked' it. To unlike it, tap the heart again and it will return to grey.

To leave a comment, tap the speech bubble icon to the right of the heart. A text box will appear where you can write a commentand tap "Post."

Only users with "Friends" and "Public" profilesettings can like or leave a comment on posts in the Community Feed. Note thatALLcomments on posts in the Community Feed are public and will be seen by all other members of the Community Feed, regardless of your privacy settings.

Community Moderation

All posts on the Community Feed can be reported as inappropriate, offensive, or in violation of our Community Guidelines. To report a post, tap the three dots in the bottom right corner of the post, then tap again to report.

Please only report content that you find inappropriate, offensive, or in violation of our Community Guidelines.

Comments can be deleted by both the owner of the comment AND the owner of the post. To do so, swipe from right to left on the comment (iOS), or long press on the comment (Android), and tap again to delete it.

If you are neither the owner of the post or the owner of the comment, you can report a comment. To do so, swipe from right to left on the comment (iOS), or long press on the comment (Android), and tap again to report it.

Please only report content that you find inappropriate, offensive, or in violation of our Community Guidelines.

Questions? We'd love to hear from you. Contact our support team .

Route Genius is an MVP feature that allows you to quickly create maps by entering your desired area and distance goal. If you are looking for a route in a new city, or just wanting to explore a new area around town this is the tool for you. Ready to embark on a new adventure or a change of scenery? You can access Route Genius on our website here !

here

You can also use Route Genius in our mobile app. To access this feature from the Track Workout screen tap on Load Route, make sure you are on the Nearby tab, and tap on Route Genius. iOS users can also get there by tapping the More icon in the bottom right corner > Routes > Nearby > Route Genius. Android users can tap the menu icon in the top left >Routes > Nearby > Route Genius.

iOS

Android

If you have any other questions or concerns, please check out the rest of our Help Center or submit a support request.

After extensive research and testing, we recently updated the filters used to measure distance in MapMy. We believe our GPS tracking now provides a higher degree of accuracy by:

Makingtracking errors less likely

Reducingdistance overestimation

Better matchingindustry standards

For every workout, our app processes the GPS data that we receive from your phone to map your route and calculate distance. Before this update, our calculations did not filter out extraneous data points consistently, so we built a new system to provide a more accurate and consistent measurement of workout distance. This new system does a better job of filtering out “noisy” GPS points.

this Help Center article

You can learn more about this change and the technical requirements for building this filter in our Marker’s Blog article found here.

For information about how to edit your workout, check out.

Settings

Voice Feedback

Music Controls

Language

Display Units

Training + Coaching

Troubleshooting

Available Stats

Missing Heart Rate

Mirroring Delays

Lost Workouts & Syncing Delays

Inaccurate Distance

Settings

Voice Feedback

Open the app, select an activity type and tap the gear icon that appears on the next screen. From here you can select and change your Voice Feedback options.

Submit a request

How do I get audio through my headphones instead of the watch speaker?

Connect your Bluetooth headphones directly to your Apple Watch by going to Settings > Bluetooth.

How do I get audio through my watch instead of my phone?

Your workout recording must be stated directly from your watch and Voice Feedback must also be enabled on the watch itself.

To get audio from the phone instead of the watch, connect headphones to the phone and start your recording from the phone instead.

Music Controls

To access music controls in the MapMy app during your workout, swipe from right to left.

How do I listen to music through the MapMy app on my watch?

Your music must be downloaded onto your watch to play through the watch itself.

What music or audio apps are compatible with MapMy?

Our app is only integrated with Apple Music at this time.

How do I get audio through my headphones instead of the watch speaker?

Bluetooth headphones are required and must be connected directly to your watch.

Language

Open the Apple Watch app on your iPhone > tap My Watch, go to General> Language & Region, then tap Watch Language.

Display Units

Open MapMy on your iPhone > open the Menu > select Settings > Units > select your preference > force quit the app on your phone > reopen the phone and watch app.

Training Plans + Coaching

Training plans and coaching are not yet available on the Apple Watch app.

For now, when using training plans or coaching, users can pair their watch workouts to their plans after the fact, or begin their workouts from the phone. Workouts started from the phone will mirror onto the watch and the phone will maintain your plan or coaching audio as you go. You must keep your phone with you for this to work.

Troubleshooting

Available Stats

Available on your watch during your workout:

Duration

Distance

Average Pace

Current Heart Rate

Stride and Cadence (only available if your HOVR shoes are connected directly to the Apple Watch app)

Available on your watch after your workout:

Duration

Distance

Average Pace

Calories

Average Heart Rate

Intensity

Cadence (only available on workouts started directly from the watch)

Stride (only available if your HOVR shoes were connected directly to the Apple Watch app when recording. More info on Apple Watch + HOVR here.)

How do I customize the stats displayed on my watch during my workout?

The stats displayed on your watch while recording cannot be changed at this time.

Missing Heart Rate

If your Apple Watch fails to track or report your heart rate, try the steps below.

Ensure you've enabled Apple Health permissions: Open the Health app on your phone > go to Sources > select the MapMy app > Turn All Categories On (or turn off and back on).

If that doesn't work, try deleting and reinstalling the MapMy app from your phone and watch.

Before deleting the app, ensure your workouts have synced and can be seen in your workouts list. Workouts that were not fully synced before deleting the app cannot be recovered. To check your workouts list:

Open the MapMy app on your phone > select the clipboard icon at the bottom right > choose the Workouts tab at the top right. If you're missing workouts from the list, please refer to the section below, regarding Workout Syncing, before reinstalling.

Does heart rate factor into my calorie burn?

Only workouts started directly from the Apple Watch will have heart rate factored into the calorie burn information that is reported back.

Mirroring Delays

For users who start their workout recordings from their phones: If your workout stats fail to mirror from your phone onto your watch, please follow the steps below.

Manually open the app on your watch if it fails to launch on its own and wait a few moments for the mirroring to automatically begin.

Ensure that your phone's Bluetooth is turned on.

If your watch has a passcode, make sure you've unlocked it before beginning the recording.

Keep your phone and watch near each other when you start the recording.

Keep your phone with you and in proximity to the watch for the duration of your workout.

If that does not work:

Ensure your workouts have synced:Open the MapMy app on your phone > select the clipboard icon at the bottom right > choose the Workouts tab at the top right.

Delete the app on both your phone and watch.

Restart your phone and Apple Watch.

Reinstall the app and reconnect it with your watch.

Lost Workouts & Syncing Delays

If a workout that wasstarted and saved from your Apple Watch fails to sync to your account on our website or the mobile app, you can try the following.

Please do not log out or reinstall the app with unsynced workouts. This will result in the permanent loss of that data.

Ensure Bluetooth is enabled on your phone.

Keep your phone and watch near each other.

Open the MapMy app on your Apple Watch.

Swipe from right to left on the Activities screen.

Tap each workout to reattempt syncing.

How do I delete my watch workout?

To delete a watch workout, pause and finish the workout. Once the workout syncs to your account you can delete it from your workouts list in the phone app.

Inaccurate Distance

If your watch workout reports incorrect distances or fails to report distance entirely, you can try the steps below.

For users who start their workouts directly from the watch app:

Open the Settings app directly on your watch > go to General > select Location Services > toggle this on (should be green when enabled).

2. Open the app on your watch a few moments before beginning your workout. This should give your watch time to connect to GPS.

For users who start their workouts from their phones and mirror their stats onto the watch face:

Your phone is in control of your workout's distance tracking. Visit our other Help Center article for phone troubleshooting tips.

Will I get a map of my workout?

Series 2 or newer watches with Location Services turned on will provide maps of your workout routes.

Series 1 watches do not have GPS capabilities and will not provide you with a map when starting your workout form the watch. Series 1 watch users can get maps by starting their workouts from the phone app and mirroring their stats onto the watch.

How is my distance being tracked?

If you begin the workout directly on your watch, your watch's GPS is responsible for your distance. Series 1 watches, which do not have GPS capabilities, will estimate distance with the built-in accelerometer.

If you begin the workout from your phone and mirror your workout stats onto the watch, your phone's GPS is responsible for your distance.

Have more questions?!

There are a few ways to cancel your MVP membership which depends on how your MVP membership was purchased.

If you upgraded to MVP from ourwebsite, the only way to cancel recurring payments is to cancel your membership in advance from your membership page on our website. Your membership benefits will still be available until the end of your original term but the membership will not be renewed at the end of that term. To change your auto-renewalsettings, please go to your Membership Settings pageand turn off the auto-renewal of your membership. You can learn more about this page by reading our Membership Settings help center article.

