0
NPS
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Brand Page
MD On-Line
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About MD On-Line's Brand
MDOL provides healthcare information solutions such as healthcare transaction EDI, practice management, EMR, and data analytics.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
MD On-Line NPS
MD On-Line's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MD On-Line's customers would recommend using the product based on a scale of -100 to 100.
MD On-Line Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MD On-Line NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MD On-Line Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MD On-Line users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MD On-Line Product Quality
5/5
MD On-Line has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MD On-Line's overall Product Quality score rated by its users and customers.
MD On-Line Product Information
MD On-Line’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.mdon-line.com
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Analytics
Healthcare
MD On-Line Pricing
MD On-Line ROI & Value For Money
5/5
MD On-Line has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MD On-Line's overall ROI score rated by its users and customers.
MD On-Line Customer Satisfaction (CSAT)
MD On-Line Customer Satisfaction (CSAT) Score
100 / 100
MD On-Line has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MD On-Line Customer Service
5/5
MD On-Line has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MD On-Line's overall Customer Service score rated by its users and customers.
About MD On-Line's Customer Service
Address
4 Campus Drive, Parsippany, NJ
Website
http://www.mdon-line.com
Phone Number
19737349910
MD On-Line as an Employer
3.3/5
MD On-Line has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
MD On-Line scored a 0 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of MD On-Line would recommend the brand to a friend. ENPS measures how likely MD On-Line employees would recommend working at MD On-Line to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 31% | Promoters |
|---|---|
| 27% | Passive |
| 42% | Detractors |
