-82
NPS
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MedMark Services
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About MedMark Services' Brand
MedMark, a primary care and addiction services company, specializes in substance abuse treatment.
Brand at a Glance
84%
Customer Loyalty
1.7/5
Product Quality
2/5
Pricing
1.7/5
Customer Service
MedMark Services NPS
MedMark Services's Net Promoter Score (NPS) is a -82 with 7% Promoters, 4% Passives, and 89% Detractors. Net Promoter Score tracks whether MedMark Services's customers would recommend using the product based on a scale of -100 to 100.
MedMark Services Overall NPS
| 7% | Promoters |
|---|---|
| 4% | Passives |
| 89% | Detractors |
MedMark Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -85 | May 2024 | -85 |
Jun 2024 -85 | Jun 2024 | -85 |
Jul 2024 -87 | Jul 2024 | -87 |
Aug 2024 -87 | Aug 2024 | -87 |
Oct 2024 -89 | Oct 2024 | -89 |
Nov 2024 -77 | Nov 2024 | -77 |
Dec 2024 -77 | Dec 2024 | -77 |
Jan 2025 -79 | Jan 2025 | -79 |
Mar 2025 -79 | Mar 2025 | -79 |
Apr 2025 -80 | Apr 2025 | -80 |
May 2025 -82 | May 2025 | -82 |
Nov 2025 -82 | Nov 2025 | -82 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MedMark Services NPS by Gender
Male customers rated MedMark Services's NPS 59 points higher than Female customers.
Male
-34
MedMark Services's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-93
MedMark Services's NPS was rated -93 by Female customers on Comparably.
0%
Promoters
7%
Passives
93%
Detractors
MedMark Services NPS by Ethnicity
MedMark Services's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
MedMark Services NPS by Age
MedMark Services's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
MedMark Services NPS by Usage
MedMark Services's NPS was rated -100 points by customers who have used MedMark Services's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
MedMark Services Customer Reviews
Out of the 6 MedMark Services customer reviews 1 was positive and 5 were constructive. MedMark Services customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
MedMark Services Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of MedMark Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MedMark Services Customer Loyalty Score by Gender
Male customers rated MedMark Services's Customer Loyalty score 19% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MedMark Services.
Male
100%
Yes
Female
81%
Yes
MedMark Services Customer Loyalty Score by Ethnicity
MedMark Services's Customer Loyalty score was rated 81% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of MedMark Services.
81
out of 100
Caucasian
MedMark Services Customer Loyalty Score by Age
MedMark Services's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MedMark Services.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
41-45 100% | 41-45 | 100% |
MedMark Services Customer Loyalty Score by Usage
MedMark Services's Customer Loyalty score was rated the highest by customers who have used MedMark Services's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
MedMark Services Product Quality
1.7/5
MedMark Services has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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MedMark Services Product Information
MedMark Services’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://medmark.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Consumer Services
Healthcare
Quick Insights into MedMark Services Product Quality
MedMark Services's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used MedMark Services's products/services for Less than 1 Year.
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Ranked MedMark Services Product Quality the Highest
Ranked MedMark Services Product Quality the Lowest
MedMark Services Product Quality Score by Gender
Male customers rated MedMark Services's Product Quality score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of MedMark Services.
Male
2.6/5
Female
1.6/5
MedMark Services Product Quality Score by Ethnicity
MedMark Services's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of MedMark Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MedMark Services Product Quality Score by Age
MedMark Services's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of MedMark Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
MedMark Services Product Quality Score by Usage
MedMark Services's Product Quality score was rated the highest by customers who have used MedMark Services's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
MedMark Services Pricing
MedMark Services ROI & Value For Money
2/5
MedMark Services has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock MedMark Services' overall ROI score rated by its users and customers.
Quick Insights into MedMark Services ROI
MedMark Services's ROI score was rated highest by customers who have used MedMark Services's products/services for Less than 1 Year, and rated lowest by customers who have used MedMark Services's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked MedMark Services' ROI score.
Ranked MedMark Services ROI the Highest
Ranked MedMark Services ROI the Lowest
MedMark Services ROI Score by Gender
Male customers rated MedMark Services's ROI score 0.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of MedMark Services.
Male
2.6/5
Female
1.9/5
MedMark Services ROI Score by Ethnicity
MedMark Services's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of MedMark Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
MedMark Services ROI Score by Age
MedMark Services's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of MedMark Services.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
41-45 2.4 | 41-45 | 2.4 |
MedMark Services ROI Score by Usage
MedMark Services's ROI score was rated the highest by customers who have used MedMark Services's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
MedMark Services Customer Satisfaction (CSAT)
MedMark Services Customer Satisfaction (CSAT) Score
11 / 100
MedMark Services has an overall Customer Satisfaction score of 11 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
4%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into MedMark Services Customer Satisfaction
MedMark Services's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers who have used MedMark Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked MedMark Services' Customer Satisfaction.
Ranked MedMark Services Customer Satisfaction the Highest
Ranked MedMark Services Customer Satisfaction the Lowest
MedMark Services Customer Satisfaction Score by Gender
Male customers rated MedMark Services's Customer Satisfaction score 26 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of MedMark Services.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
7 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 71% |
MedMark Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
MedMark Services' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of MedMark Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
79%
MedMark Services Customer Satisfaction Score by Age
MedMark Services's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of MedMark Services.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 34% | |||||||||||||||
| 41-45 | 0% |
MedMark Services Customer Satisfaction Score by Usage
MedMark Services's Customer Satisfaction score was rated 0 points by customers who have used MedMark Services's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
MedMark Services Customer Service
1.7/5
MedMark Services has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MedMark Services' overall Customer Service score rated by its users and customers.
About MedMark Services's Customer Service
Address
401 E. Corporate Drive, Suite 220, Lewisville, TX
Website
http://medmark.com
Phone Number
2143793301
Quick Insights into MedMark Services Customer Service
MedMark Services's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used MedMark Services's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked MedMark Services' Customer Service score.
Ranked MedMark Services Customer Service the Highest
Ranked MedMark Services Customer Service the Lowest
MedMark Services Customer Service Score by Gender
Male customers rated MedMark Services's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of MedMark Services.
Male
2.1/5
Female
1.5/5
MedMark Services Customer Service Score by Ethnicity
MedMark Services's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of MedMark Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
MedMark Services Customer Service Score by Age
MedMark Services's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of MedMark Services.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
41-45 1.5 | 41-45 | 1.5 |
MedMark Services Customer Service Score by Usage
MedMark Services's Customer Service score was rated 1.5 stars by customers who have used MedMark Services's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
MedMark Services as an Employer
2.2/5
MedMark Services has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MedMark Services scored a -82 for Net Promoter Score and a -69 for Employee Net Promoter Score. NPS gauges how likely a customer of MedMark Services would recommend the brand to a friend. ENPS measures how likely MedMark Services employees would recommend working at MedMark Services to a friend.
Net Promoter Score
-82
NPS Score
| 7% | Promoters |
|---|---|
| 4% | Passive |
| 89% | Detractors |
Employee Net Promoter Score
-69
eNPS Score
| 8% | Promoters |
|---|---|
| 15% | Passive |
| 77% | Detractors |