Ifyou upgraded through the App Store on your iPhone or iOS device, you'll need to cancel the subscription through the App Store on your phone or through your iTunes subscription settings on your computer. For more information, please visit our How to Cancel MVP via iOS App Store help center article.

If you upgraded through Google Play on your Android device, you'll need to cancel your subscription from the Google Play Store subscription settings. For more information on how to do this, please review our How to Cancel MVP via Google Play Store help center article.

Have any questions about this? Submit a ticket to oursupport team here and we will behappy to provide guidance or help if you encounter any problems.

Creating a Friend Challenge

To create and join fitness challenges, tap the "Challenges" icon to the left of the + icon on the Start Workout screen. You can toggle between "My Challenges" (challenges you are currently participating in) and "New Challenges" (sponsored challenges that are currently active, but that you have not joined). You can also tap the "Create" icon in the top right corner to create your own challenge with friends!

here.

After tapping "Create," fill in the requested fields to create your challenge. Lastly, invite your friends to participate! Tap "Next" to review your Challenge Details before sending invitations to your friends. When you are ready, tap "Send Challenge." Your invited friends will receive your request and can either accept/decline the invitation to participate. Note that if your profile is set to private, you will not be able to create a friend challenge or be invited by a friend to participate.

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Viewing Challenge Leaderboards

Once your challenge has been created and at least 1 participant has accepted, you can view your challenge's leaderboard. To do so, open the MapMy app > Challenges > select "My Challenges" from the top > then select the challenge of interest.

Leaving a Friend Challenge

To leave a friend challenge you have already joined, goto the "Rules" section of the Friend Challenge > tap "Leave Challenge." If you are the challenge's creator, you must tap "End Challenge," which will end the challenge for all participants.

Leaderboard Inaccuracies

If your workouts are not counting toward a friend challenge, please make sure that you have read the rules for qualifying workouts. To view the rules, open the app > Challenges > My Challenges > tap on the challenge > tab over to "Rules."

If your workouts do adhere to the rules of the challenge, please submit a request that we can investigate the issue further. Be sure to provide specific workout dates/activities for workouts that are not counting, and include screenshots of the current leaderboard as well as the rules pages so that our team can best triage your issue.

What is the MVP membership from MapMyFitness?

MVP is a mobile and web subscription package that will enhance the way you work out. With this membership, we offer new features and tools to both your mobile device and online to help track, monitor, and share your fitness progress. This is a subscription service that can be bought monthly or annually.

What features are included in the MVP subscription?

To see an explanation of the MVP features you have access to with the subscription membership, visit our help article Features Included in MVP.

How do I cancel my membership?

If you would like to cancel your MVP membership, please go read through our How To Cancel MVP Membership help center article. Please note that memberships purchased through the Google or iOS stores will need to be cancelled through those app stores.

Do I have to download a new app after purchasing MVP?

No. After you have upgraded to MVP simply log in with your account information and the app will be upgraded. If you do not see the MVP benefits immediately after purchase, please try logging out and then logging back into the app.

How much does the MVP membership cost?

The MVP subscription package is $29.99 USD per year or $5.99 USD per month depending on which option you choose.

Will I continue to be charged once the membership has ended?

Memberships will automatically renew each year unless they have been manually canceled. Canceling your membership will only prevent it from automatically renewing, and it will not remove MVP benefits from your account until they expire.

To edit your payment method, add a new credit card, or change your auto-renewal settings you will want to visit your Membership Settings page. You can do so by logging into your account on our website, hovering over your profile picture, selecting the "Settings" option, and then clicking on the "Membership" tab.

here

From there, you will see all of your membership information along with having a few options to change these settings. You will have the abilityto add a brand new credit or debit card to your account, edit the name, expiration date, or zip code for your existing payment method, and turn off the auto-renewal for your membership so that you will not be charged in the future.

If you have any other questions or concerns, please check out the rest of our Help Center or submit a support request .

Voice Feedback is a feature to help you stay informed on your activity without needing you to look at the screen. It consists of audio cuesand workout stats from our app through your device's speaker or headphones and isenabled by default.

To enable/disable voice feedback visit the app settings or "Workout Setup" screen by tapping the Settings icon in the upper right corner. There is an on/off toggle, a volume slider to control the loudness of the voice, and togglesfor different types of feedback. Intervals for voice feedback can be based on either time (30 seconds, 1 minute, 2 minutes, 5 minutes, 10minutes and 20 minutes) or distance (.1, .25, .5, 1, 2, 5, 10, and 25 miles or kilometers).

Samsung Gear / Fit Devices

You may need to readjust the volume when switching from the device speaker, headphones or Bluetooth audio.

On Android, the voice you hear from voice feedback is controlled by your Android device. To change the voice, from your device's Settings > Language & Input > Text-to-speech output. You may want to search the Google Play Store for a new Text-to-speech voice in your preferred language or that suits you better.

Android users please note: voice feedback will not work with "Do Not Disturb" mode enabled. In addition,if you are using Bluetooth headphones, you will need to disable the "in-call" volume feature in order to hear Voice Feedback.

Distance-based voice feedbackis dependent on whichsystem of distance measurement units (imperial or metric) is selected in the general app settings, and onoutdoors recordings having a good GPS signal. If it does not produce accurate voice feedback you'll need to follow our GPS troubleshooting steps.

iPhone GPS Troubleshooting

Android GPS Troubleshooting

If you are using a watch such as an Apple Watch or Samsung Galaxy watch to record your workouts and would like voice feedback, please see below for more information on your specific device.

Apple Watch

This consent allows Under Armour and its advertising partners to collect and use information about you (for example, workout, nutritional, purchasing history, demographic information like gender and age, your device information, and your location) to serve you advertising that’s relevant and useful to you based on that information. You are seeing one or both of these consent requests as a result of the legal requirements in your country/region.

If you decide to give your consent, you are always free to change your mind by updating your consent selection within the Privacy Center. As a reminder, you will still see advertising, but it won’t be as relevant to you. For an advertising free experience, check out our Premium Subscription offering.

While the app itself does not have the ability to track your steps throughout the day, you can import your steps from various compatible devices which can be viewed on your 24/7 Dashboard.

Additionally, some phones have a native pedometer (motion sensor) built in, which you can use to import steps into your MapMy account, if compatible.

To enable step tracking, visit the app settings or sidebar and select "Apps & Devices" from the menu. You'll be able to connect to your device's built-in pedometer here, if available.

Please note that some newer phone models may not yet be compatible with the app for step tracking.

Additionally, when recording aworkout, the app will calculate an equivalent in "steps," that is based on the equation 2,000 steps = 1 mile. You can locate step data for the workout on our website. To view, log in to www.mapmyfitness.com >Training > Workouts. From the calendar, locate the workout of interest and click on it > select "View." Steps should be located next to the Distance field, as shown below.

Edit Workout - Mobile Application

To edit workout information on the mobile app, first open your workout list. Tapthe workout you'd like to edit which will open the workout details. Then tap "..." icon in the upper right hand corner > select "Edit". You will then be able to edit various stats from your workout, including the name, date, activity type, route, distance, duration, and privacy. Presently, you can only edit or add "gear" for Gear Tracker on our website. We apologize for any inconvenience this may cause.

Note: If you update your route while editing a workout, it will not change the map of the workout you just recorded orthe distance information.

My Workouts

Be sure to tap the "Save"/Checkmark icon in the upper right before navigating away from the page.

Note: Editing various stats maychange your workout from being "GPS-verified" to "unverified," whichcould affect your workout's eligibilityin certain challenges. Read more about challenges here.

Edit Workout - Website

To edit or delete workouts from the site select then choose to view the workout you wish to edit or delete on the calendar.

Once you have selected the workout you wish to adjust click the button labeled "Edit". On the following page you will be able to edit workout information.

Delete Workout

On a mobile device, you can delete the workout by going into the workouts list view then:

iOS:Swipeleft on a specific workout, then tap "Delete."

Android:Tapand hold the workout you want to delete, then tapthe "Delete"icon in the upper right.

On the website, the workout can be deleted from both the workout summary, and edit workout page.

Note: Deleting a workout on either the app or website will remove the workout from your calendar and history entirely. Deleted workouts are irrecoverable. Edited workouts are not applicable toward some challenges, courses, or partner-verified programs.

