-43
NPS
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Mavis Tire Supply
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About Mavis Tire Supply's Brand
The largest tire retailers in North America
Brand at a Glance
73%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Mavis Tire Supply NPS
Mavis Tire Supply's Net Promoter Score (NPS) is a -43 with 26% Promoters, 5% Passives, and 69% Detractors. Net Promoter Score tracks whether Mavis Tire Supply's customers would recommend using the product based on a scale of -100 to 100.
Mavis Tire Supply Overall NPS
| 26% | Promoters |
|---|---|
| 5% | Passives |
| 69% | Detractors |
Mavis Tire Supply NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -44 | Nov 2024 | -44 |
Dec 2024 -42 | Dec 2024 | -42 |
Feb 2025 -41 | Feb 2025 | -41 |
Mar 2025 -41 | Mar 2025 | -41 |
May 2025 -42 | May 2025 | -42 |
Jun 2025 -42 | Jun 2025 | -42 |
Jul 2025 -42 | Jul 2025 | -42 |
Aug 2025 -42 | Aug 2025 | -42 |
Sep 2025 -42 | Sep 2025 | -42 |
Oct 2025 -43 | Oct 2025 | -43 |
Mar 2026 -43 | Mar 2026 | -43 |
May 2026 -43 | May 2026 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mavis Tire Supply NPS by Gender
Male customers rated Mavis Tire Supply's NPS 38 points higher than Female customers.
Male
-28
Mavis Tire Supply's NPS was rated -28 by Male customers on Comparably.
33%
Promoters
6%
Passives
61%
Detractors
Female
-66
Mavis Tire Supply's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Mavis Tire Supply NPS by Ethnicity
Mavis Tire Supply's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
African American/Black -66 | African American/Black | -66 |
Asian or Pacific Islander 82 | Asian or Pacific Islander | 82 |
Other -30 | Other | -30 |
Mavis Tire Supply NPS by Age
Mavis Tire Supply's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Mavis Tire Supply NPS by Usage
Mavis Tire Supply's NPS was rated the highest by customers who have used Mavis Tire Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -70 | Less than 1 Year | -70 |
1 to 2 Years -13 | 1 to 2 Years | -13 |
2 to 5 Years -5 | 2 to 5 Years | -5 |
5 to 10 Years -68 | 5 to 10 Years | -68 |
Over 10 Years -74 | Over 10 Years | -74 |
Mavis Tire Supply Customer Reviews
Out of the 14 Mavis Tire Supply customer reviews 4 were positive and 10 were constructive. Mavis Tire Supply customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mavis Tire Supply Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Mavis Tire Supply users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mavis Tire Supply Customer Loyalty Score by Gender
Male customers rated Mavis Tire Supply's Customer Loyalty score 8% higher than Female customers.
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Male
72%
Yes
Female
64%
Yes
Mavis Tire Supply Customer Loyalty Score by Ethnicity
Mavis Tire Supply's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mavis Tire Supply.
58
out of 100
Caucasian
70
out of 100
African American/Black
100
out of 100
Asian or Pacific Islander
91
out of 100
Other
Mavis Tire Supply Customer Loyalty Score by Age
Mavis Tire Supply's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Mavis Tire Supply.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 55% | 36-40 | 55% |
41-45 88% | 41-45 | 88% |
46-50 73% | 46-50 | 73% |
51-55 50% | 51-55 | 50% |
56-60 60% | 56-60 | 60% |
61-65 61% | 61-65 | 61% |
66+ 72% | 66+ | 72% |
Mavis Tire Supply Customer Loyalty Score by Usage
Mavis Tire Supply's Customer Loyalty score was rated the highest by customers who have used Mavis Tire Supply's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mavis Tire Supply Customer Loyalty Score by Industry
Mavis Tire Supply's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mavis Tire Supply Product Quality
2.2/5
Mavis Tire Supply has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Mavis Tire Supply Product Information
Mavis Tire Supply’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mavis Tire Supply's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Mavis Tire Supply the lowest at 1.5.
- Website
- http://www.mavistire.com/
- Company Size
- 11-50 Employees
Quick Insights into Mavis Tire Supply Product Quality
Mavis Tire Supply's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Mavis Tire Supply's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Mavis Tire Supply's Product Quality.
Ranked Mavis Tire Supply Product Quality the Highest
Ranked Mavis Tire Supply Product Quality the Lowest
Mavis Tire Supply Product Quality Score by Gender
Male customers rated Mavis Tire Supply's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Mavis Tire Supply.
