Meetup FAQs

Meetup groups can have two content visibility settings: public or private. These settings determine how much of a group’s content and membership information is visible to non-members and search engines. Learn more about Meetup content and search engines.

Information that is always visible for public and private groups:

Group title and description

Event titles, dates, times, and the number of members attending

Username and photo of the organizer

Number of members in the group

Topics associated with the group

Group reviews

Names of the group organizers (including co-organizers and assistant organizers on the Leadership Team)

Private groups

The following information is hidden from non-members and search engines:

The usernames and profile information of the group’s members, including answers to profile questions requested by the organizer

The location for past and upcoming events

The event descriptions for past and present events

The group’s photo albums

The group’s Discussions section

Changing a group’s content visibility

Making a group private is a permanent change. Once a group is changed to private, it cannot be made public again. Learn how to edit your group's content visibility.

When an organizer changes the content visibility settings of their group, group members will be alerted via email notification.If a member does not feelcomfortable sharing the information that is visible for public groups, they have the option to leave the group.

Hiding other visible content

You can choose to hide yourgroup membership and hide your interests from your profile pages. However, in public groups, membership and profile information of members is still visible to non-members and search engines. Learn more about your account privacy settings.

Note: It’s currently only possible to add or edit your interests from your desktop and mobile web browser.

Adding interests to your profile helps us recommend Meetup groups we think you’ll love. We never want to limit you in pursuing your passions or trying new things (quite the opposite, in fact), so we allow you to add as many interests as you’d like.

By default, your interests are displayed on your Meetup profile and on your individual Meetup group profiles. You can hide your interests from your Meetup profile if you don’t want them to be visible to others.

To edit your interests on desktop:

Go to your General Account Settings

Scroll down to Add interests

Select a suggested interest, or search for an interest by typing it into the search box to add it to your profile

To edit your interests on mobile web:

Tap your circular profile icon

Scroll down to Interests

Search for an interest by typing it into the search box

Select the interests you want to add to your profile

To remove an interest on Desktop & Mobile Web, tap on the X iconnext to the interest.

There are a couple of reasons why you might receive an error when attempting to upload a photo to Meetup.

Whether it’s for your profile, a group, or an event, photos must be smaller than 10MB and be inJPG or PNG format. If you're still receiving an error, try uploading a photo without any visible text.

If you’re trying to upload a photo to a group's photo album, keep in mind that every album has a limit of 500 photos. But, there’s no limit to the number of albums a group can have. If the current one has hit its limit, just start a new one.

There are two types of profiles on Meetup: Meetup profiles and group profiles. Information from both of these profile types may be visible tosearch engines or to other Meetup members. You can edit your privacy settings from the Privacy page.Learn more about Meetup content and search engines.

What information is visible on a Meetup profile?

When you create a Meetup account, your basic account information appears on your Meetup profile. You can edit this information from your Account page.

The information listed on your Meetup profile may be visible toMeetup members, non-members, and search engines, including:

First name

Account location

Profile photo

"Member since" date

Other Meetup groups you're a member of (editable from the Privacy page )

Interests (editable from the Privacy page )

What information is visible on a group profile?

You have a separate group profile for each of the groups that you join.Meetup group organizers can choose between two content visibility settings : public or private. These settings determine how much of a group’s membership information is visible to non-members and search engines.

Public groups

The profile information listed on a public group page may be visible toMeetup members, non-members, and search engines, including:

First name

Account location

Profile photo

"Member since" date

Other Meetup groups you're a member of (editable from the Privacy page )

Interests (editable from the Privacy page )

Group bio

Answers to profile and event questions

Private groups

When a group's content visibility is set to private, only members of that group will be able to see your group profile information and answers to profile and event questions.

We know how important it is to manage your attendees and encourage accountability for people who don’t show up. If you didn’t know, before your Meetup, you can keep your attendee list accurate by adjusting “Going", "Not Going" or "Waitlist”. We've had a few recent additions to your Attendee Management Tools as well.

No-Shows is Back

The ability to mark 'no-shows' is now available in your Attendee Management tools on Web, Android, and iOS.

"Search or Add Attendees:" New on Mobile

Managing your guest lists just got a little easier: we added “search and add attendees” to your iOs and Android app tools. Now, you can filter, find, and add anyone from your Meetup group, rather than just the people who have RSVP'ed. Find the option in each of your Meetup RSVP lists.

You can choose which emails you receive from Meetup and from each of your groups. If you’d prefer, you have the option to turn off most emails from Meetup entirely.To stop receiving all Meetup emails you'll need to deactivate your account.

If you're not receiving emails from Meetup, please follow these instructions.

To edit email notifications

Desktop instructions

Click on your circular Profile buttonin the upper right-hand corner.

Select Settings.

Select Email Updates.

Mobile web instructions

Click on your circular Profile buttonin the upper right-hand corner.

Select Settings.

Select Email Updates.

App instructions (Android & iOS)

From theHometab, tap your circularProfile icon in the upper right-hand corner.

Tap the gear icon or... Three dotsiconin the upper right-hand corner.

Tap Manage notifications.

Select Email Updates.

If you see an error message saying your account is inactive or disabled and you can’t log in to Meetup, it may be due to account inactivity, email settings, or messages you’ve sent.

To reactivate your account, please submit a request here and select I can’t log in.

Why was my account disabled?

Meetup might block an account for these reasons:

Your account was inactive for more than 6 months and the email address associated with your account is no longer active.

You sent messages that were reported by too many members or by our spam filters.

Learn more about ways to prevent your messages from being marked as spam.

Back to Meetup

Terms of Service Overview

Below is an overview of our Terms of Service for our “Platform”, which means any website, application, or service we offer. You should read the complete Terms of Service because that document (and not this overview) is our legally binding agreement.The Terms of Service includes information about your legal rights and covers areas such as automatic subscription renewals, limitations of liability, resolution of disputes by mandatory arbitration rather than a judge or jury in a court of law, and a class action waiver.

Your Relationship with Meetup

By using our Platform, you are agreeing to our Terms of Service. The Terms of Service are a legally binding agreement between you and Meetup.

If you break the rules, we may suspend or terminate your account.

We charge for certain aspects of our Platform, and some of these fees are billed on a regular and recurring basis (unless you disable auto-renewal or cancel your subscription).

Meetup Groups, Organizers and Members

Organizers may establish membership criteria for their own Meetup groups. While there is probably a Meetup group out there for everyone, not every Meetup group is for you. If you can’t find the right group, you can easily start your own Meetup group.

Organizers may charge fees for memberships or events.

Using our Platform involves meeting real people and doing real things in the real world, which can sometimes lead to unexpected situations. We can’t control what happens in the real world, and we are not responsible for it. You should use common sense and good judgment when interacting with others.

Your Content and Content of Others

You are responsible for your “Content”, which means any information, material, or other content posted to our Platform. Your Content must comply with our Terms of Service, which includes the Usage and Content Policies, Groups and Events Policies, Organizer and Leadership Standards, Member Restrictions, Payment Policies, Trademark Usage Guidelines, and API License Terms. Your Content is also subject to our Intellectual Property Dispute Policies.

We do not own the Content that you post. However, we do require that you provide us a license to use this Content in order for us to operate, improve, promote, and protect Meetup and our Platform for the benefit of you and others.

We are not responsible for Content that members post or the communications that members send using our Platform. We generally don’t review Content before it’s posted. If you see Content that violates our Terms of Service, you may report inappropriate Content to us.

Our Platform

We try hard to make sure that our Platform is always available and working, but we cannot guarantee it will be. Occasionally things may not go exactly as planned. We apologize in advance for any inconvenience.

We are continually improving our Platform. This means that we may modify or discontinue portions of our Platform.

By using our Platform, you agree to the limitations of liability and release in our Terms of Service. You also agree to resolve any disputes you may have with us in the manner described in the Terms of Service. Unless you are based in the European Union, you agree to mandatory arbitration and waive your right to seek relief from a judge or jury in a court of law. Claims can only be brought individually, and not as part of a class action.

You may be based in a country where the laws that apply provide for different or additional rights and obligations. These Terms of Service will point out areas of difference.

Terms of Service

Last Updated:6/1/19

(view previous version: 3/28/17 )

Our Terms of Service contain important information about your legal rights. To make it easier to understand, we have provided summaries and tips in these gray boxes. These summaries are not part of the official terms, and it is important for you to read the language in each section carefully.