The mobile app and website both calculate elevation gain for recorded workouts. Our products determine elevation gain using a method called Cumulative Elevation Gain to measure the total climb of a given activity, meaning all rolling hills, and ascents are recorded as elevation gain. Our app sources this data using information from the United States Geological Survey. Please be aware that elevation can sometimes be skewed on the app if there is a GPS inaccuracy. We still cross-reference with the USGS data, but it could result in differing elevation stats.

MVP users can receive extended features for elevation, including using the segment highlighter to get an in-depth view of your workout summary and minute by minute analysis of elevation, pace, and more.

App Elevation

Elevation can be seen on the mobile app by accessing either a route from the route list or by viewing the workout itself and scrolling to the elevation graph. On the app, press "Show All Data" in order to additional elevation graphs for your workout.

Web Elevation

1. Select a route from your history

2. Beneath the route preview is an area labeled Elevation with a line graph.

3. Starting and max elevation will appear alongside the total elevation gained beneath this graph.

For more information on gain and climb visit our climb information page.

If you're having trouble logging in or access your MapMy account, you can reset your account password byfollowing the steps below.

Click here.

Enter the email address associated with your MapMy account. If you created your account via Facebook, enter the email address associated with your Facebook profile.

Click "Reset Password".

Check your inbox for an email from us with a link to reset your password.

If you can't locate the email, check your spam, junk, or promotion filters, as it may have been incorrectly sorted by your inbox. If you still can't locate the reset email, it's possible that the email address you entered is not associated with a MapMy account.

If you can log in to the website but are locked out ofthe iOS app, you'll want to check your phone's date and time settings. Our login page now requires a valid timestamp so you'll want to make sure your settings are correct.

For iOS devices:Settings > General > Date & Time and turn on Set Automatically.

Questions?If you're still having issues getting into your account, please submit a support ticket here and include the following information:

Any potential email address(es) tied to your MapMy account(s)

Your first and last name as it appears on MapMy account(s)

Location (Country, State, City) that MapMy account holder resided in and set in profile settings

Date of birth listed on your account

Getting Started

To manually upload a workout file into MapMyFitness, visit the MapMy Import Page and select the last widget that reads "Import From .tcx, .gpx, .fit, or .hrm." From here, you'll be asked to select the file from your computer to have it import into your MapMyFitness account.

Troubleshooting

Activity syncs incorrectly from file import to MapMyFitness

Most workout data is accepted for most file imports. We currently accept the following file formats:

TCX

GPX

HRM

FIT

Even if a file type is one we accept, there are a handful of exceptions to our ability to import these files. For instance, if a TCX or GPX file doesn't include time-series data or GPS data then it most likely will not import to our system. Many times converted files will not upload in our system either.

Additionally, some workout systems measure statistics differently, which can lead to differences in workout stats for things like elevation gain or splits. We do not always have a good fix for these discrepancies but hope to cut down on these sorts of stats differencesas we standardize practices and grow with our partners.

Can I bulk import my workouts from another product or service?

Unfortunately, at this time, MapMy does not support bulk importing of historical workouts. Workouts will need to be manually imported one by one if they occurred in the past. For future workouts, you can try linking your MapMy account so that newly recorded workouts will automatically transfer to our platform. Learn more by checking out our partners here.

Questions?If you're still having issues, please submit a support ticket here and one of our agents will be in touch soon!

MapMy users are able toconfigure the statistics that are displayed on top of the map while recording. Here's how to set the stats up to your liking.

Showing More Stats

Selected stats will cycle through the stat panel two at a time. To show a full screenstat view, taponce on the stat panel. To return to map view, tap again.

Controlling Which Stats Are Displayed

By default MapMy appsdisplay: Duration, Distance, Current Speed/Pace (depending on activity type), and Calories Burned.

On iOS: You can change what stats are displayed during your workout by tapping the gear icon in the upper right corner > tap Configure Stats on the Workout Setup screen > hold down on the stat you wish to have shown during your workout, and drag up to place it under the "Shown During Workout" header. Once configured, tap the back arrow > then tap "Done."

The stats you selected will then cycle through at the bottom of your screen while recording a workout. To see a full view of stats (and no map) tap once on the stat pane. To return to map view, tap again.

On Android:You can customize stats by adding/removing themor changing their order. To begin, tap and hold the stat/area that you want to change > Add/Delete/Change the stat > Choose the stat to add or change to (if applicable).

If you add more than 5 stats toaworkout, you can swipe from right to left on the bottom row of stats to seeanystat panes that are not currently displayed.

We want our users to reliably log each recorded activity, however, there are still a variety of factors that can make saving a route difficult. Different types of interference can cause an error saving, including:

GPS signal strength

Cellular or data signal

Duration of a recording/workout

Surrounding environment

Uncrowded and open areas tend to be best when saving, ideallyconnected to a wifi signal.

The latest version of the app has a perfect save feature placing workouts unable to sync in the app settings until you have a strong data connection. If an activity fails to save: Navigate to the app settings > Select the "Unsynced Workouts" option to see a list of any activities not synced/saved. If an activity is not here then you will, unfortunately, have to manually log it.

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Please Note: If the app is uninstalled/reinstalled, any unsynced workouts will be lost.

On September 30, 2019, we will remove MapMyHike from the app store. Log into another MapMyFitness app to continue your workouts and MVP membership, if purchased. All your data will still be accessible.

Werecommend downloading MapMyRun to track your activities. In terms of functionality, it works the same: you’ll be able to log any type of workout.Record your hikes, walks, and other exercises in MapMyRun just as you would in MapMyHike, and we’ll continue to offer quicker fixes and new featurestohelp you hit your goals.Use your existing email and password to sign into all our sites and appsno need to create another account.

Thanks for using MapMyFitness, MapMyRun, MapMyRide, or MapMyWalk! To get started using the app, select the app icon from your home screen. If you haven't registered with us, you can create an account by tapping "Join Now."If you have registered in the past, tap "Log In" toenteryouremail or username and password.

The first time you openthe app, you will be greeted with a request to allow yourMapMy appto use your GPS/Location Services even when not in use. This needs to be enabled to accurately track your workouts.

After allowing Location Services, a tutorial will appear to walk you through the app's basic functionality. The Location Services and tutorial promptscan be restored by deleting and reinstalling the app.

Track Workout

The app's home page is the "Track Workout" screen. If you find yourself needing to return to this page but don't know how, tap the menu icon in the upper left > then select "Track Workout."

To customize your workout settings, including activity type and voice feedback preferences, tap the Settings icon. This will open the Workout Setup page, which allows you to change activity type, select gear for your workout, enable voice feedback and more. If you don't see the activity type you want, tap "See More Activities," and then tap "All" to search for the activity type.

here

Once your workout settings are correct, tap the back button in the upper left corner to return to the Track Workout screen. Then tap the green"Start Workout" button to begin recording a workout.

Afteryou start recording a workout, the app will track your route anddisplay your workout statistics, including distance, duration, pace, calorie burn, heart rate (if connected), as well as additional customizable stats.

To pauseyour workout, tap the "Pause Workout" button. Once paused, you can either resume your workout or end your workout. To end your workout, hold down the "HOLD TO FINISH" Button. After finishing a workout, a workout cannot be resumed.

After finishingaworkout, you will be able to customize your workout post. You can choose which stats you'd like displayed, add a note or photo to your workout, and select your preferred privacy setting for your workout.

If you took photos during your workout, the first one you took will be featured on your workout post. You can change which photo is featured by tapping on any of the pictures below at the bottom of your screen. The featured photo is highlighted in green with a star.Up to five photos may be added to your workout.

You can now customize which stats are featured in your workout post by tapping on the center of your screen where it says "Tap image to edit." By default, three stats will be auto-filled; however, you can change these stats by tapping once on the stat you'd like to replace, and then once on the stat below that you'd like to have featured.

Important note: if you do not have a photo associated with your workout, you cannot customize the stats that are featured on your workout post.

To save and sync your workout to our servers, you must tap the checkmarkicon in the upper right corner.

Log a Workout

Logging a workout is best reserved for indoor/stationary workouts that do not use GPS to measure distance, or for workouts you already completed.

To log a workout, tap menuicon (three horizontal lines) in the top left corner of the screen and select "Log Workout." From the "Log Workout" page, you can enter workout date, activity type, route (if applicable), distance, duration, caloric burn, and more. Be sure to select your desired privacy setting and press the save icon (checkmark) in the top right corner when finished!

Viewing Workouts

A list of your most recent workouts can be viewed in-app or online at any time. To view previously recorded and saved workouts, tap the menuiconin the top left corner > then tap "Workouts."

Activity Feed

Your Activity Feed is where all content generated by you, your friends, and the community is shared. As long as the privacy setting is set to "friends" or "public," allworkouts or posts created by your friends can be viewed here, much like the Newsfeed on Facebook.