Male
2.5/5
Female
1.5/5
Mavis Tire Supply Product Quality Score by Ethnicity
Mavis Tire Supply's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mavis Tire Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 5 | Asian or Pacific Islander | 5 |
Other 2.4 | Other | 2.4 |
Mavis Tire Supply Product Quality Score by Age
Mavis Tire Supply's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Mavis Tire Supply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.6 | 36-40 | 1.6 |
41-45 3.7 | 41-45 | 3.7 |
46-50 2.6 | 46-50 | 2.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Mavis Tire Supply Product Quality Score by Usage
Mavis Tire Supply's Product Quality score was rated the highest by customers who have used Mavis Tire Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Mavis Tire Supply Product Quality Score by Industry
Mavis Tire Supply's Product Quality score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mavis Tire Supply Pricing
Mavis Tire Supply ROI & Value For Money
2.1/5
Mavis Tire Supply has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Mavis Tire Supply Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Mavis Tire Supply.
Quick Insights into Mavis Tire Supply ROI
Mavis Tire Supply's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Mavis Tire Supply's products/services for Over 10 Years.
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Ranked Mavis Tire Supply ROI the Highest
Ranked Mavis Tire Supply ROI the Lowest
Mavis Tire Supply ROI Score by Gender
Male customers rated Mavis Tire Supply's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Mavis Tire Supply ROI Score by Ethnicity
Mavis Tire Supply's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mavis Tire Supply.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 2.8 | Other | 2.8 |
Mavis Tire Supply ROI Score by Age
Mavis Tire Supply's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Mavis Tire Supply.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 2.9 | 61-65 | 2.9 |
66+ 1.5 | 66+ | 1.5 |
Mavis Tire Supply ROI Score by Usage
Mavis Tire Supply's ROI score was rated the highest by customers who have used Mavis Tire Supply's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Mavis Tire Supply ROI Score by Industry
Mavis Tire Supply's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mavis Tire Supply Customer Satisfaction (CSAT)
Mavis Tire Supply Customer Satisfaction (CSAT) Score
31 / 100
Mavis Tire Supply has an overall Customer Satisfaction score of 31 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
3%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
10%
Very Dissatisfied
58%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mavis Tire Supply Customer Satisfaction
Mavis Tire Supply's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Mavis Tire Supply Customer Satisfaction the Highest
Ranked Mavis Tire Supply Customer Satisfaction the Lowest
Mavis Tire Supply Customer Satisfaction Score by Gender
Male customers rated Mavis Tire Supply's Customer Satisfaction score 19 points higher than Female customers.
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39 / 100
MaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 11% | |
Very Dissatisfied | 48% |
20 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 7% | |
Very Dissatisfied | 73% |
Mavis Tire Supply Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mavis Tire Supply's Customer Satisfaction (CSAT) score was rated 18% according to Caucasian users and customers.
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18 / 100
Very Satisfied
16%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
72%
CSAT according to African American/Black
Mavis Tire Supply's Customer Satisfaction (CSAT) score was rated 17% according to African American/Black users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Mavis Tire Supply's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Mavis Tire Supply's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
Mavis Tire Supply Customer Satisfaction Score by Age
Mavis Tire Supply's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Mavis Tire Supply.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 17% | |||||||||||||||
| 41-45 | 60% | |||||||||||||||
| 46-50 | 37% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 57% | |||||||||||||||
| 66+ | 17% |
Mavis Tire Supply Customer Satisfaction Score by Usage
Mavis Tire Supply's Customer Satisfaction score was rated the highest by customers who have used Mavis Tire Supply's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mavis Tire Supply Customer Satisfaction Score by Industry
Mavis Tire Supply's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Mavis Tire Supply Customer Service
2.2/5
Mavis Tire Supply has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Mavis Tire Supply's Customer Service
Address
New York City, NY
Website
http://www.mavistire.com/
Phone Number
914-241-8495
Quick Insights into Mavis Tire Supply Customer Service
Mavis Tire Supply's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used Mavis Tire Supply's products/services for Over 10 Years.
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Ranked Mavis Tire Supply Customer Service the Highest
Ranked Mavis Tire Supply Customer Service the Lowest
Mavis Tire Supply Customer Service Score by Gender
Male customers rated Mavis Tire Supply's Customer Service score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Mavis Tire Supply Customer Service Score by Ethnicity
Mavis Tire Supply's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mavis Tire Supply.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
Other 2.4 | Other | 2.4 |
Mavis Tire Supply Customer Service Score by Age
Mavis Tire Supply's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Mavis Tire Supply.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
41-45 3.2 | 41-45 | 3.2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
66+ 1.5 | 66+ | 1.5 |
Mavis Tire Supply Customer Service Score by Usage
Mavis Tire Supply's Customer Service score was rated the highest by customers who have used Mavis Tire Supply's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Mavis Tire Supply Customer Service Score by Industry
Mavis Tire Supply's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Mavis Tire Supply as an Employer
Consumer vs. Employees
Mavis Tire Supply scored a -43 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Mavis Tire Supply would recommend the brand to a friend. ENPS measures how likely Mavis Tire Supply employees would recommend working at Mavis Tire Supply to a friend.
Net Promoter Score
-43
NPS Score
| 26% | Promoters |
|---|---|
| 5% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