1. This Agreement

Summary:You agree to follow some basic rules when using Meetup’s Platform. These rules are described in these Terms of Service, including the related policies and guidelines discussed below. We may change these rules.

1.1 The Agreement. Meetup enables you and other members to arrange offline, real-world Meetup groups and Meetup events. The terms “Meetup,” “we,” “us,” and “our” include Meetup, Inc. and our corporate parent, affiliates, or subsidiaries. We use the terms “you” and “your” to mean any person using our Platform, and any organization or person using the Platform on an organization’s behalf. We use the word “Platform” to mean any website, application, or service offered by Meetup, including content we offer and electronic communications we send. We provide our Platform to you subject to these Terms of Service. We use the terms “Terms of Service” and “Agreement” interchangeably to mean this document together with our Usage and Content Policies, Groups and Events Policies, Organizer and Leadership Standards, Member Restrictions, Payment Policies, Trademark Usage Guidelines, and API License Terms. Your use of the Platform signifies that you agree to this Agreement. If you are using the Platform for an organization, you agree to this Agreement on behalf of that organization, and represent you have authority to bind that organization to the terms contained in this Agreement. If you do not or are unable to agree to this Agreement, do not use our Platform.

Tip: We have included summaries and tips to provide an overview of some legal concepts and answer common questions, but the text of these summaries and tips are for your convenience only and do not have a legal effect.

Tip: These Terms of Service are an agreement between you and Meetup and not between you and any other member. For more information, see our FAQ page explaining the parties to our Terms of Service.

1.2 Revisions to this Agreement. We may modify this Agreement from time to time. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this page. If we make any material change to this Agreement, we will provide additional notice to you, such as by sending you an email or displaying a prominent notice on our Platform. By continuing to use the Platform after any changes come into effect, you agree to the revised Agreement. If you do not wish to accept the revised Agreement, you can close your account.

2. Your Account and Membership

Summary: You need to be at least 18 years old to use our Platform. Meetup organizers control the Content and membership of their Meetup groups. However, we may remove any Content you post or terminate your account at any time.

2.1 Eligibility. Our Platform is available to anyone who is at least 18 years old. You represent that you are at least 18. Additional eligibility requirements for a particular portion of our Platform may be set by any member who has the ability to moderate or manage that portion of our Platform. For example, the eligibility requirements for a Meetup group or Meetup event may be set by the organizers of that group.

2.2 Modification, Suspension, and Termination of Your Account. We may modify, suspend, or terminate your account or access to the Platform if, in our sole discretion, we determine that you have violated this Agreement, including any of the policies or guidelines that are part of this Agreement, that it is in the best interest of the Meetup community, or to protect our brand or Platform. When this happens, we will notify you of the reasons for the modification, suspension, or termination. We also may remove accounts of members who are inactive for an extended period of time. Please email [email protected] if you believe the modification, suspension, or termination has occurred in error.

A member who has the ability to moderate or manage a particular portion of our Platform also has the ability, in his or her sole discretion, to modify, suspend, or terminate your access to that portion of the Platform.

2.3 Account Information and Security. When you register, you provide us with some basic information, including an email address and a password. Keep your email address and other account information current and accurate. Also, you agree to maintain the security and confidentiality of your password (or else we may need to disable your account). We strongly encourage you to choose a strong and unique password that is not shared with any other account or online service and practice other healthy password security habits to help avoid unauthorized access to your account. You alone are responsible for anything that happens from your failure to maintain that security and confidentiality, such as by sharing your account credentials with others. If someone is using your password or accessing your account without your permission, email us at [email protected].

2.4 License to the Meetup Platform and Services. Subject to your compliance with this Agreement, Meetup grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable right to use the Platform in order to access and use the services and features that we make available to you.

3. Fees, Payments, and Offers

Summary: We charge for certain features on our Platform. If you’re a Meetup group organizer, you’re responsible for paying for organizer subscription fees related to your Meetup group. These fees are billed on a regular and recurring basis (unless you disable auto-renewal or cancel your subscription), and may change in the future. Additionally, some organizers charge money for participation in a Meetup group or Meetup event.

3.1 Fees Charged by Meetup. Use of some of the features on our Platform is free, and we charge fees for other features. We may in the future implement a new fee, or modify an existing fee, for certain current or future features of our Platform. If we implement a new or modified fee, we will give you notice in advance such as by posting changes on our Platform or sending you an email. You agree to pay those fees and any associated taxes for your continued use of the applicable service. Unless otherwise stated, all fees and all transactions are in U.S. dollars. Organizer subscriptions are non-transferable. Members based in the European Union may cancel with a full refund within 14 days after signing up to our Platform. However, if you use the service, you may be charged for services provided during this 14-day period. Please note that this 14-day period begins when the service starts even if you are using a free trial. Users based in the European Union can exercise their cancellation right by emailing us at [email protected]. See the model cancellation form here.

3.2 Fees Charged by Organizers. Organizers may impose fees related to particular portions of the Platform, such as member dues for a Meetup group or an event fee for a Meetup event. We reserve the right to initiate refunds of fees paid to organizers, when appropriate, even in cases of fees paid through a third-party payment service. Refunds that we initiate, if any, will be governed by our Payment Policies. Organizers may also have their own refund policies, so long as they are consistent with and do not limit members’ ability to receive refunds under our Payment Policies. Payments made to organizers via the Platform are made through a third-party payment service provider. If a member pays a fee to an organizer via the Platform, the member authorizes the organizer (and the organizer’s applicable payment service provider) to charge the designated payment method for the total amount of the fees, including any applicable taxes and other charges. Certain types of fees charged by organizers may be billed on a recurring basis. If billed on a recurring basis, you authorize the organizer to charge the applicable fee to the designated payment method. You may cancel auto-renewal at any time.

Tip: You should use common sense in deciding whether to make a payment to any organizer. We cannot ensure that organizers will use payments as they promise or as you expect. You should check the refund policy of the Meetup group before making any payments to an organizer.

3.3 Payments to Meetup. Organizers are responsible for paying subscription and any other applicable fees to Meetup on time and through our approved payment methods. Organizers who allow their organizer subscription to lapse are subject to removal as the organizer of the Meetup groups associated with their account, and their Meetup group (along with all of the information and Content associated with or posted to that Meetup group) may be terminated or transferred to another member. You may only pay organizer fees to Meetup using a valid payment method acceptable to us, as specified via the Platform. If we terminate, suspend, or remove your account in connection with violation of this Agreement, we are not obligated to refund any organizer subscription fees paid to Meetup. In addition, if you paid your organizer fees through the Meetup app for iOS, your payment is subject to the Apple Media Services Terms and Conditions, and you will need to submit your request for a refund to Apple.

You represent and warrant that you are authorized to use the payment method you designate via the Platform. You authorize us (and our designated third-party payment processors) to charge your designated payment method for the total amount of any fees you owe to Meetup, including any applicable taxes and other charges. If the payment method cannot be verified, is invalid, or is otherwise not acceptable to us, your payment may be suspended or cancelled. We reserve the right to adjust, or to instruct our payment processors to make adjustments to a payment that has already been requested or received, in order to correct errors or mistakes, or to issue refunds, in accordance with ourPayment Policies.

Tip: To learn more about organizer subscriptions and what happens if they expire, see this FAQ on Expired Plans.

3.4 Automatic Subscription Renewals. Fees for certain aspects of our Platform may be billed on either a recurring basis or on a one-time basis. If billed on a recurring basis, the fees are payable in advance of the applicable period specified via the Platform with no refunds. We will automatically bill you for each renewal period until cancellation. By purchasing any feature or other aspect of our Platform for which we charge, you authorize us to keep your payment current by charging the applicable fee to your credit card account (or any other means of payment used by you). While you may cancel auto-renewal or cancel your subscription at any time, refunds will be issued solely pursuant to our Subscription Refund Policy.

Tip: To cancel your organizer subscription, see this FAQ on Modifying Subscriptions.

3.5 Free Trials. We may offer free trials of subscriptions and other products on our Platform. We will inform you of the length of the free trial, your renewal period, and the date and amount of your first payment. After your free trial ends, your paid subscription will begin and we will automatically bill you for each renewal period until cancellation. You can cancel automatic subscription renewals at any time according to the terms and procedures described above. Users based in the European Union are entitled to cancel with a full refund within 14 days after signing up to our Platform by emailing us at [email protected]. See the model cancellation form here. Please note that this 14-day period begins when the free trial starts.

