39
NPS
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McLean & Company
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About McLean & Company's Brand
McLean & Company is a research and advisory firm.
Brand at a Glance
78%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
McLean & Company NPS
McLean & Company's Net Promoter Score (NPS) is a 39 with 54% Promoters, 31% Passives, and 15% Detractors. Net Promoter Score tracks whether McLean & Company's customers would recommend using the product based on a scale of -100 to 100.
McLean & Company Overall NPS
| 54% | Promoters |
|---|---|
| 31% | Passives |
| 15% | Detractors |
McLean & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 0 | Jan 2022 | 0 |
May 2022 -50 | May 2022 | -50 |
Jun 2022 -66 | Jun 2022 | -66 |
Aug 2022 -25 | Aug 2022 | -25 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 12 | Nov 2022 | 12 |
Feb 2023 22 | Feb 2023 | 22 |
Dec 2023 27 | Dec 2023 | 27 |
Jan 2024 34 | Jan 2024 | 34 |
Jul 2025 37 | Jul 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McLean & Company NPS by Gender
McLean & Company's NPS was rated 60 by Female customers on Comparably.
Female
60
McLean & Company's NPS was rated 60 by Female customers on Comparably.
60%
Promoters
40%
Passives
0%
Detractors
Male
N/A
McLean & Company's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
McLean & Company Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of McLean & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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McLean & Company Customer Loyalty Score by Gender
McLean & Company's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
McLean & Company Product Quality
4/5
McLean & Company has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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McLean & Company Product Information
McLean & Company’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://hr.mcleanco.com/
- Company Size
- 201-500 Employees
Quick Insights into McLean & Company Product Quality
McLean & Company's Product Quality score was rated highest by Female customers.
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Ranked McLean & Company Product Quality the Highest
McLean & Company Product Quality Score by Gender
McLean & Company's Product Quality score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of McLean & Company.
Female
4.3/5
Male
N/A
McLean & Company Pricing
McLean & Company ROI & Value For Money
4/5
McLean & Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into McLean & Company ROI
McLean & Company's ROI score was rated highest by Female customers.
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Ranked McLean & Company ROI the Highest
McLean & Company ROI Score by Gender
McLean & Company's ROI score was rated 4 by Female customers on Comparably.
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Female
4/5
Male
N/A
McLean & Company Customer Satisfaction (CSAT)
McLean & Company Customer Satisfaction (CSAT) Score
80 / 100
McLean & Company has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McLean & Company Customer Satisfaction
McLean & Company's Customer Satisfaction score was rated highest by Female customers.
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Ranked McLean & Company Customer Satisfaction the Highest
McLean & Company Customer Satisfaction Score by Gender
McLean & Company's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of McLean & Company.
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
McLean & Company Customer Service
4/5
McLean & Company has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About McLean & Company's Customer Service
Address
4046 Raleigh Ave, Minneapolis, MN 55416-2922
Website
http://hr.mcleanco.com/
Quick Insights into McLean & Company Customer Service
McLean & Company's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked McLean & Company's Customer Service score.
Ranked McLean & Company Customer Service the Highest
McLean & Company Customer Service Score by Gender
McLean & Company's Customer Service score was rated 4 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of McLean & Company.
Female
4/5
Male
N/A
McLean & Company as an Employer
Consumer vs. Employees
McLean & Company scored a 39 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of McLean & Company would recommend the brand to a friend. ENPS measures how likely McLean & Company employees would recommend working at McLean & Company to a friend.
Net Promoter Score
39
NPS Score
| 54% | Promoters |
|---|---|
| 31% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