To view, you and your friends' workouts and posts, tap the menu icon in the upper left and select "Activity Feed." You can toggle between Community, Friends, and Me views.

Challenges

To create and join fitness challenges, tap the menu icon in the upper left-hand corner and select "Challenges."You can toggle between "My Challenges" (challenges you are currently participating in) and "New Challenges" (sponsored challenges that are currently active, but that you have not joined). You can also tap the "+" icon in the lowerright corner to create your ownchallenge with friends!

If you've never created a friend challenge before, tap the green "Create Challenge" icon to get started! If you have created a friend challenge before, tap the blue + to create another.

App Settings

To change notificationpreferencesand customize various in-app settings, including voice feedback, auto-pause, unit preferences, and more, tap the menu icon in the upper leftcorner and scroll down to select "Settings."

If you have any other questions or concerns, please check out the rest of our Help Center, or submit a support request .

Connecting UA Sport Wireless Heart Rate Headphones toyourMapMy Apps

Before attempting to connect your headphonesto your mobile phone, make sureto:

Download and install any MapMy app on your phone

Turn on Bluetooth on your phone

Place your UA Sport Wireless Heart Rate near your phone

1. Once the above steps have been completed, open your MapMy app and open the menu by tapping the "More" icon in the bottom right (iOS), or the three horizontal bars in the upper left (Android) > then tap "Connect Apps & Devices."

From the "Apps & Devices" screen, select "UA Sport Wireless Heart Rate."

2. Turn on your UA Sport Wireless Heart Rate headphones by pressing and holding the middle button for at least threeseconds. You shouldhear "power on" and "looking for device" and see flashing lights coming from the device. Once turned on, tap "Continue" (iOS) or "Connect" (Android).

4. Follow the on-screen prompts to open your phone's Bluetooth settings and connect to JBL Audio. This is required in order for you to hear audio from your headphones.

Screenshots of Bluetooth settings are below:iOS (left) andAndroid (right). Once completed, return to the MapMy application to complete set up.

5. Tap "Continue" and follow the on-screen prompts for tutorials on how to wear and use your headphones.

UsingUA Sport Wireless Heart Rate Headphones Manually

To use UA Sport Wireless Heart Rate for heart rate tracking without the accompaniment of a fitness app, you must manually turn on the HR sensor. To do so, follow the instructions below:

Put on yourUA Sport Wireless Heart Rate headphones and power them on by pressing the center button on the remote.

Tap and hold on the outside of the right earbud. Hold down for 3 seconds to turn HR sensor on or off.

When the HR sensor is on, you can tap the right earbud once at any time during your workout for an instantaneous HR reading.

Note: HR data will not be recorded anywhere if theUA Sport Wireless Heart Rate is not connected to a fitness tracking app. You will only be able to use the headphonesfor taking instantaneous readings of your heart rate, not for heart rate graphs or analytics.

UA Sport Wireless Heart Rate Headphones Key

Blue/red/blue/red blinking = headphones are in discovery mode and are searching for a device

Blue light blinking = headphones are currently paired to a device via Bluetooth

Solid red light = charging

Advanced heart rate statistics and analytics are some of the many features that come packaged with the MVP membership. To learn how to pair a Bluetooth heart rate monitor to the app, check out our instructions on the Help Center.

Free users can access some heart rate information, such as graphs, maximum, minimum, and average heart rate for their workout.On the website, you can view this data under workout analysis splits. Clicking on each split will provide access to each split's data, including max pace, max heart rate, and average heart rate.You are also able to view this information within the mobile app after analyzing the workoutincluding average, max, and min heart rate.

MVP members see much more expanded information when it comes to heart rate analytics, including visibility into heart rate training zones, which breaks down the total amount of time that you are in each heart rate zone during a workout. This appears under your workout summary.

iOS Android

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For more information about heart rate zones see below:

Zone 1 EASY:

50-60\% of Max HR

Benefits: Reduce blood pressure and cholesterol, ideal for low-intensity programs and recovery.

Calorie Burn: 3-7 per minute.

Zone 2 FAT BURN:

60-70\% of Max HR

Benefits: Recommended for weight loss and calorie burn, ideal for fitness beginners.

Calorie Burn: 7-12 per minute.

Zone 3 CARDIO:

70-80\% of Max HR

Benefits: Improve aerobic and cardio fitness, ideal for increasing endurance over long distances.

Calorie Burn: 12-17 per minute.

Zone 4 TRAINING:

80-90\% of Max HR

Benefits: Improve anaerobic fitness and muscle strength, ideal for athletes who are training and building muscle.

Calorie Burn: 17-20 per minute.

Zone 5 MAX EFFORT:

90-100\% of Max HR

Benefits: Improve maximum performance and speed, ideal for short bursts of intense activity.

Calorie Burn: 20+ per minute.

As a final tip, you'll want to make sure your birthday is configured in the heart rate settings section. This helps provide a basis for where your heart rate should be during the workout, though this is generalized information and for a more personal reading of your heart rate you should consult a medical or athletic professional.

If you have any other questions or concerns, please check out the rest of our Help Center or submit a support request .

We have users on both iOS and Android devices reporting that their Speed and Cadence sensors are not working properly. These sensors will show connected to the app with a green indicator on the device but when the workout begins, Cadence and Speed will report as 0.

We are still working on this issue and are truly sorry for this inconvenience.

Battery dying on the road or trail? Here are a few tips for optimizing your phone's battery when tracking with the app. Typically the app uses about ten to twenty-percent of your battery per hour that it's turned on. However, this can vary depending on the device you're using, whether your device is able to locate a GPS signal, and even the temperature outside.*Some Android phones typically get less battery life with our app because the algorithm they use to establish a GPS signal ties in wifi, accelerometer, cellular data, GPS signal, and other power requirements.

Ten to twenty-percent per hour is normal of all GPS tracking apps on phones that typically have a ten-hour use and battery life, but obviously, tying in any other factors (music player, texting, mail downloading, etc.) can cause a significant drain. If you are experiencing issues with your battery dying quicker than normal, you may need to invest in an external battery case or charger.

The following are a few tips to maximize your battery while using our app for a workout recording.

Ensure your phone's general settings do not have an option enabled to keep your screen on.

Disable the "Keep Screen On" optionwithin your MapMyapp's settings.

Turn your device's Wi-Fioff.

If you are not using Bluetooth to connect a heart rate monitor or other sensor, turn this off in your general settings.

Ensure your push notifications, and mail push or fetch settings are turned off.

Force quit any other open apps, especially those requiring GPS or the use of the motion coprocessor, and background app refresh.

If you use an iPhone, navigate to the Background App Refresh settings. You may want to turn off unused apps, as this feature allows apps to refresh throughout the day when you are not using them directly. EX: MapMyFitness app does not record distance or time if this is turned off and you navigate to another app while recording an activity. NOTE: This feature should only be available for those using iOS 8 or earlier, as our new version of the app merged these settings in iOS 9's location services area.

In Location Services (iOS only) turn off superfluous apps that are tracking your location when unnecessary. If there are many utilizing GPS at the same time itcould be interfering with the MapMy app's ability to access GPS properly and causing excessive battery drain.

The following should help minimize battery consumption by MapMy when not actively recording, or when app is running in the background.

Force quit the app after you have finished using it.

If you have step tracking enabled turn this off, check to see if MapMy stops using your location in the background.

If not in use, visit your device's Location Services settings and switch this off for the MapMy app you're using.

Note: Most phones have an optimum operational temperature. In some cold or hot climates, using your phone beyond this limit can cause it to shut down. In the event that you are using the app in an environment like this, we recommend either putting your phone in a case that will aid it in staying within those limits, or routinely checking to ensure the phone is still on.

We typically offer splits by each one mile or kilometer for recorded workouts, however, MVP users can choose different split intervals for further analysis.

Mobile App

To view splits on your mobile device, select a GPS recorded workout from your workout list or Activity Feed. Scroll down below the map of your workout to see average stats and split information.

iOS Android

here

For workouts over certain distance thresholds, the distance of the default splits displayed in the app will increase as well. This means that for workouts over 10 miles/kilometers, you will see 2 mile/kilometer splits, and for workouts over 20 miles/kilometers, you will see 5 mile/kilometer splits. If your splits do not all fit on the screen, you can scroll horizontally by swiping left and right to view them.