3.6 Third Party Payment Processors. An organizer that uses the Platform to accept payments from other members must comply with the terms and conditions of the third party provider of the applicable payment service used to receive the payment. Meetup does not provide those payment services, is not a party to your agreement with the applicable third-party provider, and will not be liable or responsible for your use of those third-party payment services.

3.7 Invoices from Third Parties. In line with the tax laws of the country where an organizer is using the Platform, an organizer may receive Meetup invoices from a third party provider. Such third party provider invoicing does not in any way impact the rights and obligations agreed to in this Agreement, nor does it impact the fee being charged for the use of the Platform.

4. Your Content and Privacy

Summary: You are responsible for the Content you post on our Platform or send to us. You give us a license to use this Content to operate, improve, promote, and protect Meetup and our Platform. Our Privacy Policy explains how we collect and use information you provide about yourself and the information that may be associated with you, and explains the limited ways we may share this information.

4.1 Your Content. You are responsible for the Content that you post to the Platform or otherwise provide to Meetup. We use the word “Content” to mean the information, material, and any other content that you post to the Platform or otherwise send to us. Examples of your Content include:

The material that organizers and members typically post to the Platform, such as information about Meetup groups and Meetup events, comments, and photos;

All feedback, suggestions, and other communications that you send or direct to Meetup.

By being responsible for your Content, you agree, among other things, that:

You have all the permissions, rights, and licenses needed (including under copyrights, trademarks, contract rights, privacy rights, or publicity rights) to provide the Content to the Platform and to Meetup;

Your Content does not include personal, private or confidential information belonging to others; and

Your Content does not otherwise violate the rights of any individual or entity.

You also agree that you and your Content comply with this Agreement, including our Usage and Content Policies, Groups and Events Policies, Organizer and Leadership Standards, Member Restrictions, Intellectual Property Policies, Trademark Usage Guidelines, and API License Terms. You also agree that we may remove the metadata associated with your Content.

Tip: Search engines can see public areas of the Platform. Your Content within these areas, such as the name and location that you provide during registration, and your membership in public Meetup groups, may appear in search results. Our Platform is designed so that search engines cannot see your Content that is within restricted areas of the Platform, such as private Meetup groups. You can find additional information on our FAQ about Search Engine Visibility.

4.2 Content License from You. We do not claim ownership of your Content. However, to enable us to operate, improve, promote, and protect Meetup and our Platform, and to ensure we do not violate any rights you may have in your Content, you hereby grant Meetup a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, transferable right and license (including a waiver of any moral rights) to use, host, store, reproduce, modify, publish, publicly display, publicly perform, distribute, and create derivative works of, your Content and to commercialize and exploit the copyright, trademark, publicity, and database rights you have in your Content. This license would permit your Content to remain on the Platform, even after you cease to be a member of a Meetup group or of the Platform.

Tip: This license doesn’t give us ownership of any of your Content. It simply gives us and members the right to use it on or related to the Platform. This license continues even if you close your account, because it’s necessary for us to operate the Platform.

4.3 Privacy. Meetup collects registration and other information about you through our Platform. Please refer to our Privacy Policy and Cookie Policy for details on how we collect, use, and disclose this information. These policies do not govern use of information that you provide to third parties, such as to organizers and other members of Meetup’s Platform.

Tip: Meetup has no control over how other members may use information that you provide to them, so you should exercise common sense and good judgment when sharing information with others on our Platform.

5. Your Use of Our Platform

Summary: We require that you follow our policies and guidelines when using our Platform. We have no responsibility for Content that anyone posts to our Platform.

5.1 Our Policies, Guidelines and Applicable Laws. When you use our Platform, we require that you follow the Usage and Content Policies, Groups and Events Policies, Organizer and Leadership Standards, Member Restrictions, Payment Policies, Trademark Usage Guidelines, and API License Terms. You also agree to comply with all applicable laws, rules and regulations, and to not violate or infringe the rights of any third party.

In addition, your access to and use of some areas or features of the Platform may be subject to additional terms, policies, standards or guidelines (“Additional Terms”). You may be required to accept these Additional Terms before you can access these Platform areas and features. If there is a conflict between the Terms of Service and the Additional Terms, those Additional Terms will govern your access to and use of that Platform area or feature, unless otherwise specified in the Additional Terms.

When the Platform uses third party services to provide certain features and services for our members, our members may be required to comply with the terms of service that apply to these features and services. For example, some areas of our Platform feature mapping services provided by Google Maps and Google Earth. When you use these mapping services on the Platform, you agree to be bound by the Google Maps/Google Earth Additional Terms of Service.

If you do not comply, we may modify, suspend, or terminate your account or access to the Platform, in our sole discretion, and we will provide you with reasons for the modification, suspension, or termination. Please email [email protected] if you believe the modification, suspension, or termination has occurred in error.

5.2 Content of Others. Meetup does not control the Content of other members. When we become aware of inappropriate Content on our Platform, we reserve the right to investigate and take appropriate action, but we do not have any obligation to monitor, nor do we take responsibility for, the Content of other members.

5.3 Interactions with Others. Meetup is not a party to any offline arrangements made through our Platform. Meetup does not conduct or require background checks on members and does not attempt to verify the truth or accuracy of statements made by members. Meetup makes no representations or warranties concerning the conduct or Content of any members or their interactions with you.

Tip: Exercise common sense and good judgment when using our Platform and interacting with other members, both on our Platform and at Meetup events. If you have a concern regarding other members, you can report it to [email protected].

5.4 Prohibited Uses of the Platform. Our Platform contains proprietary and confidential information and is protected by intellectual property and other laws. Unless we expressly permit it through this Agreement, you agree that you will not, either directly or indirectly (a) use, host, store, reproduce, modify, publish, publicly display, publicly perform, distribute, or create derivative works of the Platform, or any portion of the Platform; (b) remove or alter the proprietary notices on the Platform; (c) reverse engineer, disassemble, decompile, or attempt to discover the source code or structure, sequence, and organization of the Platform; and (d) rent, lease, resell, distribute, or use the Platform for commercial purposes that are not contemplated by this Agreement. You also agree that you will not use the Platform to solicit or collect (i) personal data from others except as necessary for the administration of or participation in a group or event or (ii) sensitive personal data, as defined or treated as such under applicable law (including, by way of example only, health information and social security numbers and other government identifiers). In addition, you agree that you will comply with the export control laws of your local jurisdiction. You also represent and warrant that you are not located in a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, and that you are not listed on any U.S. government list of prohibited or restricted parties. If you are a developer working with our API, you should review our API License Terms.

5.5 Platform Safety and Security. You agree that you will not, either directly or indirectly, (a) extract data from the Platform for a commercial purpose not permitted by these Terms of Service, whether through use of an automated system or software, and whether operated by a third party or otherwise (“screen scraping,” “data scraping,” or “web scraping”); (b) engage in any activity that interferes with or disrupts, that is designed to interfere with or disrupt, or imposes undue burdens on the Platform or its systems.

You agree to use, retain, and otherwise process personal data collected from the Platform in accordance with applicable laws, rules, and regulations and solely for purposes of administering and participating in Meetup groups and Meetup events. Without limitation, you agree to provide notice to individuals about your processing of their personal data, to obtain any necessary consents, and to respond to requests made by individuals as required by applicable law. You also agree to safeguard such data from unauthorized access or processing. You must delete such personal data once it is no longer strictly necessary for the administration of a Meetup group or Meetup event or promptly following a request from Meetup, and you will promptly certify to such deletion.

5.6 Platform Modifications. We work hard to continuously improve our Platform. This means that we may modify or discontinue portions or all of our Platform with or without notice and without liability to you or any third party.

5.7 Third Party Sites and Services. The Platform contains links to third party sites, and is integrated with various third party services, applications and sites that may make available to you their content and products. We don’t control these third parties and aren’t responsible for those sites or services or their content or products. These third parties may have their own terms and policies, and your use of them will be governed by those terms and policies. You do not have a license to use the intellectual property of third parties merely by way of your access to our Platform.

6. Release

Summary: To the full extent permitted by applicable law, you agree not to hold us responsible for anything that happens related to transactions with third parties, member interactions, or in connection with a Meetup group or Meetup event. You also agree not to hold organizers responsible for their negligence in connection with their Content, a Meetup group, or Meetup event.

