-100
NPS
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Meade Instruments
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About Meade Instruments' Brand
Leading designer and distributor of telescopes, sport optics, and accessories . We empower astronomy enthusiast to experience the wonders of the Universe!
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
2.2/5
Pricing
1.5/5
Customer Service
Meade Instruments NPS
Meade Instruments's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Meade Instruments's customers would recommend using the product based on a scale of -100 to 100.
Meade Instruments Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Meade Instruments NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meade Instruments Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Meade Instruments users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meade Instruments Product Quality
1.5/5
Meade Instruments has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Meade Instruments' overall Product Quality score rated by its users and customers.
Meade Instruments Product Information
Meade Instruments’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.meade.com/
- Company Size
- 11-50 Employees
Industry
Manufacturing
Meade Instruments Pricing
Meade Instruments ROI & Value For Money
2.2/5
Meade Instruments has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Meade Instruments' overall ROI score rated by its users and customers.
Meade Instruments Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Meade Instruments Customer Service
1.5/5
Meade Instruments has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Meade Instruments' overall Customer Service score rated by its users and customers.
About Meade Instruments's Customer Service
Address
27 Hubble, Irvine, CA 92618
Website
http://www.meade.com/
Phone Number
18006263233
Meade Instruments's Social Links
Meade Instruments as an Employer
3.5/5
Meade Instruments has a 3.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Meade Instruments scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Meade Instruments would recommend the brand to a friend. ENPS measures how likely Meade Instruments employees would recommend working at Meade Instruments to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
