-100
NPS
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Brand Page
Matic
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About Matic's Brand
Matic is a startup with ample opportunities for growth. Since 2014, Matic has changed the landscape of the InsurTech industry by embedding insurance within the home and auto ownership experience. Today, Matic’s digital insurance marketplace has over 45 home and auto carriers, as well as distribution partners in industries ranging from mortgage origination and servicing to banking, auto financing, and much more. We hire rock stars who are passionate about owning their work and are obsessed with finding a better way. Working at Matic means working collaboratively towards one common goal…one team with one dream. We have a fast-paced culture that is driven by quality, transparency, and of course fun.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Matic NPS
Matic's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Matic's customers would recommend using the product based on a scale of -100 to 100.
Matic Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Matic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
Nov 2025 -100 | Nov 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Matic Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Matic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Matic Product Quality
1.5/5
Matic has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Matic's overall Product Quality score rated by its users and customers.
Matic Product Information
Matic’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://matic.com/
- Company Size
- 201-500 Employees
Industry
Insurance
Matic Pricing
Matic ROI & Value For Money
1.5/5
Matic has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Matic's overall ROI score rated by its users and customers.
Matic Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Matic Customer Service
1.5/5
Matic has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Matic's overall Customer Service score rated by its users and customers.
About Matic's Customer Service
Address
585 S Front St #300, Columbus, OH 43215
Website
https://matic.com/
Phone Number
888-380-6623
Matic's Social Links
Matic as an Employer
4.8/5
Matic has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Matic scored a -100 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Matic would recommend the brand to a friend. ENPS measures how likely Matic employees would recommend working at Matic to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 71% | Promoters |
|---|---|
| 17% | Passive |
| 12% | Detractors |