To the full extent permitted by applicable law, you agree to release us and our officers, directors, shareholders, agents, employees, consultants, corporate parent, affiliates, subsidiaries, sponsors, and other third-party partners ( “Meetup Parties”) from claims, demands, and damages (direct and consequential) (“Claims”), arising out of or in any way connected with any transaction with a third party, your interactions with other members, or in connection with a Meetup group or a Meetup event. You also agree, to the full extent permitted by applicable law, to release organizers from Claims based on an organizer’s negligence arising out of or in any way connected with their Content, a Meetup group, or a Meetup event. The law in some countries and states do not allow the release, so these limits may not apply to you. You waive and relinquish all rights and benefits that you have or may have under Section 1542 of the California Civil Code or any similar provision of statutory or non-statutory law of any other jurisdiction to the fullest extent permitted by law.

You acknowledge that some Meetup events carry inherent dangers, such as the risk of illness, bodily injury, disability, or death. By participating in these events, you understand and agree that you have freely chosen to assume these risks.

7. Indemnification

Summary: To the full extent permitted by applicable law, you agree to reimburse us if we get sued in connection with your use of our Platform.

To the full extent permitted by applicable law, you agree to indemnify, defend and hold all Meetup Parties harmless from any Claims, made by any third party due to or arising out of (a) your violations of this Agreement, (b) your use, misuse, or abuse of our Platform, (c) your Content, (d) your violation of any law, statute, ordinance or regulation or the rights of a third party, or (e) your participation or conduct in a Meetup group or a Meetup event that violates this Agreement. You agree to promptly notify us of any third party Claims, cooperate with all Meetup Parties in defending such Claims, and pay all fees, costs and expenses associated with defending such Claims (including, but not limited to, attorneys’ fees). You agree not to settle any Claim without our prior written consent.

8. Warranty Disclaimer and Limitation of Liability

Summary: Our Platform is provided to you “as is” and we make no warranties of any kind with respect to our Platform. Our liability in connection with the Platform is limited to the fees you paid to us in the 12 months preceding the claim or $100, whichever is greater.

8.1 Warranty Disclaimer. Our Platform is provided to you “as is” and on an “as available” basis. To the full extent permitted by applicable law, we disclaim all warranties and conditions of any kind, including but not limited to statutory warranties, and the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We also disclaim any warranties regarding (a) the reliability, timeliness, accuracy, and performance of our Platform, (b) any information, advice, services, or goods obtained through or advertised on our Platform or by us, as well as for any information or advice received through any links to other websites or resources provided through our Platform, (c) the results that may be obtained from the Platform, and (d) the correction of any errors in the Platform, (e) any material or data obtained through the use of our Platform, and (f) dealings with or as the result of the presence of marketing partners or other third parties on or located through our Platform. You may have additional rights under the law of the country in which you are based. You agree that the duration of such additional rights will be limited to the full extent permitted by such law.

8.2 Limitation of Liability. To the full extent permitted by applicable law, you agree that in no event shall any Meetup Parties be liable for any direct, indirect, incidental, special, or consequential damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if any Meetup Parties have been advised of the possibility of such damages) arising out of or in connection with (a) our Platform or this Agreement or the inability to use our Platform (however arising, including our negligence), (b) statements or conduct of or transactions with any member or third party on the Platform, (c) your use of our Platform or transportation to or from Meetup events, attendance at Meetup events, participation in or exclusion from Meetup groups or Meetup events and the actions of you or others at Meetup events, or (d) any other matter relating to the Platform. Our liability to you or any third parties in any circumstance is limited to the greater of $100 or the amount of fees, if any, you paid to us in the 12 months prior to the action that may give rise to liability. The limitations set forth above in this Section 8 will not limit or exclude liability for our gross negligence, fraud, or intentional, malicious, or reckless misconduct. Some laws do not allow the limitation or exclusion of liability, so these limits may not apply to you. If you are a member based in the EU, you have legal remedies if we cause you loss by our breach or non-performance of our legal obligations, or by our negligence, and these terms do not affect those statutory remedies.

9. Dispute Resolution

Summary: If you have a dispute with Meetup, you agree to try to work it out directly with us first. If we can’t work it out, with limited exceptions, you must submit any dispute with us to a neutral arbitrator instead of taking the claim to a court of law. Claims can only be brought individually, and not as part of a class action.Members based in the European Union may have additional or different rights, as provided by applicable law. Meetup has no obligation to get involved with any disputes you have with other members, although we may try to facilitate a resolution.

9.1 Informal Resolution. Before making any claim, you and Meetup agree to try to resolve any disputes through good faith discussions. We use the term “claim” in this Section 9 to mean any dispute, claim or controversy arising out of or relating to your use of our Platform or this Agreement, including your participation in Meetup events. You or Meetup may initiate this process by sending written notice according to Section 11.2 describing the dispute and your proposed resolution. In the event that we cannot resolve the issue within 30 business days following receipt of the initial notice, you or Meetup may bring a claim in accordance with this Section 9. Members based in the European Union may have additional or different rights, as provided by applicable law.

9.2 Arbitration Agreement. The arbitration procedures described in this Section 9.2 applies to all members, except for members who are based in the European Union. Section 9.6 sets out the dispute resolution procedures that apply to members who are based in the European Union.

a. Mandatory Arbitration. Except as set forth in Section 9.3, you agree to submit any claim to JAMS, Inc., or its successor (“JAMS”) for final and binding arbitration.In arbitration, certain rights that you or we would have in court may not be available, such as discovery or appeal. You and Meetup are each expressly waiving any right to trial by judge or jury in a court of law.This agreement to arbitrate shall apply regardless of whether the claim arises during or after any termination of this Agreement or your relationship with Meetup.

b. Arbitration Time for Filing. Any claim subject to arbitration must be filed within one year after the date the party asserting the claim first knows or should know of the act, omission or default giving rise to the claim, or the shortest time period permitted by applicable law.

c. Arbitration Procedures. Either party may commence arbitration by filing a written demand for arbitration with JAMS, with a copy to the other party according to the notice procedures in Section 11.2. The arbitration will be conducted in accordance with JAMS Streamlined Arbitration Rules and Procedures and any other applicable rules that JAMS requires (“JAMS Rules”) that are in effect as of the demand for arbitration. You agree that the U.S. Federal Arbitration Act and federal arbitration law govern the interpretation and enforcement of these arbitration provisions. Any arbitration hearings will take place in New York County, New York or elsewhere as required by JAMS Rules. Your responsibility to pay any filing, administrative and arbitrator fees will be solely as set forth in the JAMS Rules. The parties will cooperate with JAMS and each other in scheduling the arbitration proceedings, and in selecting one arbitrator from the appropriate JAMS list with substantial experience in resolving intellectual property and contract disputes. The arbitrator shall follow this Agreement and, to the extent permitted by JAMS Rules, can award costs, fees, and expenses, including attorneys’ fees, to the prevailing party, except that the arbitrator shall not award declaratory or injunctive relief benefiting anyone but the parties to the arbitration. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.

9.3 Exceptions. You or Meetup may assert claims, if they qualify, in small claims court in New York County, New York or any U.S. county where you live or work. You or Meetup may seek injunctive relief from a court of competent jurisdiction in New York County, New York as necessary to protect the intellectual property rights of you or Meetup pending the completion of arbitration. Meetup may take action in court or arbitration to collect any fees or recover damages for, or to seek injunctive relief relating to, Platform operations, or unauthorized use of our Platform or intellectual property. Nothing in this Section 9 shall diminish Meetup’s right to modify, suspend or terminate your account or access to our Platform under Section 2.2.

9.4 Arbitration Opt Out. You may decline to resolve disputes through arbitration by emailing us at [email protected] within 30 days of the date you first agree to this Agreement.Your email must include your full name, residential address, the email address registered to your Meetup account, and a clear statement that you want to opt out of arbitration. If you opt out according to this process, then Section 9.2 of this Agreement does not apply to you. This opt-out does not affect any other sections of this Agreement, such as Sections 9.3 (Exceptions), 9.5 (Class Action Waiver), 11.5 (Governing Law), 11.6 (Judicial Forum), and 11.7 (Time for Filing).

9.5 Class Action Waiver. You agree to resolve disputes with Meetup on an individual basis. You agree not to bring a claim as a plaintiff or a class member in a class, consolidated, or representative action.You are expressly waiving any right to participate in class actions, class arbitrations, private attorney general actions, and consolidation with other arbitrations.

9.6 Dispute Resolution Terms Applicable to Members Based in the EU. If you are a member based in the European Union, the mandatory provisions of the law of the country in which you are resident will apply. Nothing in this Agreement will affect your rights as a consumer to rely on the mandatory provisions of the local law that applies. If you are based in the European Union, the local laws in your European Union Member State may allow you to take legal action against Meetup in your Member State and to invoke certain local laws against Meetup. The European Commission provides for an online dispute resolution platform.

