0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Mediacurrent
Marketing or Exec? Claim Your Free Account
About Mediacurrent's Brand
Mediacurrent helps organizations architect highly impactful Drupal websites.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Mediacurrent NPS
Mediacurrent's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Mediacurrent's customers would recommend using the product based on a scale of -100 to 100.
Mediacurrent Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Mediacurrent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mediacurrent Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mediacurrent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mediacurrent Product Quality
5/5
Mediacurrent has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mediacurrent's overall Product Quality score rated by its users and customers.
Mediacurrent Product Information
Mediacurrent’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.mediacurrent.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Mediacurrent Pricing
Mediacurrent ROI & Value For Money
5/5
Mediacurrent has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mediacurrent's overall ROI score rated by its users and customers.
Mediacurrent Customer Satisfaction (CSAT)
Mediacurrent Customer Satisfaction (CSAT) Score
100 / 100
Mediacurrent has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mediacurrent Customer Service
5/5
Mediacurrent has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mediacurrent's overall Customer Service score rated by its users and customers.
About Mediacurrent's Customer Service
Address
5755 North Point Parkway, Suite 60 , Alpharetta, GA 30005
Website
http://www.mediacurrent.com/
Phone Number
6785801690
Mediacurrent as an Employer
2.2/5
Mediacurrent has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mediacurrent scored a 0 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Mediacurrent would recommend the brand to a friend. ENPS measures how likely Mediacurrent employees would recommend working at Mediacurrent to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
