17
NPS
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Marc Fisher Footwear
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About Marc Fisher Footwear's Brand
Brand at a Glance
83%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
2.8/5
Customer Service
Marc Fisher Footwear NPS
Marc Fisher Footwear's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Marc Fisher Footwear's customers would recommend using the product based on a scale of -100 to 100.
Marc Fisher Footwear Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Marc Fisher Footwear NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Feb 2025 0 | Feb 2025 | 0 |
Jun 2025 25 | Jun 2025 | 25 |
Oct 2025 0 | Oct 2025 | 0 |
Feb 2026 17 | Feb 2026 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marc Fisher Footwear Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Marc Fisher Footwear users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Marc Fisher Footwear Product Quality
3.4/5
Marc Fisher Footwear has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Marc Fisher Footwear Product Information
Marc Fisher Footwear’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Marc Fisher Footwear Pricing
Marc Fisher Footwear ROI & Value For Money
3.4/5
Marc Fisher Footwear has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Marc Fisher Footwear Customer Satisfaction (CSAT)
Marc Fisher Footwear Customer Satisfaction (CSAT) Score
33 / 100
Marc Fisher Footwear has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marc Fisher Footwear Customer Service
2.8/5
Marc Fisher Footwear has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Marc Fisher Footwear's Customer Service
Website
http://marcfisherfootwearcorp.com/
Marc Fisher Footwear as an Employer
4.1/5
Marc Fisher Footwear has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Marc Fisher Footwear scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Marc Fisher Footwear would recommend the brand to a friend. ENPS measures how likely Marc Fisher Footwear employees would recommend working at Marc Fisher Footwear to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
