-50
NPS
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MDLinx
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About MDLinx's Brand
MDLinx connects healthcare professionals and patients to tomorrow’s medical research article knowledge and provides the pharmaceutical and
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
MDLinx NPS
MDLinx's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether MDLinx's customers would recommend using the product based on a scale of -100 to 100.
MDLinx Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
MDLinx NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jan 2023 -50 | Jan 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MDLinx Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MDLinx users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MDLinx Product Quality
4/5
MDLinx has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock MDLinx's overall Product Quality score rated by its users and customers.
MDLinx Product Information
MDLinx’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.mdlinx.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
MDLinx Pricing
MDLinx ROI & Value For Money
3/5
MDLinx has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock MDLinx's overall ROI score rated by its users and customers.
MDLinx Customer Satisfaction (CSAT)
MDLinx Customer Satisfaction (CSAT) Score
100 / 100
MDLinx has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MDLinx Customer Service
3.5/5
MDLinx has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MDLinx's overall Customer Service score rated by its users and customers.
About MDLinx's Customer Service
Address
1215 17th St NW, Suite 100, Washington, DC 20036
Website
http://www.mdlinx.com
Phone Number
202-293-1682
MDLinx as an Employer
Consumer vs. Employees
MDLinx scored a -50 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of MDLinx would recommend the brand to a friend. ENPS measures how likely MDLinx employees would recommend working at MDLinx to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