10. Intellectual Property

Summary: If you use Meetup’s trademark, be sure to follow our Trademark Usage Guidelines. Also, don’t infringe on anyone’s intellectual property. If you believe your intellectual property is being infringed somewhere on the Meetup Platform, please follow the procedures in our Intellectual Property Dispute Policies.

10.1 Intellectual Property of Meetup. Meetup trademarks, logos, service marks, and service names are the intellectual property of Meetup. Our Trademark Usage Guidelines explain how you may and may not use them. Our Platform, including our material on the Platform, are also our or our licensors’ intellectual property. Except as described in the Trademark Usage Guidelines, you agree not to use our intellectual property without our prior written consent.

10.2 Intellectual Property of Others. Meetup respects the intellectual property of others, and we expect our members to do the same. We may, in appropriate circumstances and in our discretion, remove or disable access to material that we believe may infringe on the intellectual property rights of others. We may also restrict or terminate access to our Platform to those who we believe to be repeat infringers. If you believe your intellectual property rights have been violated, please review our Intellectual Property Dispute Policies.

11. General Terms

Summary: This section contains terms we have added for miscellaneous purposes. Please continue to read this section carefully.

11.1 Translation. This Agreement was written in English. It was then translated into other languages. If there is any inconsistency between the English version and a translated version, the English language version controls.

11.2 Notices. Except as otherwise stated in this Agreement or as expressly required by law, any notice to us shall be given by certified postal mail to Meetup, Inc., Attn: Legal Department, 632 Broadway, 10th Floor, New York, NY 10012, or by email to [email protected]. Any notice to you shall be given to the most current email address in your account.

11.3 Entire Agreement. This Agreement, including the Usage and Content Policies, Groups and Events Policies, Organizer and Leadership Standards, Member Restrictions, Intellectual Property Policies, Trademark Usage Guidelines, and API License Terms, constitutes the entire agreement between you and Meetup, superseding any prior agreements between you and Meetup on such subject matter.

11.4 No Agency. No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship between you and Meetup is intended or created by this Agreement. A member of the Meetup Platform is not Meetup's representative or agent, and may not enter into an agreement on Meetup’s behalf.

11.5 Governing Law. This Agreement and the relationship between you and Meetup shall be governed by the laws of the State of New York without regard to its conflict of laws provisions, except as provided in Section 9.

11.6 Judicial Forum. If our agreement to arbitrate is found not to apply to you or your claim, or if you opt out of arbitration pursuant to Section 9.4, you and Meetup agree that any judicial proceedings (other than small claims actions) must be brought exclusively in the federal or state courts located in New York County, New York, and you and Meetup agree to venue and personal jurisdiction in those courts.

If you are a member based in the European Union, you may bring judicial proceedings against us arising from or in connection with this Agreement in your country of residence. In addition, for members based in the European Union, the European Commission provides for an online dispute resolution platform.

11.7 Time for Filing. Any claim not subject to arbitration must be commenced within one year after the date the party asserting the claim first knows or should know of the act, omission or default giving rise to the claim, or the shortest time period permitted by applicable law. This clause does not apply to you if you are based in the European Union.

11.8 Assignment. This Agreement is not assignable, transferable, or sublicensable by you except with Meetup’s prior written consent, but may be assigned or transferred by us to our corporate parent or any affiliate or subsidiary, or in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all of Meetup’s assets, or similar transaction.

11.9 No Waiver. A party’s failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision and does not waive any right to act with respect to subsequent or similar breaches.

11.10 Severance. If any provision of this Agreement is found to be invalid by a court of competent jurisdiction, you and Meetup nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and that the other provisions of this Agreement will remain in full force and effect.

11.11 Thank you. Please accept our wholehearted thanks for reading our Terms of Service.

11.12 Termination. If we terminate your account or access to our Platform, this Agreement terminates with respect to the member account that has been terminated, provided that the provisions listed in Section 11.13 will survive such termination.

11.13 Survival. Sections 3 (Fees, Payments, and Offers), 4.2 (Content License from You), 4.3 (Privacy), 6 (Release), 7 (Indemnification), 8 (Warranty Disclaimer and Limitation of Liability), 9 (Dispute Resolution), and 11 (General Terms) of this Agreement, and any other provisions necessary to give effect to these provisions, shall survive any termination or expiration of this Agreement.

11.14 Titles. The section titles in this Agreement are for convenience only and have no legal or contractual effect. The information in “Terms of Service Overview” section and in the “Tips” and “Summary” sections is also for convenience only and has no legal or contractual effect.

11.15 Violations. Please report any violations of this Agreement by a member or third party by sending an email to [email protected].

If you decide to step down as the organizer of your group, you can invite a member of the leadership team or a member of the group to step up as an organizer. If you're nominating a member to become your group's new organizer, we recommend contacting them in advance and sharing the instructions to step up.

To step down as an organizer, you must log in froma desktop or mobile web browser.

How to step down as an organizer

Navigate to your group's home page.

HitManage group.

Select Step down as organizer from the drop-down menu.

You have two options for finding a new organizer for your group:

Nominate a member of the group to become the new organizer

Step down without a nomination

Nominating a new organizer

In the search box, find the organizer you want to nominate (they must be a member of the group) and check the box beside their name. Then hitNext.

Add a custom message for the potential incoming organizer (this is particularly helpful if you haven't spoken with the organizer you are nominating).

Select Ask selected members.

If the member declines your nomination, you can to nominate a new organizer using the same process.

Stepping down without nominating anyone

If you decide not to nominate a member,we’ll notify your leadership teamgiving them the first opportunity to step up as the organizer.If you don’t have a leadership team or if nobody from your leadership team steps up, we’ll extend the invitation to all group members for two weeks.

De-select any members that are selected.

Select Skip and choose a reason on the following page.

Select Next, and then Continue.

Choose Yes, I want to step down.

If no one steps up to take over the group after a two-week period, the group will be closed. Learn more about what happens when you close a Meetup group.

If you can’t access the email address associated with your account, you have a few options to log in to Meetup and update your email address.

Updating your email address

If you are able to log in to Meetup, you can change your email address on your settings page.

I can’t access my email address and I can’t log in

If you registered your Meetup account with either Facebook or Google, follow the instructions below.

If you’re unable to log in to Meetup and need your password reset, contact us with the following information:

The email address you used to create your account

A new email address that you’d like to use for your account

We will attempt to verify your account and update your email address. If we’re not able to verify your account, you will need to create a new account using a different email address.

Logging in with a Facebook or Google account

If you registered your Meetup account with Facebook or Google, you can log in to your account and update your email address.

To log in with a Facebook or Google account

Go to the login page.

Select Log in with Facebook or Google.

Enter your Facebook or Google login information.

If you’re able to log in to your account, go to our Help Center and contact us to update your email address. Please provide the following information:

A new email address that you’d like to use for your account

If a member’s Message button is not clickable or missing, they may have privacy settings that prevent you from messaging them.

Youcan choose to receive messages:

From any member of Meetup

From members in groups that you're also a member of

Only from organizers

If you are unable to message a member then you are not in one of the categories they have selected.

Customize your privacy settings to control who can contact you directly.

Organizers have the option to ask members questions when they request to join a group or respond to an event.

Organizers and members should not ask for or provide sensitive or private personal information in profile and event questions and answers.

What are profile and event questions?

Profile questions are a set of questions that members are prompted to answer when they join or request to join a group.

Event questions are questions that members are prompted to answer when they respond to an event.

What is sensitive or private personal information?

Sensitive or private personal information includes but is not limited to:

Full name

Address or email address

Phone number

Social Security number

Financial information

Race or ethnic origin

Political opinions

Religious or philosophical beliefs

Trade union membership

Health data

Sexual orientation

Who can see members’ responses to profile and event questions?

Profile questions

Responses to profile questions are visible to different groups of people depending on the group’s content visibility settings.

Organizers can set their group content visibility settings to public or private. Public and private groups share information in different ways.

Public groups

Responses to profile questions for public groups are visible to the public. This includes the Meetup community and search engines.

Private groups

Responses to profile questions for private groups are visible to all members of the group, including its leadership team and the network administrator if it’s a Meetup Pro group.

Event questions

Responses to event questions are visible to the group’s leadership team, the event host, and the network administrator if it’s a Meetup Pro group.