If you are an MVP member, you can adjust the split interval by tapping on the settings cog to the right of the word "SPLITS," selecting the preferred interval, then tapping "Done."

iOS Android

Website

To view and adjust splits on the website, visit any of your workout summaries from the Workout Calendar. Once on the workout summary visit your splits and you'll see the following options to customize your split break down.

We also offer a Segment Highlighter feature so you can pick the segments of your workout that are important to you and allow you to view the stats for those specific segments. To access this, you will want to click on the Splits drop down menu and choose the Segment Highlighter from there.

Once you've chosen the Segment Highlighter, you'll want to use the speed and elevation graph at the bottom to choose what portion of your workout you'd like to view.

If you have any other questions or concerns, please check out the rest of our Help Center or submit a support request.

Live tracking is an MVP feature that allows other MapMyFitness users to track your progress while working out in real-time using a combination of GPS signal and cellular data. This feature requires a strong cellular signal and its reliability is dependent on a steady data connection. In areas with high cellular trafficor low signal, the feature may lapse.

Only the person wishing to be tracked needs to have our MVP membership. To view the person live tracking navigate to the app and simply select the "Live Tracking" tab. Any friends currently Live Tracking will be visible and broadcasting here. If you do not want to be tracked, you can turn off live tracking from the pre-workout menu after selecting the "Track Workout" option.

Please note, Live Tracking is only available in our mobile app, and that in order to view someone live tracking in our app, you cannot be actively recording a workout unless the friend is live tracking in your vicinity. MapMyFitness friends who are in the same geographic area will appear on the map while you record an activity.

How to Use Live Tracking

iOS

You can see the Live Tracking option at the top left of your "Workout Setup" page. Tap the icon to enable it.

here

Android

You can see the Live Tracking option at the top left of your "Workout Setup" page. Tap the icon to enable it.

Troubleshooting

In order for Live Tracking to work, you will need to ensure a few settings are correct. The tips below should allow the proper functioning of the tracking feature.

Access your profile privacy settings and make sure your default privacy is set as public or friends: Privacy settings. Live tracking requires a public or friend's privacy setting depending on who you wish to be able to view your activity live. You will not be able to use this feature with your settings as private.

Turn on cellular data and ensure you have a good signal.

In order for the live tracking to work, you must be in motion.

You cannot view your live activity from your ownaccount. Users must be logged into a different account to view your workout from the"Live Tracking" tab in the app.

If you'd like to live track someone, turn on push notifications. This will allow you to be notified when one of your friends begins a workout.

Upgrade to the latest version of the app. Typically live tracking is optimized for the latest version.

When recording make sure your device has a clear line of sight to the sky so it has clear GPS and cellular signal.

Allow up to five minutes for Live Tracking to begin working once your workout and movement have started. This gives the app time to use data to triangulate and broadcast your location.

Please check that all these conditions have been met before reporting a problem with Live Tracking. We've been careful to make a deliberate set of steps to take to ensure that user privacy is respected - nobody can EVER live track you without your permission.

If you have any other questions or concerns, please check out the rest of our Help Center or submit a support request .

Splits are recorded when using any of our MapMy apps, and can be viewed on both mobile devices and the web.

Mobile

To view splits on your mobile device, select a GPS recorded workout from your workout list or Activity Feed. Scroll down below the map of your workout to see average stats and split information.

GPS troubleshooting tips

For workouts over certain distance thresholds, the distance of the default splits displayed in the app will increase as well. This means that for workouts over 10 miles/kilometers, you will see 2 mile/kilometer splits, and for workouts over 20 miles/kilometers, you will see 5 mile/kilometer splits. If your splits do not all fit on the screen, you can scroll horizontally by swiping left and right to view them.

If you are an MVP member, you can adjust the split interval by tapping on the settings cog to the right of the word "SPLITS," selecting the preferred interval, then tapping "Done."

If you are not an MVP member, you will still be able to see the one mile splits by viewing the workout on our website.

Web

To view splits you will need to select a workout from your workout list. Once viewing the workout's details, to the right of the map is an option to select "Analysis Type: Splits." If you're MVP, you can choose the split distance from .1 mile to 10 miles; however, for non-MVP users, the default will always be 1 mile.

Troubleshooting

If your splits do not record it could be because of a GPS error recording. If this happens, you should check out our to ensure that there are both no tracking issues, or app version updates causing splits to fail. If a workout fails to save correctly it will be impossible to recover splits and graphs.

Note: Be aware that splits load on the app and website after being processed by our servers, so the information will not be available immediately on the app until the activity has fully synced, or until it has had a few minutes for analysis.

Send us a request by clicking here and providing the information listed below.

New Users

You can create an account from either the app or website. To create an account via the app, visit the app store on your phone (Google Play or iTunes) and install the MapMy app of your choice (MapMyFitness, MapMyRun, MapMyWalk, MapMyRide). There is no real difference between the apps and you can access your account history from any of them at any time.

After installing, open the app by tapping the icon on your phone screen. Choose the "Join Now" option and fill in your profile information. Please be sure to use accurate information. This will ensure we're able to provide you with accurate calorie burn information.

If you're logged into the Facebook app on your phone, you can choose to "Sign Up with Facebook" option instead.

Alternatively, you can create an account on ourwebsiteby clicking here.

Returning Users

To login on your phone, visit the app store (Google Play or iTunes) and install the MapMy app of your choice (MapMyFitness, MapMyRun, MapMyWalk, MapMyRide). After installing, open the app by tapping the icon on your phone screen. Choose the "Existing Users" option and login with your email and password combination.

If youused Facebook to create your account, you'll need to select "Log in with Facebook."

If you do not know your password, tap the "Forgot Password?" link. You must fill in the email associated with your account in order to receive a reset link.

To login on our website, click here.

FAQs

What do I do if I did not receive my password reset email?

This can happen for a few reasons: a wrong or mistyped email address was submitted during account creation or the reset request, the email went to a spam or junk folder, the email hasn't had a chance to go out yet (requests can take up to 30 minutes to arrive), or occasionally there can even be an unforeseen issue on our end.

Try using an older or alternate email to reset the password. If that doesn't work, submit a request via the link at the bottom of this pgae with your account information and we can help!

Why can't I create a new account?

You might already have an account with Under Armour or MapMy under your email or a Facebook login. Try logging in or resetting the password to eliminate these possibilities.

My workout history is missing when I login. What happened?

This typically occurs when a new or second account is accidentally created under a different email. Try using an old or alternate email to login or request a password reset.

Still can't log in or create an account?

We can help! This will help us locate your account.

Any potential email addresses tied to your MMF account(s)

Your first and last name as it appears on MMF account(s)

Location (Country, State, City) as set in profile settings

Date of birth listed on the account

The Activity Feed is a great place to quickly view and access your own workouts, as well as those of your friends and other members of the MapMy community. You can interact with friends and community members by liking and leaving comments on one another's Activity Feed posts.

Mobile App

To view the Activity Feed on the mobile app, tap the "Feed" icon at the bottom left of the Start Workout screen (iOS), or navigate to the app menu and select "Activity Feed" (Android). You can view content from the community, your friends, or yourself by tapping through the tabs at the top.

iOS Android

here

Tap a friend’s post to view detailed information about their workout, cheer them on by tapping the speech bubble to leave a comment, or like an activity by tapping the heart icon.

The visibility of each post is dependent on one's privacy preferences. The author of a post can edit its privacy by tapping on the sharing icon in the upper right.

iOS Android

You can delete a post by tapping the icon with three dots in the bottom right corner of the post.

Website

On the website, the Feed can be accessed bylogging in to our website and clicking on the MapMyFitness logo at the top of the page. Here, you'll have the option to tab between the Activity Feed, Dashboard, and 24/7 tabs. Additionally, you can select "Friends" or "Me" from the dropdown menu.Please note that the Community Feed is not accessible on our website at this time.

If you have any other questions or concerns, please check out the rest of our Help Center, or submit a support request .

Now that MapMyFitnessis a part of Under Armour Connected Fitness, we realize our community may havequestions about the future of MMF,ourrelationship with Under Armour, and the status of user data. We hope the FAQ below will be helpful.

What does an “open” platform mean?

Open, for our user community means:

Free: MapMyFitness will always provide offer a free membership level and app thatprovides an amazing experience.

Device friendly: MapMyFitness strives to support as many smartphones and otherdevices and 3rd party apps/platforms as possible to give our users as many choices as

possible.

Data control: Users are free to control how their data is shared, if at all - with friends andother users, social networks, or with others programs that integrate with MMF.

Welcoming: Anyone (age 14 or higher) can join at any time.

Will MapMyFitness still be free to use?

