-75
NPS
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McLaren Health Care
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About McLaren Health Care's Brand
Brand at a Glance
47%
Customer Loyalty
2.2/5
Product Quality
2/5
Pricing
2.2/5
Customer Service
McLaren Health Care NPS
McLaren Health Care's Net Promoter Score (NPS) is a -75 with 8% Promoters, 9% Passives, and 83% Detractors. Net Promoter Score tracks whether McLaren Health Care's customers would recommend using the product based on a scale of -100 to 100.
McLaren Health Care Overall NPS
| 8% | Promoters |
|---|---|
| 9% | Passives |
| 83% | Detractors |
McLaren Health Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 0 | Oct 2021 | 0 |
Mar 2022 50 | Mar 2022 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
Jul 2024 -40 | Jul 2024 | -40 |
Aug 2024 -51 | Aug 2024 | -51 |
Sep 2024 -57 | Sep 2024 | -57 |
Jan 2025 -63 | Jan 2025 | -63 |
May 2025 -66 | May 2025 | -66 |
Jun 2025 -70 | Jun 2025 | -70 |
Aug 2025 -72 | Aug 2025 | -72 |
Oct 2025 -75 | Oct 2025 | -75 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McLaren Health Care NPS by Gender
McLaren Health Care's NPS was rated -67 by Female customers on Comparably.
Female
-67
McLaren Health Care's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
McLaren Health Care's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
McLaren Health Care NPS by Ethnicity
McLaren Health Care's NPS was rated -80 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
McLaren Health Care Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of McLaren Health Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
McLaren Health Care Customer Loyalty Score by Gender
McLaren Health Care's Customer Loyalty score was rated 40 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of McLaren Health Care.
Female
40%
Yes
Male
N/A
Yes
McLaren Health Care Customer Loyalty Score by Ethnicity
McLaren Health Care's Customer Loyalty score was rated 28% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of McLaren Health Care.
28
out of 100
Caucasian
McLaren Health Care Product Quality
2.2/5
McLaren Health Care has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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McLaren Health Care Product Information
McLaren Health Care’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://mclaren.org
- Company Size
- 5,001-10,000 Employees
Industry
Healthcare
Quick Insights into McLaren Health Care Product Quality
McLaren Health Care's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked McLaren Health Care's Product Quality.
Ranked McLaren Health Care Product Quality the Highest
McLaren Health Care Product Quality Score by Gender
McLaren Health Care's Product Quality score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of McLaren Health Care.
Female
2.6/5
Male
N/A
McLaren Health Care Product Quality Score by Ethnicity
McLaren Health Care's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of McLaren Health Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
McLaren Health Care Pricing
McLaren Health Care ROI & Value For Money
2/5
McLaren Health Care has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Quick Insights into McLaren Health Care ROI
McLaren Health Care's ROI score was rated highest by Female customers.
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Ranked McLaren Health Care ROI the Highest
McLaren Health Care ROI Score by Gender
McLaren Health Care's ROI score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of McLaren Health Care.
Female
2.5/5
Male
N/A
McLaren Health Care ROI Score by Ethnicity
McLaren Health Care's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of McLaren Health Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
McLaren Health Care Customer Satisfaction (CSAT)
McLaren Health Care Customer Satisfaction (CSAT) Score
10 / 100
McLaren Health Care has an overall Customer Satisfaction score of 10 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
10%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
27%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McLaren Health Care Customer Satisfaction
McLaren Health Care's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked McLaren Health Care's Customer Satisfaction.
Ranked McLaren Health Care Customer Satisfaction the Highest
McLaren Health Care Customer Satisfaction Score by Gender
McLaren Health Care's Customer Satisfaction score was rated 34 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of McLaren Health Care.
34 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
McLaren Health Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
McLaren Health Care's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of McLaren Health Care.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
40%
McLaren Health Care Customer Service
2.2/5
McLaren Health Care has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About McLaren Health Care's Customer Service
Website
http://mclaren.org
Quick Insights into McLaren Health Care Customer Service
McLaren Health Care's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked McLaren Health Care's Customer Service score.
Ranked McLaren Health Care Customer Service the Highest
McLaren Health Care Customer Service Score by Gender
McLaren Health Care's Customer Service score was rated 2.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of McLaren Health Care.
Female
2.6/5
Male
N/A
McLaren Health Care Customer Service Score by Ethnicity
McLaren Health Care's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of McLaren Health Care.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
McLaren Health Care as an Employer
2.2/5
McLaren Health Care has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of McLaren Health Care
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
McLaren Health Care scored a -75 for Net Promoter Score and a -93 for Employee Net Promoter Score. NPS gauges how likely a customer of McLaren Health Care would recommend the brand to a friend. ENPS measures how likely McLaren Health Care employees would recommend working at McLaren Health Care to a friend.
Net Promoter Score
-75
NPS Score
| 8% | Promoters |
|---|---|
| 9% | Passive |
| 83% | Detractors |
Employee Net Promoter Score
-93
eNPS Score
| 0% | Promoters |
|---|---|
| 7% | Passive |
| 93% | Detractors |