Related policies and terms for using Meetup

To learn more about user privacy, guidelines, and what’s acceptable on Meetup, view our Privacy policy, Terms of service, and Usage and content policies.

Meetup communities thrive when you show up IRL to do what you love together.

We believe the global Meetup community deserves to feel welcomed, respected, and excited to connect with each other, whether we do that in person or on social media.

Here are the five key tenets of our community on social media:

Be welcoming. Cultivate a space where everyone feels safe to be themselves: a community driven by kindness not bullying, trolling, or bigotry.

Be real. Act as you would act in real life: with integrity and authenticity.

Be impactful. Contribute to the discussion, and respect everyone’s time. What would you say if you were talking in person at an event?

Be spirited. Show up with an openness to diverse perspectives and lively debate.

Be thoughtful. Challenge ideas, not people.

If your posts on social media conflict with any of these tenets:

Your post may be removed. You will be privately notified, warned, and encouraged to adjust your actions going forward in order to stay a member of the community.

If you violate any of these tenets again, we have the right to ban you from our community on all social media channels.

Meetup Social Media Channels

If you’re not yet a member of our online community, join the conversation:

Meetup ( Instagram, Twitter, Facebook ): For everyone who wants to get inspired to show up to events.

Meetup Support ( Twitter ): For members and organizers who have questions about their account, bug reports, or suggestions on how Meetup can improve.

Whether you're hosting your first event or your 100th, Priya Parker shares simple advice for making your next event successfulbeginning with the invitation. As the author of "The Art of Gathering," Priya is an expert on bringing people together to have more meaningful, memorable experiences.

Priya Parker, author of "The Art of Gathering" (This video has subtitles)

Setting the tone

Crafting an invitation is the first step to hosting a successful event. When you write the event description, don't stop at the basic logistical details. Add some personality to help guests understand who you are, what your intentions are for the event, and what you hope they can take away from it. It can be scary to show up to an event where you don't know anyone, so ensuring your guests that this will be a friendly, welcoming event will help them feel more comfortable showing up.

Meetup takes member account privacy very seriously and has strict rules regarding who can access or create a Meetup account. Please know we reserve the right to suspend or remove any account, or limit access to certain features of the platform, for any reason, at our sole discretion.

Deceased Member Policy

If a member or organizer passes away, Meetup cannot provide access to their account, even to family members or people acting on the behalf of the estate. Meetup will work with families and honor their wishes if they choose to close accounts or groups, or transfer them to another member.

Under 18 Participation

Meetup members and organizers must be at least 18 years of age. Therefore, groups must be targeted at, and only offer opportunities for those who are over 18.

While groups are welcome to provide activities for families, any children present at an event must be supervised and accompanied by an adult guardian.

Criminal Record

Meetup may remove certain members when we become aware that the member is a convicted sex offender or has been convicted of a violent, fraudulent, or dangerous crime. Meetup may also remove a member based on their criminal record, for safety, or for other concerns. Members with concerns about criminal or illegal activity should always report it to local authorities.

Respect the Original Intent: Don't Tamper with Groups or Events

Converting a group or changing or adding events, so they no longer align with the expectations and purpose set by the organizer and leadership team, is prohibited on the grounds that it is misleading.

The intentions of the group should remain generally consistent with member expectations. While groups often evolve and change over time, changes should be agreed upon by group membership and well-communicated, so people can make informed decisions about their continued participation.

Converting

It is prohibited to step up as organizer to a group in order to change the focus of the group, close the group, send or post promotional content, or to send or post content not aligned with the original description of the group. If it is your intention to change the meaning or purpose of a group, we advise that you start a new group instead. If a group gets a new organizer, the mission of that group should stay the same. Events in a group should reflect intentions expressed in the group description.

Tampering

It is prohibited to alter the content or settings of a group without permission from the main organizer, or in a way that is not aligned with the purpose of that group. Any use of Meetup tools or features to disrupt the group or destroy content for the purpose of undermining or undercutting the established community is a violation of our policies.

Message Respectfully: Don't Spam Members

Content sent to a member that is irrelevant, impersonal, unsolicited, promotional, or repetitive is spam, and organizers may be blocked for spamming members.

The following are examples of inappropriate spam messages sent by organizers:

Sending repetitive or unsolicited messages to members who are not in an organizer's groups.

Sending messages to an organizer's own group that do not relate to that group.

Sending promotional messages, including promoting an organizer’s group to members who are not in that group.

Abusing the announcement or invite features by repeatedly inviting members or non-members for whom a group may not be relevant.

Creating groups, events, or accounts for the purpose of cross-promoting groups or events.

Use Respectful Language

Using profanity in an attacking, sexual way, or in a way intended to offend people, is prohibited in group and event titles, descriptions, or any other area that is publicly promoted or viewable on the platform.

Be Clear & Professional: Editorial Requirements

In order to provide a quality experience to our members, titles of groups and events are to be relevant, useful, and easy to understand. Excessive or improper use of punctuation, symbols, capitalization, spacing, URLs, or repetition, intended to grab attention for a group or event, will need to be edited.

We consider the following examples to be excessive or gimmicky use of numbers, symbols, punctuation, repetition, or spacing: !!Dance!!!, d*a*n*c*e, DANCE, DaNcE, d a n c e, or d@nce.

Intellectual Property

We respect the intellectual property rights of others. Posting content that violates another party's intellectual property rights is prohibited.

When provided with the requisite information, Meetup will remove or disable access to material that infringes on the intellectual property rights of others or remove accounts of those who may be repeat infringers. Please note that simply holding a group around a similar topic in a shared location, is generally not considered a violation of our policies.

Reporting IP, Trademark, or Copyright Infringement

Organizer Access to a Meetup Group

It is the responsibility of an organizer to pay for a group to operate and continue to be hosted on Meetup. Failure to pay or update payment information to renew an organizer subscription can result in allowing another member to step up and assume the role of main organizer of the group.

Generally, Meetup will not reinstate the former organizer of a group if the organizer loses their position and another member takes over as the main organizer. However, Meetup may reinstate previous organizers if their groups were affiliated with a registered third-party organization, entity, or company.

Step Down Policy

Guidelines to help members and organizers succeed on Meetup

At Meetup, we believe that real-life community is really, really important. When people come together, they create new possibilities for each other. Ideas spread, networks form, movements start. At its simplest, life is just better when you have people to enjoy it with.

Meetup exists to help people grow into the people they want to be and live happy and fulfilling lives by finding the communities that will help them thrive.

To make this possible, Meetup requires groups to meet some basic requirements.

Offer a growth opportunity

Meetup events should offer opportunities for members to better themselves in some way. This could mean:

Teaching or learning something new

Developing a skill

Meeting new people

Building community

Volunteering for a cause

Supporting each other

Increasing awareness about a specific topic

Encouraging a passion

Pursuing a goal or a hobby

Getting fit and active

Exploring new places

Furthering one’s career

Host events that create real human connections

Meetup is a platform that helps people make real-life connectionsit is not a platform for only advertising sales or special promotions. Events must focus on creating an experience that adds value for attendees. This can mean learning something, playing a game together, making new friends, or enjoying each other’s company. People should leave Meetup events feeling inspired or more connected to their community in some way.

Here are a few examples of what’s acceptable to post as a Meetup event:

Discussions that offer new perspectives

Adventures that get people out of their comfort zones

Hangouts that allow people to get to know each other

Tours that help people discover new places and ideas

Workshops that help people sharpen their skills

Group speakers that spread new ideas

Games that connect people through fun, shared experiences

Here are some examples of how businesses should and should not use Meetup:

A local bar that hosts weekly get-togethers like trivia nights ordarts tournaments

A local bar that hosts events that solely advertise daily happy hour times andprices

A yoga studio that hosts daily group classes

A yoga studio that hosts events that solely advertise limited-time offers

A wine shop that hosts tasting events and sommelier courses

A wine shop that hosts events that solely advertise new inventoryor sales

Meet in real life

Connecting online is just not the same as connecting in real life. Meetup groups need to meet locally and in-person so that real-life communities can grow. Meetup should not be used only for hosting online meetings, conference calls, or webinars.

Have a host present at events

It can be a little intimidating to show up to an event where you don’t know anyone, so having a host at every event is important for making members feel comfortable and welcome. All Meetup events must have an in-person host present to help connect attendees, manage relationships with venues, and bring structure to the events. The host must, at a minimum, make members aware of the event location, and act as a point of contact during the event. If a business or an organization is sponsoring an event, the event description must identify a contact person who will be present at the event.