Yes. We are committed maintaining a free experience across web, mobile and integrateddevices.

Can I still access my data for free?

Yes! All of your existing workout data is stored safely with MapMyFitness and will be available in the same ways it always has been. You still remain 100\% in control of if, how and with whomyour data is shared.

What does this mean for the MVP program?

MapMyFitness will continue to build on the MVP product offering as a top priority, providing additional new innovative functionality for both new and existing MVP members.

What does Under Armour bring to the MapMyFitness Community?

UA brings a passion for making athletes better and a commitment to building the best, most authentic and engaging, motivating, and social, open connected fitness platform in the world.

Adding Comments

There are two ways to add comments on an Activity Feed post:

Activity Feed: From your Activity Feed you can add comments directly to posts by tapping the speech bubble icon, typing your messaging, and tapping "post."

Workouts: Once a friend finishes a workout, if your push notifications are turned on, you will have the ability to like or comment directly on their workout by tapping on the push notification. This comment will be attached to the specific workout and available for viewing in the future. If you're viewing a friend's workout on our website, you can scroll to the bottom to type and post a comment.

Viewing Comments

Comments on your workouts are accessible in two ways:

Activity Feed: All comments on a workout can be seen via the Activity Feed post.

Workout Details: From your workout list, you can select any workout to view the Workout Details page. All comments will be present at the bottom.

Deleting Comments

If you are the owner of a workout and someone has posted a comment that you wish to delete, you may do so by swiping from right to left on the comment (iOS), or by long pressingon the comment (Android), at which point a menu will appear. You can either delete the comment, and it will be permanently removed from your workout and Activity Feed post, or report the person who left the comment. This will also remove the comment from your workout and post.

Community Feed

Why can't I comment or like my own workout anymore?

This change is in relation to our new feature, called . We had to more strictly enforce the privacy settings for liking/commenting in light of this new feature, in order to prevent having functionality that conflicts with user settings. For example, since the Community Feed will be full of public, user-generated content, that is available for everyone (even Private users) to see, we needed a way to ensure that private users could not engage with the Community Feed. If private userswere able to like/comment on posts in the Community Feed, others would be able tosee that activity and we'd be violating the underlying principles of the setting "Private," meaning that others cannot see your activity.

We are sorry for the unintended fallout of the new way this setting behaves. We can suggest, however, that you change your profile setting to "Friends" and then refrain from adding/accepting any friends. You can also keep all of your workouts themselves private while maintaining a "Friends Only" profile setting. This would allow you to comment/like your own workouts, while preventing others (even friends) from being able to see them.

Getting Started

Openyour MapMy app

Open the app's Menu and selectApps & Devices

Scroll down the list and selectSamsung Health

At the bottom, taponConnect

If prompted, log in to your Samsung account (iOS only)

Toggle ON the Samsung Health integration, and allow MapMy to read and write Exercise into Samsung Health

Connect Accounts & Devices

Once connected, the following information is shared between MapMy and Samsung Health:

Workouts- logged or tracked workouts are shared from MapMy to Samsung Health and vice versa. You can expect the following data from your workout to be shared: exercise type, calories, distance, duration and start/end times.

Troubleshooting

What if data stopped syncing between my Samsung Health and MapMy accounts?

In the app, open the menu > select "Connect Apps & Devices" > select"Samsung Health" > Disconnect. Follow the same steps for reconnecting.

On our website, visit thepage and click the blue link icon within the Samsung Health widget. Click to disconnect it from MapMy. After doing so, reconnect Samsung Health and check if the data transfers to MapMy within 24 hrs.

Frequently Asked Questions

Can I connect MapMyWalk, MapMyHike, MapMyRide, or MapMyFitness to Samsung Health?

Yes, all MapMy apps now integrate with Samsung Health.

If I'm using my Samsung Gear device to track workouts with MapMyRun, how can I make sure they sync with Samsung Health?

In order to sync workouts recorded with your Samsung Gear device, please open the MapMyRun app on your Gear device after saving the workout, and an automatic sync will be initiated. Please ensure that your Gear device is connected to your phone via Bluetooth at that time. Your workout should then appear in your MapMyRun account and Samsung Health app on your mobile device.

I'm seeing duplicate workouts in Samsung Health. How can I prevent this?

If you also use Samsung Health with MyFitnessPal or Endomondo, we recommend using only one UA appto sync your exercise to Samsung Health. Syncing exercise with Samsung Health from multiple UA apps may cause issues with duplicate workouts. To edit your Samsung Health sync settings, go to the "Connect Apps & Devices" menu in MapMyRun and select Samsung Health.

How come my step and sleep data doesn't sync from Samsung Health to MapMy?

At this time, our integration is only equipped to read/writeworkout data between the two apps.

When I connect my accounts, do historical workouts get imported?

Upon connection, the last 200 workouts in Samsung Health should import to MapMy. If they already exist within our system, we shouldn't duplicate them.

MapMyRun, MapMyFitness, MapMyRide, MapMyWalk & MapMyHike

In terms of functionality, there is no difference between the MapMy apps. You will be able to record any type of workout using any of the apps or sites. You can use your username and password from an existing account to sign into any of our other sites and apps, so there's no need to create a second account. Your MVP membership, workouts and all other data will transfer no matter what MapMyapp you use.

The main difference between the free MapMy apps and sites is that each is catered toward an individual audience and will provide a default activity type, as well as nearby and recommended maps based on that app's user base. For instance, using MapMyRun will provide nearby running routes others have recorded, while MapMyRide will provide nearby routes for cyclists.

+ Apps

The main difference between the free and + versions of our apps is that the + apps provide an ad-free experience.For clarity's sake, the MapMy+apps do not entitle you to the features of our MVP membership. MVP features must be subscribed to separately. To read more about the MVP featuresvisit mvp.mapmyfitness.com.

Please be advised that the Plus versions ofall MapMy apps are no longer receiving updates and will not be available for download from any app stores.

This change includes MapMyRun+, MapMyFitness+, MapMyWalk+, MapMyRide+, and MapMyHike+.

If you choose not to switch apps, your + app will continue to operate as it does today for some time, but will no longer receive our regular updates and improvements. Additionally, it is possible that you will lose all access to the + app entirely at some point in the future.

More information regarding this change can be found here.

Frequently Asked Questions

If I delete my MapMyRide account, will it also delete my MapMyWalk account?

Yes, if you delete any MapMy account, all of your account information will be removed from our database. This is true even if you have multiple MapMy apps installed on your phone. If you want to separate activities, you'll need to create two separate accounts.

Why am I required to change my password?

When MyFitnessPal announced a data security issue affecting MyFitnessPal user accounts on March 29, 2018, we recommended that all users with an account on the MyFitnessPal platform immediately change their password on the site, and on any other sites where they may have used the same credentials. At that time we indicated that we also would be requiring affected MyFitnessPal users to change their passwords.

Because some MapMy accounts use the same login credentials as affected MyFitnessPal accounts, we are now requiring those users change their account passwords.*

*Please note that these users only need to update their password on one platform (MapMy or MyFitnessPal) and that will update the password for both.

What if I already changed my password?

If you received an email or an in-app notification from us about the mandatory password reset, our systems indicate you have not changed your account password since March 29, 2018. If you have not subsequently updated your password, we are now requiring that users with MapMy accounts which share passwords with affected MyFitnessPal accounts update their passwords.

How do I change my password before I’m forced to?

You can proactively change your password via one of the two options below.

1. You can change your password in Account Settings by logging into https://www.mapmyfitness.com and copying https://www.mapmyfitness.com/account/settings into your browser. Input your current password and your new password, then click “Save.”

2. If you've forgotten your password, you can request a password reset email by clicking the "Forgot password or username" link on the sign-in screen of our apps, or by visiting https://www.mapmyfitness.com/auth/forgot_password in a web browser.

What if I don't change my password?

If you have not changed your password since March 29, 2018, you will be required to change it during September 2018. If this happens, you may find yourself suddenly logged out of the app because your old password is no longer valid. Follow the steps above to reset your password to regain access to your account with a new password. If you wish to avoid this disruption in your access to and use of the app, we recommend changing your password now.

Can you tell me my current password?

No. For security purposes, Under Armour does not store passwords in clear text, so passwords are not human readable.

What should I change my password to?

We recommend that your new password be something unique that you don’t use on any other site or app.

Getting Started

When you link your MapMy and MyFitnessPalaccounts, workouts, steps, inactive/active calories burned, and weight can be shared between accounts.

