-100
NPS
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Marathon Engineering Corporation
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About Marathon Engineering Corporation's Brand
Manufacturer of Gold Medal Safety Padding(R): a safe, durable, and easily maintained padded environment.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Marathon Engineering Corporation NPS
Marathon Engineering Corporation's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Marathon Engineering Corporation's customers would recommend using the product based on a scale of -100 to 100.
Marathon Engineering Corporation Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Marathon Engineering Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marathon Engineering Corporation Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Marathon Engineering Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marathon Engineering Corporation Product Quality
1.5/5
Marathon Engineering Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marathon Engineering Corporation's overall Product Quality score rated by its users and customers.
Marathon Engineering Corporation Product Information
Marathon Engineering Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Marathon Engineering Corporation Pricing
Marathon Engineering Corporation ROI & Value For Money
1.5/5
Marathon Engineering Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marathon Engineering Corporation's overall ROI score rated by its users and customers.
Marathon Engineering Corporation Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marathon Engineering Corporation Customer Service
1.5/5
Marathon Engineering Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Marathon Engineering Corporation's overall Customer Service score rated by its users and customers.
About Marathon Engineering Corporation's Customer Service
Website
http://goldmedalsafetypadding.com/
Phone Number
(239) 303-7364
Marathon Engineering Corporation as an Employer
Consumer vs. Employees
Marathon Engineering Corporation scored a -100 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Marathon Engineering Corporation would recommend the brand to a friend. ENPS measures how likely Marathon Engineering Corporation employees would recommend working at Marathon Engineering Corporation to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