If Meetup receives reports that there is no one present in-person hosting a Meetup group’s events, we may remove the group at our sole discretion.

Be honest and transparent about your group’s intentions

Meetup organizers must always be honest and transparent with their members so that everyone knows what to expect at the group’s events. Group and event names and descriptions must accurately convey sufficient information that allows members to make informed decisions about their participation. This includes, at a minimum, being clear about:

The nature of the group's activities, interests, and intentions

The group’s membership requirements

Fees or dues

The group’s affiliation, if the group is associated with a business, organization, or any other third party

If Meetup receives reports that a group is not accurately disclosing any of this information, we may remove the group at our sole discretion.

Prohibited group and event practices on Meetup

Helping people find their crew is what Meetup is all abouthowever, there are a few types of communities that we cannot support on our platform due to safety, legal, or ethical reasons. If Meetup determines that your group or its events fall into any of the following categories, we may remove the group at our sole discretion.

Meetup does not support groups and events related to any of the following themes.

Violent, dangerous, or criminal behavior

Groups must not contain content or promote events that could promote or facilitate illegal or violent activity, such as:

Buying or selling firearms or drugs

Pyramid schemes

Acts of physical harm against other people

Animal abuse

Acts of vandalism

Groups must not contain content or promote events that could threaten public or personal safety, including:

Advocating for, inciting, or making aspirational statements or threats to commit violence against any group of people, individual person, or specific location

Weapons and explosive-making

Calls for violence in response to private or public events

Exposure of an individual’s personal information

Promotion or glorification of self-harm (for example, suicide, eating disorders or substance abuse)

Groups must not contain content or promote events that incite hate, violence, or harassment against individuals or groups of people based on personal attributes such as race, color, religion, descent, national or ethnic origin, sexual orientation, gender, gender identity, age, disability, or a medical or genetic condition.

Groups must not contain content or promote events that organize, promote, provide for, distribute services for, or recruit for terrorist organizations.

Targeted to individuals under 18

Meetup members and organizers must be at least 18 years old. Meetup groups and events must be only targeted to people over the age of 18.

Family groups are more than welcome on Meetup, but all children present at the event must be supervised and accompanied by an adult guardian.

Harmful misinformation

Groups must not contain content or promote events that contain medical misinformation, including:

Assurances of health cures or mental cures

Unrealistic health, diet, and weight loss claims

Claims that have been scientifically disproven and that may pose a public or personal health risk

Groups must not contain content or promote events that contain financial guarantees, including:

Assurances of financial gains

Promises of specific returns on investment

Misrepresentation or concealed intentions

Groups must not contain content or promote events that conceal or misrepresent the primary purpose of the group or its events, including:

A group created with the purpose of deliberately spreading false or deceptive information

A group created with the sole purpose of making a statement or sparking controversy

Pick-up artists or seduction techniques

Groups must not contain content or promote events that involve pick-up or seduction techniques, or wingman tactics.

Sexual exploitation

Groups must not contain content or promote events that promote or facilitate sex trafficking, prostitution, or any other type of sexual exploitation.

Pornography, nudity, or sexual content

Groups and events must not contain pornography or publicly shared nude or sexual photos.

If nudity or sexuality is part of a group’s identity or lifestyle, organizers must keep the group private in order to limit access to this content to members of that group. Meetup expects organizers to monitor this content.

Mature interests that are not honest and transparent

Mature interest groups must follow additional requirements. In the group description, organizers must clearly describe rules of participation and informed consent, be clear and explicit about activities that will occur, and outline safety considerations. Mature interest groups must always have their group visibility settings set to private.

Legal or medical services

Groups must not contain content or promote events that involve regulated services provided by licensed medical or legal professionals. Meetup does not validate professional credentials or licenses.

A doctor or nurse that offers a healthcare procedure

A lawyer that offers assistance filing for divorce

However, groups and events focused on group activities promoted by these professionals are allowed.

A therapist who organizes a mutual support group for people with anxiety

A health professional who organizes a weight loss support group

Deactivating an account is a permanent action and cannot be undone. If you decide to join Meetup in the future, you’ll need to create a new account.

To deactivate your account, you mustlog in to Meetup on a desktop browser.

Deactivate an account

Desktop instructions

Navigate to your Settings page.

Scroll down and select Deactivate your Meetup account.

If you’re an organizer with active groups, follow the instructions to step down as the organizer of your groups or close your groups.

Enter your Meetup password. (If you need to reset your password, make sure you enter the email address associated with your account. You can find that email address on your Settings page.)

Click Submit to confirm.

Deactivate an account created on Google or Facebook

If you created your Meetup account through Google or Facebook, you will need to create a Meetup password before you can deactivate your account. Once you’ve created a Meetup password, follow the instruction above.

Create a Meetup password

Navigate to the password reset page.

Enter the email address you use for Google or Facebook.

Click Submit and you will receive an email with instructions to create a Meetup password.

Data protection rights

For more information about data protection rights, please review our Privacy Policy.

If you want to know how to change your location, you can find your default location onyour settings page.

How to change your location

Desktop instructions

Navigate to the location section of your settings page.

Enter your country and city or ZIP Code.

Click Submit.

App instructions (Android & iOS)

From the Home tab, tap on your circular Profile button in the top right-hand corner.

Tap Edit Profile or the Pencil.

Tap on your current location.

Search for your new location or select it from the list.

Tap the Checkmark or Save.

Changing your hometown

You can change your hometown in the location section of your settings page.

Your hometown is visible on your profile in addition to your location as a way to let people know where you’re from if you’re traveling. Changing your hometown doesn’t affect your location or any recommendations for groups and events.

Changing your default search distance

You can change your default search distance in the interests section of your settings page.

Google Maps

Desktop web

Navigate to the interests section of your settings page.

In the “Add interests” section, adjust the search distance between 2 and 100 miles.

Adding a new city, ZIP Code, or postal code

If you’d like to change your city, ZIP Code, or postal code but don’t see it listed, submit a request to share the location information you'd like to be added.

Please include a URL with your location including:

Country

City name

ZIP Code or postal code (if applicable)

You can provide feedback about an event by sharing a rating then choosing from a list of follow-up responses.

Your ratings and responses are anonymously shared with the group’s organizer and the event host.

How to share event feedback

When you RSVP to an event, you will receive a prompt on Meetup inviting you to share feedback. Sharing feedback is optional and cannot be edited once it’s submitted.

Who can share feedback about an event?

Members who have RSVPed to an event can share feedback after the event has ended.

If you did not attend the event but RSVPed as attending, you can opt out from leaving feedback by selecting I didn’t go.

If you need customer service, you can contact Meetup support anytime by submitting a request through our Help Center form. Before you submit a request, we will suggest articles that may answer your question.

You’ll also find a request button calledHave questions? Get help at the bottom every Help Center article.

Contact Meetup Support

Desktop and mobile web

Sign in to the Help Center by selecting Sign in in the top right-hand corner.

ClickHave questions? Get helpon the bottom of any article.

iOS and Android app

From the Home tab, tap on your circular Profile button in the top right-hand corner.

Tap the Gear or Three dots button and then Help.

Tap Contact us and then New or the Pencil button.

Messages are a great way to get in touch with members and organizers. Just remember to keep each message personal and unique.

To send a message to another member:

Go to the profile of the member you’d like to contact.

Click the message iconnext to the member’s name.

Compose your message and hit Send.

If a member’smessagebutton is not clickable or missing, they may have privacy settings that prevent you from messaging them.

To receive message alerts instantly, ensure you have the latest versions of our mobile app.It is not currently possible to delete messages, but you can archive them.

If you can’t log in to Meetup, you can reset your password from any device.Learn more about resetting your password when you can’t access your email address.

To reset your password

Desktop and mobile web

From the Login page, select Forgot your password?

Enter the email address you use for your Meetup account.

Select Submit.

password reset page

Android and iOS app

From the Login screen, select Forgot your password?

Enter the email address you use for your Meetup account.

Tap Send.

You will receive an email confirming the request with instructions to reset your password.

I didn't receive a password reset email

When you request a new password, you should receive an email confirming the request within five to ten minutes of the request.Learn more about what to do if you don’t receive your password reset email.

Resetting a password for accounts created with Google or Facebook

If you registered your account through Google or Facebook, you won’t have a Meetup password and can sign in using the Google and Facebook buttons on the Login page. You can create a Meetup password if you can't access your Google or Facebook account.

To create a Meetup password

Desktop and mobile web

Navigate to the .

Enter the email address you use for Google or Facebook.

