55
NPS
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Mayo Clinic Rochester
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About Mayo Clinic Rochester's Brand
Brand at a Glance
83%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
Mayo Clinic Rochester NPS
Mayo Clinic Rochester's Net Promoter Score (NPS) is a 55 with 75% Promoters, 5% Passives, and 20% Detractors. Net Promoter Score tracks whether Mayo Clinic Rochester's customers would recommend using the product based on a scale of -100 to 100.
Mayo Clinic Rochester Overall NPS
| 75% | Promoters |
|---|---|
| 5% | Passives |
| 20% | Detractors |
Mayo Clinic Rochester NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 33 | Mar 2022 | 33 |
May 2022 43 | May 2022 | 43 |
Sep 2022 50 | Sep 2022 | 50 |
Nov 2022 55 | Nov 2022 | 55 |
Jan 2023 60 | Jan 2023 | 60 |
May 2023 33 | May 2023 | 33 |
Jul 2023 39 | Jul 2023 | 39 |
Aug 2023 43 | Aug 2023 | 43 |
Mar 2024 50 | Mar 2024 | 50 |
May 2024 46 | May 2024 | 46 |
Apr 2025 52 | Apr 2025 | 52 |
Nov 2025 55 | Nov 2025 | 55 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mayo Clinic Rochester NPS by Gender
Mayo Clinic Rochester's NPS was rated 100 by Female customers on Comparably.
Female
100
Mayo Clinic Rochester's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Mayo Clinic Rochester's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Mayo Clinic Rochester NPS by Usage
Mayo Clinic Rochester's NPS was rated 50 points by customers who have used Mayo Clinic Rochester's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
Mayo Clinic Rochester Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Mayo Clinic Rochester users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mayo Clinic Rochester Customer Loyalty Score by Gender
Mayo Clinic Rochester's Customer Loyalty score was rated 100 by Female customers on Comparably.
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Female
100%
Yes
Male
N/A
Yes
Mayo Clinic Rochester Customer Loyalty Score by Usage
Mayo Clinic Rochester's Customer Loyalty score was rated 78% by customers who have used Mayo Clinic Rochester's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mayo Clinic Rochester Customer Loyalty Score by Industry
Mayo Clinic Rochester's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Mayo Clinic Rochester Product Quality
3.6/5
Mayo Clinic Rochester has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Mayo Clinic Rochester Product Information
Mayo Clinic Rochester’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mayo Clinic Rochester's product the highest.
- Website
- https://www.mayoclinic.org
- Company Size
- 10,000+ Employees
Quick Insights into Mayo Clinic Rochester Product Quality
Mayo Clinic Rochester's Product Quality score was rated highest by Female customers.
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Ranked Mayo Clinic Rochester Product Quality the Highest
Mayo Clinic Rochester Product Quality Score by Gender
Mayo Clinic Rochester's Product Quality score was rated 5 by Female customers on Comparably.
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Female
5/5
Male
N/A
Mayo Clinic Rochester Product Quality Score by Usage
Mayo Clinic Rochester's Product Quality score was rated 3.9 stars by customers who have used Mayo Clinic Rochester's products/services for Less than 1 Year.
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Mayo Clinic Rochester Product Quality Score by Industry
Mayo Clinic Rochester's Product Quality score was rated 3.5 stars by Tech industry customers.
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Mayo Clinic Rochester Pricing
Mayo Clinic Rochester ROI & Value For Money
3.5/5
Mayo Clinic Rochester has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Mayo Clinic Rochester Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mayo Clinic Rochester ROI
Mayo Clinic Rochester's ROI score was rated highest by Female customers.
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Ranked Mayo Clinic Rochester ROI the Highest
Mayo Clinic Rochester ROI Score by Gender
Mayo Clinic Rochester's ROI score was rated 4.7 by Female customers on Comparably.
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Female
4.7/5
Male
N/A
Mayo Clinic Rochester ROI Score by Usage
Mayo Clinic Rochester's ROI score was rated 3.7 stars by customers who have used Mayo Clinic Rochester's products/services for Less than 1 Year.
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Mayo Clinic Rochester ROI Score by Industry
Mayo Clinic Rochester's ROI score was rated 3.5 stars by Tech industry customers.
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Mayo Clinic Rochester Customer Satisfaction (CSAT)
Mayo Clinic Rochester Customer Satisfaction (CSAT) Score
73 / 100
Mayo Clinic Rochester has an overall Customer Satisfaction score of 73 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mayo Clinic Rochester Customer Satisfaction
Mayo Clinic Rochester's Customer Satisfaction score was rated highest by Female customers.
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Ranked Mayo Clinic Rochester Customer Satisfaction the Highest
Mayo Clinic Rochester Customer Satisfaction Score by Gender
Mayo Clinic Rochester's Customer Satisfaction score was rated 75 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Mayo Clinic Rochester.
75 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Mayo Clinic Rochester Customer Satisfaction Score by Usage
Mayo Clinic Rochester's Customer Satisfaction score was rated 50 points by customers who have used Mayo Clinic Rochester's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Mayo Clinic Rochester Customer Service
3.9/5
Mayo Clinic Rochester has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Mayo Clinic Rochester's Customer Service
Website
https://www.mayoclinic.org
Quick Insights into Mayo Clinic Rochester Customer Service
Mayo Clinic Rochester's Customer Service score was rated highest by Female customers.
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Ranked Mayo Clinic Rochester Customer Service the Highest
Mayo Clinic Rochester Customer Service Score by Gender
Mayo Clinic Rochester's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Mayo Clinic Rochester.
Female
4.8/5
Male
N/A
Mayo Clinic Rochester Customer Service Score by Usage
Mayo Clinic Rochester's Customer Service score was rated 3.7 stars by customers who have used Mayo Clinic Rochester's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Mayo Clinic Rochester Customer Service Score by Industry
Mayo Clinic Rochester's Customer Service score was rated 3.5 stars by Tech industry customers.
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Mayo Clinic Rochester as an Employer
Consumer vs. Employees
Mayo Clinic Rochester scored a 55 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Mayo Clinic Rochester would recommend the brand to a friend. ENPS measures how likely Mayo Clinic Rochester employees would recommend working at Mayo Clinic Rochester to a friend.
Net Promoter Score
55
NPS Score
| 75% | Promoters |
|---|---|
| 5% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 56% | Promoters |
|---|---|
| 16% | Passive |
| 28% | Detractors |
