35
NPS
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Maxim Magazine
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About Maxim Magazine's Brand
Maxim is an international magazine and is known for its revealing pictorials featuring popular actresses, singers, and female models.
Brand at a Glance
78%
Customer Loyalty
3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Maxim Magazine NPS
Maxim Magazine's Net Promoter Score (NPS) is a 35 with 64% Promoters, 7% Passives, and 29% Detractors. Net Promoter Score tracks whether Maxim Magazine's customers would recommend using the product based on a scale of -100 to 100.
Maxim Magazine Overall NPS
| 64% | Promoters |
|---|---|
| 7% | Passives |
| 29% | Detractors |
Maxim Magazine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 40 | Jul 2022 | 40 |
Sep 2022 17 | Sep 2022 | 17 |
Sep 2023 29 | Sep 2023 | 29 |
Oct 2023 22 | Oct 2023 | 22 |
May 2024 30 | May 2024 | 30 |
Oct 2024 36 | Oct 2024 | 36 |
Feb 2026 30 | Feb 2026 | 30 |
Mar 2026 36 | Mar 2026 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maxim Magazine Customer Reviews
Out of the 2 Maxim Magazine customer reviews 1 was positive and 1 was constructive. Maxim Magazine customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Maxim Magazine Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Maxim Magazine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Maxim Magazine Product Quality
3/5
Maxim Magazine has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Maxim Magazine's overall Product Quality score rated by its users and customers.
Maxim Magazine Product Information
Maxim Magazine’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.maxim.com
- Company Size
- 51-200 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Maxim Magazine Pricing
Maxim Magazine ROI & Value For Money
3.3/5
Maxim Magazine has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Maxim Magazine Customer Satisfaction (CSAT)
Maxim Magazine Customer Satisfaction (CSAT) Score
75 / 100
Maxim Magazine has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
42%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maxim Magazine Customer Service
3.4/5
Maxim Magazine has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Maxim Magazine's Customer Service
Address
415 Madison Ave , New York City, NY 10017
Website
http://www.maxim.com
Maxim Magazine as an Employer
2.5/5
Maxim Magazine has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Maxim Magazine scored a 35 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Maxim Magazine would recommend the brand to a friend. ENPS measures how likely Maxim Magazine employees would recommend working at Maxim Magazine to a friend.
Net Promoter Score
35
NPS Score
| 64% | Promoters |
|---|---|
| 7% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
