4
NPS
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Brand Page
Medable
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About Medable's Brand
Software for doctors.
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Medable NPS
Medable's Net Promoter Score (NPS) is a 4 with 48% Promoters, 8% Passives, and 44% Detractors. Net Promoter Score tracks whether Medable's customers would recommend using the product based on a scale of -100 to 100.
Medable Overall NPS
| 48% | Promoters |
|---|---|
| 8% | Passives |
| 44% | Detractors |
Medable NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 46 | Jul 2022 | 46 |
Sep 2022 36 | Sep 2022 | 36 |
Nov 2022 39 | Nov 2022 | 39 |
Dec 2022 43 | Dec 2022 | 43 |
Oct 2023 34 | Oct 2023 | 34 |
Jan 2024 28 | Jan 2024 | 28 |
Nov 2024 20 | Nov 2024 | 20 |
Mar 2025 19 | Mar 2025 | 19 |
Nov 2025 13 | Nov 2025 | 13 |
Dec 2025 13 | Dec 2025 | 13 |
Jan 2026 9 | Jan 2026 | 9 |
Apr 2026 4 | Apr 2026 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Medable Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Medable users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Medable Product Quality
3.6/5
Medable has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Medable's overall Product Quality score rated by its users and customers.
Medable Product Information
Medable’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.medable.com
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
Medable Pricing
Medable ROI & Value For Money
3.5/5
Medable has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Medable Customer Satisfaction (CSAT)
Medable Customer Satisfaction (CSAT) Score
53 / 100
Medable has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
13%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
7%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Medable Customer Service
3.5/5
Medable has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Medable's Customer Service
Address
525 University Avenue, Palo Alto, CA 94301
Website
https://www.medable.com
Medable's Social Links
Medable as an Employer
3.7/5
Medable has a 3.7/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Medable scored a 4 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Medable would recommend the brand to a friend. ENPS measures how likely Medable employees would recommend working at Medable to a friend.
Net Promoter Score
4
NPS Score
| 48% | Promoters |
|---|---|
| 8% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
