10
NPS
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Masimo
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About Masimo's Brand
Masimo Corporation, a medical technology company, develops, manufactures, and markets noninvasive patient monitoring products.
Brand at a Glance
66%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Masimo NPS
Masimo's Net Promoter Score (NPS) is a 10 with 52% Promoters, 6% Passives, and 42% Detractors. Net Promoter Score tracks whether Masimo's customers would recommend using the product based on a scale of -100 to 100.
Masimo Overall NPS
| 52% | Promoters |
|---|---|
| 6% | Passives |
| 42% | Detractors |
Masimo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 22 | Nov 2023 | 22 |
Dec 2023 10 | Dec 2023 | 10 |
Jan 2024 14 | Jan 2024 | 14 |
Feb 2024 18 | Feb 2024 | 18 |
Apr 2024 13 | Apr 2024 | 13 |
May 2024 9 | May 2024 | 9 |
Jul 2024 8 | Jul 2024 | 8 |
Oct 2024 10 | Oct 2024 | 10 |
Apr 2025 14 | Apr 2025 | 14 |
May 2025 9 | May 2025 | 9 |
Sep 2025 13 | Sep 2025 | 13 |
May 2026 9 | May 2026 | 9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Masimo NPS by Gender
Masimo's NPS was rated 0 by Male customers on Comparably.
Male
0
Masimo's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Masimo's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Masimo NPS by Ethnicity
Masimo's NPS was rated -20 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Masimo NPS by Age
Masimo's NPS was rated -34 points by customers ages 56-60 on Comparably.
Masimo NPS by Usage
Masimo's NPS was rated 50 points by customers who have used Masimo's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 50 | 5 to 10 Years | 50 |
Masimo Customer Reviews
Out of the 2 Masimo customer reviews 2 were positive and 0 were constructive. Masimo customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Masimo Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Masimo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Masimo Customer Loyalty Score by Gender
Masimo's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Masimo Customer Loyalty Score by Ethnicity
Masimo's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Masimo.
46
out of 100
Caucasian
Masimo Customer Loyalty Score by Age
Masimo's Customer Loyalty score was rated 40% by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Masimo.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
Masimo Customer Loyalty Score by Usage
Masimo's Customer Loyalty score was rated 78% by customers who have used Masimo's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Masimo Customer Loyalty Score by Industry
Masimo's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Masimo Product Quality
3.5/5
Masimo has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Masimo Product Information
Masimo’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Masimo's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Masimo the lowest at 2.6.
- Website
- http://www.masimo.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Masimo Product Quality
Masimo's Product Quality score was rated highest by customers who have used Masimo's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Masimo Product Quality the Highest
Ranked Masimo Product Quality the Lowest
Masimo Product Quality Score by Gender
Masimo's Product Quality score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Masimo Product Quality Score by Ethnicity
Masimo's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Masimo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Masimo Product Quality Score by Age
Masimo's Product Quality score was rated 2.6 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Masimo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.6 | 56-60 | 2.6 |
Masimo Product Quality Score by Usage
Masimo's Product Quality score was rated 3.2 stars by customers who have used Masimo's products/services for 5 to 10 Years.
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Masimo Product Quality Score by Industry
Masimo's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Masimo Pricing
Masimo ROI & Value For Money
3.3/5
Masimo has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Masimo Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Masimo.
Quick Insights into Masimo ROI
Masimo's ROI score was rated highest by customers who have used Masimo's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Masimo ROI the Highest
Ranked Masimo ROI the Lowest
Masimo ROI Score by Gender
Masimo's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Masimo.
Male
2.7/5
Female
N/A
Masimo ROI Score by Ethnicity
Masimo's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Masimo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Masimo ROI Score by Age
Masimo's ROI score was rated 2.3 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Masimo.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.3 | 56-60 | 2.3 |
Masimo ROI Score by Usage
Masimo's ROI score was rated 3.5 stars by customers who have used Masimo's products/services for 5 to 10 Years.
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Masimo ROI Score by Industry
Masimo's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Masimo Customer Satisfaction (CSAT)
Masimo Customer Satisfaction (CSAT) Score
64 / 100
Masimo has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
32%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Masimo Customer Satisfaction
Masimo's Customer Satisfaction score was rated highest by customers who have used Masimo's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Masimo Customer Satisfaction the Highest
Ranked Masimo Customer Satisfaction the Lowest
Masimo Customer Satisfaction Score by Gender
Masimo's Customer Satisfaction score was rated 50 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Masimo.
50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Masimo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Masimo's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Masimo.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Masimo Customer Satisfaction Score by Age
Masimo's Customer Satisfaction score was rated 34 points by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Masimo.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 34% |
Masimo Customer Satisfaction Score by Usage
Masimo's Customer Satisfaction score was rated 50 points by customers who have used Masimo's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Masimo Customer Satisfaction Score by Industry
Masimo's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Masimo Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 50,
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},
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"label": "Healthcare, Hospitals and Medicine",
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"score": 33,
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}Masimo Customer Service
3.2/5
Masimo has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Masimo's Customer Service
Address
40 Parker, Irvine, CA
Website
http://www.masimo.com
Phone Number
9492977099
Quick Insights into Masimo Customer Service
Masimo's Customer Service score was rated highest by customers who have used Masimo's products/services for 5 to 10 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Masimo Customer Service the Highest
Ranked Masimo Customer Service the Lowest
Masimo Customer Service Score by Gender
Masimo's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Masimo.
Male
2.6/5
Female
N/A
Masimo Customer Service Score by Ethnicity
Masimo's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Masimo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Masimo Customer Service Score by Age
Masimo's Customer Service score was rated 2 stars by customers ages 56-60 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Masimo.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 2 | 56-60 | 2 |
Masimo Customer Service Score by Usage
Masimo's Customer Service score was rated 3.5 stars by customers who have used Masimo's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Masimo Customer Service Score by Industry
Masimo's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Consumer vs. Employees
Masimo scored a 10 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Masimo would recommend the brand to a friend. ENPS measures how likely Masimo employees would recommend working at Masimo to a friend.
Net Promoter Score
10
NPS Score
| 52% | Promoters |
|---|---|
| 6% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 26% | Promoters |
|---|---|
| 17% | Passive |
| 57% | Detractors |