To connectyour accounts,

Open MapMyapp> accessthe menu by tapping the "More" icon in the lower right of the Track Workout screen (iOS), or tap the three horizontal bars in the upper left (Android)

Select "Connect Apps & Devices" from the menu

Tap ‘MyFitnessPal’

Log in with your credentials. Note: we are currently experiencing issues with login via Facebook. Please use your login credentials instead. If you do not know your MyFitnessPalpassword, you can retrieve here.

Authorize the connection

Once you have linked your accounts, the following data will transfer between the two:

Workoutswill automatically sync between MapMyandMyFitnessPal. This includes: activity type, duration, average pace, and total calories burned. Workouts that are trackedor loggedinMapMyFitness will sync to MFP, and workouts logged in MFP will sync to MapMyFitness.

How do I delete a workout from MyFitnessPal that I see in MapMy and vice versa?You can delete the workout from eitherapp to remove it fromboth.

Stepscan sync FROM MapMy TO MyFitnessPal, but not the other way around. In order for your steps in MapMy to import to MFP, make sure you have MapMy selectedas your "Step Tracker" in MyFitnessPal.

Workoutcalories,or calories burnedwhile working out,will sync between both MFP and MapMy

Totalcalories,or active caloriesburned from steps and inactive calories burned from your base metabolism (steps +basal metabolic rate), will sync FROM MapMy TO MFPonlyifMapMy is selected as your "Step Tracker" in MFP.

A note ondata from third parties (i.e.Fitbit, Google Fit, Apple Watch, iOS Motion Sensor, Garmin Connect, Misfit, Jawbone UP, Withings, etc).

Any workout, step, or weight data that is imported intoyour MapMy account from a third party will sync to MFP; however, this is not a two-way street. In other words, third party data that syncs directlytoMFP will not sync to MapMy. The only type of MyFitnessPal data you can track in MapMy is workouts logged in MyFitnessPal, such as activity type, duration, average pace, and total calories burned.

Troubleshooting

If you are not seeing the data mentioned above once linked, please double-check and make sure you have entered your height, weight, and any other details in your profile on both sites, and that the information matches. Also, please double check to make sure your time zones are correct and match in both areas.

In the event that you are still not seeing any information transfer, please confirm you have correctly linked the two programs. The best way to do this is online at www.MyFitnessPal.com. Once signed in, go to the main "Apps" tab. Mid-right of that page, you should see a list of your connected partners. If you are not finding any connections on that page, then visit the main gallery, findMapMy,and try connecting again.

If the integration appears to beconnected, but you are still not seeing anyinformation sync, please try disconnecting and reconnecting the twofrom within theMapMy app.

To disconnect/reconnect,

Open MapMyapp> accessthe menu by tapping the "More" icon in the lower right of the Track Workout screen (iOS), or tap the three horizontal bars in the upper left (Android)

Select "Connect Apps & Devices" from the menu

Tap ‘MyFitnessPal’

Tap "Disconnect"

Once unlinked, try re-establishing the connection.Afterward,try adding a new workout on MapMy and then waiting about 15 minutes to see if the workoutthen transfers to MyFitnessPal.

Questions? If you're still having issues, please submit a support ticket here.

Having a community of people who participate in your activity is a huge motivation booster, so we want to make it as easy as possible for you to create a community that empowers your fitness goals and success. To locate your friends' accounts, you will need to ensure your friends have the option to find them by email address turned on from their user settings. You can search by email, username, Facebook, Twitter, and suggested friends in your area.

Add and Delete Friends on Mobile

On iOS, you can search for and add friends in the app by tapping the "More" icon in the lower right corner and selecting "Friends" from the app menu. On Android, tap the "Menu" icon in the upper left corner, then select "Friends."

On the Friends page, tap "Find" in the upper right-hand corner (iOS), or the + icon (Android). You cansearch for friends by name, email, Facebook, Twitter, and your phone's address book. Once you locate the correct profile, tap "Add" (iOS) or + icon (Android) to send a friend request. Note that your request must be approved by your newly added friend in order for this person to appear on your friends list.

friends list

To remove friends from your friend's list, for iOS user's, simply drag your finger from right to left on your friend's name then tap "Delete". For Android user's, long press on your friend's name and then tap "Delete".

Add and Delete Friends from Website

You can find and add friends here. To delete a friend from the site you will need to access your . This link should take you directly to your friend list. From here select the unfriend option next to the user you wish to delete.

Note that if your profile is set to private, you will not be able to add or be added as a friend.

Get better faster with MapMy's MVP features. Whether you’re just starting or looking to take your workout routine to the next level, these features were built to help you stay on track, access more insights, and focus on your goals. Start training like an MVP.

Route Genius

Never get bored with the same routine. Route Genius lets you explore and save routes based on your location, selected activity type, and preferred distance.

Custom Splits

Looking for more options to measure your workouts? Now you can divide workout splits by additional distances. Choose from different split distances for a more tailored workout report (from .1 mile to 10-mile split options) or use our Segment Highlighter to find the stats for a specific portion of your workout.

Heart Rate Zones

It’s not always about being the fastest. Whether your fitness goal is weight loss, maximizing performance or improving your overall health, heart rate training is the most effective way to track your intensity during a workout.As an MVP, you can connect a heart rate monitor to track your heart rate zones and average intensity for every workout.

Dynamic Training Plans

Train for a 5K, 10K, Half Marathon, or Marathon and fly through the finish line with confidence. Every plan is built to fit your unique goals. We use your current running pace and average weekly miles to create a completely custom plan to fit your running level and schedule.

Mobile Coaching

It’s like a coach inside your ear. Meet your goals on every run, ride, or walk with real-time audio feedback that keeps you moving at your target pace and distance.

Live Tracking

Keep your friends and family close with Live Tracking. Whether you’re on the move around the neighborhood or during a race, Live Tracking lets you share your exact location and route with other MapMy members.

Cadence and Stride Length Analysis

When you purchase a pair of UA HOVR connected running shoes, you’ll be able to view detailed cadence analysis. You can use this cadence and stride length data to help improve your running efficiency and speed.

Weather

You can view detailed information about the weather conditions during your workout.

Lose the Ads

All the features, none of the distractions. Go ad-free.

Export Workouts

Your data goes where you go. Export workouts into a .xml format.

And more

Unlimited printed maps, advanced leaderboard filters, and advanced mapping tools. Ready to get to work? Take your training to the next level with UA MapMyRun MVP. Upgrade today to get the most out of your next workout!

Route Genius

For more information about Route Genius click here !

Printing Routes

Select to View the route from your My Routes section on our website. Once you are viewing the route you wish to print, select the Print button located in the route details box at the top of the page.

Please note, when printing routes, only those created using our online route creation tool will create directions. In addition, printing is a MVP feature and requires a subscription to use.

Exporting a Route

Routes and route data can be exported on the site. To export a route, log in to your MapMyFitness account and click on one of your individual routes under the "My Routes." To the right of the route is a box labeled "Route Info", inside is an option to export your route as a .gpx or .kml file.

here

Bike Path Color Meanings

The green lines that appear on site maps are bike paths. These can be turned on and off by checking the box in the Route Creation Toolbox when viewing or editing a route. The following is a listing of the bike path definitions:

Dark green = multi-use trails (no motorized vehicles)

Light green = streets with bike lanes

Dashed green = other streets recommended for cyclists

Embedding a Route

Routes can be embedded in various websites and blogs via an HTML snippet offered on the Route Summary of any created/recorded map. After selecting a route from the website My Routes& Coursesmenu an option to add it to another site will appear on the right-side of the route page.

Here is an example Route we can use to walk through embedding, feel free to access the page and use it as a test: Lunch Run

Next, select the option to add the route to a website and you will be given a variety of options for customizing what is displayed once the route is embedded. These options are shown below.

And then, simply drop the HTML snippet into your website's code. Refresh the page it is embedded in, kick back, and enjoy as all of your followers bask in your beautiful, informative routes.

Embedding Routes Troubleshooting

Sometimes a few problems can prevent routes from populating your website, despite a correct code. This is almost always due to a privacy conflict.In order for a route to appear to non-MapMyFitness viewers, both the route and your profile privacy settings must be set to public. If an embedded route does not appear correctly on your site, it can be corrected by changing your privacy settings. Instructions on how to do so can be found . Make sure you change the specific route's privacy to public, as well as your "default profile sharing" setting.

As always, if you encounter a problem outside these tips, please let our support team know by submitting a support request.

Setting Up

Troubleshooting Connection Issues

Updating Firmware

Running with Connected Footwear

FAQ

Can I connect my shoes toany MapMy app?

How do I redeem the MVP benefits that accompany my purchaseof UA Connected Footwear?

Will I have to charge the battery?

What is the lifespan of these shoes?

Are the shoes waterproof?

Contact Us

Setting Up

To pair your UA Connected Footwearto your phone, please first verify that you have purchased the correct pair of shoes. At this time, several different shoe models contain the technology required to connect your shoes to your app. To be certain that you purchased the correct model, check fora Bluetooth # on the inside of the tongue of the rightshoe. To learn more, check out the UA website.

submit a support request

Once you have confirmed your shoes are equipped with a Bluetooth sensor, please review the following to ensure a successful pairing:

Download and install the latest version of MapMyRun, MapMyWalk, MapMyRide, MapMyHike, or MapMyFitness.If you already have a MapMy appinstalled, please double-check the iTunes App Store or Google Play Store for an upgrade before pairing your shoes.

Log in or create an account with MapMy. Open the appand either create a new account by pressing "Join Now," or login using your email and password.

Once you've logged into the app, the default page is the "Track Workout" screen. From here, tap the shoe icon in the top right corner of the screen.

If you have not paired any other UA Connected Footwear,tap "Connect Now" to continue.

If you have paired UA Connected Footwear before, your shoes will appear here, even if they are now retired. To set up a new pair of shoes, tap the + icon in the upper right, then tap the "Connect Now" button from the screenshot above.

Next, the app will instruct you to set your right shoe on a flat surface for 5 seconds. This is preferable to wearing the shoes during the initial setup. After 5 seconds, tap "Search for Shoes" to begin the Bluetooth scan foryour footwear.

Follow the onscreen prompt to gently tap or move your right shoe to wake up the sensor. This allows it to be discoverable by the app.

After your shoes connect, tap "Continue" to advance to a mandatory firmware update.

Troubleshooting Connection Issues

If your shoes are not detected, on-screen prompts will guide you through troubleshooting tips to help get your shoes paired. Tap "Get Started" to begin.

If your shoes still won't connect, try the following:

Force quit the MapMy application

From your phone's Settings, toggle Bluetooth off and then on again (note: for iOS users, do not do this by swiping up on your iPhone to access the control center. Please visit your phone's Settings app and toggle Bluetooth off/on from there)

While in your phone's Bluetooth setting, check to see if "UA Footpod" is listed under "Paired Devices." If present, tap to forget the shoes from your list of remembered devices.

4. For Android users, check your phone's settings to make sure Location Services are enabled and permissions granted for the MapMy app. To verify, please go to your phone's Settings app > Location > Enable. Then navigate to your phone's Application Manager setting> MapMyRun > Permissions > Location > Enabled. If the location isn't enabled in both places, your shoes will not be found in the scanning process.

5. Re-open the MapMy app and re-initiate pairing. Try setting the right shoe flat for 5 seconds, turning it upside down so the sole of the shoe is facing up for 5 seconds, then returning it to an upright position to awaken the sensor.

If you're still having issues with connection, let us know by submitting a support ticket within the app. Requests submitted in-app contain additional information that can help our engineers to diagnose your issue. To submit a request,open your MapMyapp > navigate tothe app's menu > scroll to the bottom and select "Help" > tap "Contact Support " > describe the issue and submit.One of our agents will bein touch with you shortly!

Mandatory Firmware Update

Once you've established a connection with your shoes, the app will prompt you to perform afirmware update. This update is mandatory and should be completed before working out with the shoes. It should take between 1 to 5 minutes to complete. To beginthe firmware update, tap "Continue."

Important tips for a successful firmware update:

Keep your phone and shoe close together (less than 12 inches apart)

Keep the app in the foreground on your phone (in other words, do not navigate away to another app during the update)

Make sure your phone has a strong WiFiconnection

If the firmware update fails, double-check the tips above and then tap "Retry" to immediately reattempt the update.

If you're still having issues with completing the update, let us know by submitting a support ticket within the app. Requests submitted in-app contain additional information that can help our engineers to diagnose your issue. To submit a request,open your MapMyapp > navigate tothe app's menu > scroll to the bottom and select "Help" > tap "Contact Support " > describe the issue and submit.One of our agents will bein touch with you shortly!

Running with Connected Footwear

Once you’ve paired your shoes and updated the firmware, you are now ready to record a workout! To learn more about recording workouts with your UA Connected Footwear, check out:

Running With Your Phone

Running Without Your Phone

FAQs

Can I connect my shoes toany MapMy app?

Yes, the shoes are compatible with the latest versions of all MapMy apps, including MapMyFitness, MapMyWalk, MapMyRide, and MapMyHike. The shoes are not compatible with UA Record, MyFitnessPal, or Endomondo at this time.

How do I redeem the MVP benefits that accompany my purchaseof UA Connected Footwear?

As soon as you pair your UA Connected Footwear to your MapMy application, MVP features, such as Live Tracking and Coaching, should be unlocked within the app. To learn more about what features are included with MVP, check out the linked Help Center article.

Will I have to charge the battery?

No. The battery is optimized to outlive the shoe and is not replaceable.

What is the lifespan of these shoes?

While the lifespan of any pair of shoes differs based on intensity level and type of activity, we warranty the shoes for up to 1 year after purchase.

Are the shoes waterproof?

The shoes' sensor is fully embedded and secured in a leak-proof casing, so the technology is not susceptible to damage from running in the rain or through puddles and snowy/icy surfaces. You can wash your shoes in the washing machine.

If you have any other questions, please and one of our agents will be in touch soon.

The MapMyRunBeta Testing Program will helpus make future versions of MapMyRunawesome!

Sign up now! Click on one of the links below to get started:

Android Beta Program

iOS Beta Program

As a member of the MapMyRunBeta Testing Program, you’ll get early access to new releases before everyone else. We’ll ask for your feedback about new features and your help discovering bugs. It doesn’t take long, but it helps us enormously. You’ll also have opportunities to earn free MVP subscriptions for participation!

Here’s what to expect:

Sign up for the program above

We’ll send you an email when we’re ready to start testing new features

You’ll provide feedback and let us know about any bugs or issues you encounter

We may ask you to take technical steps to provide a debugging log for our developers

We’re happy to answer your questions. Just send usa ticket and we will get back to you shortly.

After saving your workout, and it has synced with our servers, a wide variety of information can be obtained by looking at your workout details on your mobile device. You will be able to see the following stats below (if applicable)

Map of your workout + elevation (if GPS is used)

Workout stats

Splits

Weather (Extra weather details are an MVP only feature)

Courses

Gear (if previously selected)

Music (iOS only, and if played using iTunes & music is stored locally on device)

Likes andComments

Viewing a Workout on Mobile

You can view a list of your workouts on our mobile application by opening the MapMy app and accessing your Training Dashboard.On iOS, tap the "Training" icon at the bottom of the Start Workout screen. On Android, open the app's Menu by tapping the icon with three horizontal bars in the upper left corner of the app, thenselect "Dashboard" from the list.

iOS Android

UA Connected Footwear

From the Training Dashboard, you can tap the tab titled "Workouts" to view a list of your workouts.

After selecting a workout from the list, you should be able to scroll up and down to view your route, average stats, weather information, courses, and gear. Scroll left-right to view all split data pertaining to your workout.

If a workout fails to sync or you cannot find it in your workouts list, check your Unsynced Workouts folder. To access, open the app's menu > select Settings > scroll to the bottom and tap "Unsynced Workouts." If any workout appears, tap once to re-attempt syncing. For more information, refer to our article Syncing Unsaved Workouts.

Analyze Workout

If the "Show All Data" button is tapped, graphs of sensor and recorded data can be seen as the workout progressed, including:

Pace and Elevation

Heart Rate and Elevation (if Heart Rate Sensor is connected during workout)

Cadence and elevation (if using )

Heart Rate Zones (MVP only)

Intensity (iOS only with Heart Rate Sensor connected during workout)

Viewing a Workout on Our Website

After saving your workout, and it has synced with our servers, a wide variety of information can be obtained by looking at your workout details. You will be able to see the following stats below (if applicable).Please note that HR Zone distribution graphs are only visibleto paid MVP subscribers at this time.

Currently, we do not have an option to merge accounts. If you would like to combine the workout histories for two separate accounts,you will need to manually log the workouts from one account to the other,using ourwebsite.

Once all of your workouts are in one account, we recommend that youdelete whichever account you do not wish to keep. You can delete anaccount by following the instructions in this help center article. Please note that deleted accounts cannot be recovered.

If you have any other questions, please check out the rest of our Help Center, or submit a support request here.