Click Submit.

You will receive an email confirming the request with instructions to reset your password.

Meetup Pro helps brands and businesses connect with real people in real life. Organize your own groups or sponsor other organizers and tap into our network of millions of members. Learn more about Meetup Pro.

$30 per group per month billed every six months or $35 per group per month billed month to month. Taxes may apply.

Meetup Pro is separate from standard Meetup subscriptions. If you've paid for a standard subscription before switching to Pro, you will receive a credit for your next subscription payment.

What you can do with a Pro subscription:

Organize or sponsor an unlimited number of groups

Send targeted communications to members using customizable lists

Track your group activity with network analytics

Get support from dedicated Pro community experts seven days a week

Use time-saving integrations like Mailchimp

Start a free trial

Start your Pro network with a 1-month free trial and create up to 20 groups.

A Pro subscription begins and is billed automatically at the end of the trial. Please cancel at least seven days before the end of your trial. If you’re already a Meetup organizer, your Pro subscription will apply to all of your current groups.

It’s currently only possible to view your Meetup group’s stats via your desktop web browser.

When you know more, you can do better. We give all Meetup organizers the ability to access stats about their groups, so they can monitor their success and build towards something even greater. With your stats, you can see how your Meetup grows, how active your members are, and which Meetups they’re most drawn to.

Here are the stats you can see for your Meetup group:

Member joins (your total new members)

Going (attendance records for your Meetups)

Total members in your Meetup group

Number of group members who have visited your Meetup group’s page within the last 30 days (i.e., active members)

To view these statistics:

From your Meetup group's homepage, select More

Select Stats from the menu

From there, you can choose to view your Meetup group data from the past week, the past three months, or the entire history of your Meetup.

By default, your Meetup group’s stats are only visible to the main organizer, co-organizers, and assistant organizers. If you want more people to know how well your Meetup group is doing, you can change the visibility to allow all your members to see, or you can go public to allow anyone to see.

To change who can view your stats, select your preference from the dropdown menu next to Who can see this?

Note: You can only edit your push notification settings through the Android or iOS app.

Push notifications are sent directly to your mobile device to help you stay up to the minute on the latest activity in your Meetup groups.

When you enable a push notification, you’ll no longer receive the email that corresponds to that notification.

If you prefer to continue receiving emails as usual, you can disable push notifications entirely.

If there are particular notifications for which you’d rather get an email, you can stop receiving that specific push notification.

To edit push notification settings:

Android app

From theHometab, tap your circularProfile icon in the upper right-hand corner.

Tap the ...three dots icon.

Select Manage notifications from the drop-down menu.

Tap Push Notifications.

To disable all notifications, toggle the top Slider on or off. Tap Turn Off to confirm.

Otherwise, use the Sliders below to select the notification types you'd like to receive.

Tap the Right arrow icon to go back when you're finished.

iOS app

From theHometab, tap your circularProfile icon in the upper right-hand corner.

Tap the Gear icon.

Select Manage notifications from the pop-up menu.

Tap Push Notifications.

To disable all notifications, toggle the "Get Push Notifications"Slideron or off. TapTurn Offto confirm.

Otherwise, use the Slidersbelow to select the notification types you'd like to receive.

Tap the Leftarrowicon to go back when you're finished.

The primary organizer of a Meetup group pays for their own organizer subscription. Every Meetup group must be led by a local organizer with an active subscription plan; groups without an active organizer will close after 14 days without a named organizer.

If you have an active organizer subscription but are not the primary organizer of a Meetup group, your subscription is not supporting any Meetup groups. You could use your subscription to start and organize your own Meetup, or if you want, you could simply cancel your subscription.

If you’re interested in becoming an organizer, check out the current pricing options in your area. Many organizers can also collect m ember dues and event fees from group members to help cover their costs.

You want to join a Meetup group or attend a Meetup event. But first, you need to create a free Meetup account. It’s the best way to tell your future communities a little bit about yourself, and it also helps us match you with the groups with which you’d be most interested in meeting up. Creating a Meetup account is quick and easy for anyone, and within a matter of minutes you’ll be introduced to a wide range of interesting events happening in your local area. Let’s do this. We’re excited that you’re going to meet up.

To create a Meetup account from your desktop or mobile web browser, visit www.meetup.com and click Sign up in the upper right-hand corner.

To create a Meetup account from your Android or iOS device, download the app, open it, and simply tap Sign up. It’s as easy to sign up as it is fun to meet up.

And by the way, when creating your account, you have the option to use your email address, or just connect through your Facebook or Google account.

Uninstalling and reinstalling the Meetup app often resolves common issues. It also ensures you have the latest, greatest, clean version of the app. Instructions to uninstall and reinstall are listed here.

Tap and hold the app icon until it jiggles

Tap the X in the upper-left corner of the app

Tap Delete to confirm

Restart your device

Open the App Store app, then tap Apps on the bottom

Tap the profile icon in the upper-right-hand corner, then tap Purchased

Switch to the “Not on this [device]” tab

Find Meetup, then tap the cloud icon to reinstall

When an organizer closes a group, the group's information will no longer appear on Meetup. This includes photos, discussions, and the list of members. We encourage you to let your members know if you intend to close your group to give everyone time to save any photos or reach out to other members.

We encourage organizers to nominate a new organizer from their groupso the community they’ve created can continue to flourish.

Toclose a Meetup group,youmust log in from a desktop or mobile browser.

Deleting a Meetup group

From your Meetup group's page, selectManage groupthenStep down as organizer.

De-select any members that are selected on the following page and clickSkip

Select a reason on the following page and clickNext, thenContinue.

Linked in the paragraph of text under "Are you sure?" select the textdelete the Meetup.

Confirm with theDelete this Meetupbutton on the following page.

SelectDone.

If your group’s organizer has enabled the group mailing list address, anyone can send a message and Meetup will notify all members who have email updates turned on. To start, check out Mailing list under the More tab on your group’s page.

If your fellow members aren’t receiving notification of your message, it’s likely for one of these reasons:

Is it your first time using the mailing list?

If so, check your inbox for an email asking you to confirm you wanted to send a message to the entire group. You’ll need to click the link in that email to confirm and send the message. If you don’t see the email in your main inbox, be sure to check other folders (like Spam).

Are you emailing from the right address?

Your message will only go through if you’re writing from an email address we recognize as belonging to a member of that group. We do this to prevent spam from reaching Meetup members’ inboxes. So, double-check that you’re using the email address associated with your Meetup account.

Does your email include an attachment that is too large?

Messages sent via the mailing list currently have a total size limit of 2MB. (This limit includes the message itself, plus any attachments.) If your attachment is close to 2MB, there’s a good chance the message won’t send.

Organizer subscriptions renew automatically. To prevent your subscription from automatically renewing, you’ll need to cancel your subscription from your subscription page.Your subscription will remain active until the end of your billing cycle.

Canceling your subscription

Desktop and mobile web instructions

Go to your Organizer Subscription page.

Click Cancel subscription.

On the next page, click Cancel my subscription.

Nominate a new organizer. If you don’t want to nominate anyone, click Deselect All.

Click Cancel subscription to confirm.

Android app instructions

Tap Profile.

Tap the three dots.

Select Account settings from the drop-down menu.

Scroll down and tap Organizer Subscription.

Tap Cancel Subscription, then confirm by clicking Yes.

iOS app instructions

If you started your subscription on the iOS app, you’ll need to log into the App Store to cancel auto-renewal. Click here to contact the iOS App Store.

From there:

You’ll be prompted to log in using your Apple ID.

Check your list of in-app subscriptions.

Select "Meetup."

On this page, you can manage your subscription settings for Meetup.

What happens to my groups when my subscription expires?

If you cancel your subscription, it will enter a two-week grace period at the end of your billing cycle. When that period ends, you'll be stepped down as the organizer of your groups.

Once your subscription expires, we’ll notify your group's leadership members of your departure and invite them to step up as the new organizer. After that, we’ll extend the invitation to all group members. Your group will stay active under its new organizer or, if no one volunteers, it will automatically close.You can also choose to close your group permanently.

You can manage your subscription from your Organizer Subscription page.

From your subscription page, you can:

View your current plan and your next renewal date

Change your subscription plan or billing cycle

See your past receipts in your payment history

Update your credit card information

Learn how to cancel your next renewal

Managing a subscription on an Android device

Tap your circular Profile icon from the "Home" tab.

Tap theThree dotbuttonand select Account settings.

Scroll down and tap Organizer subscription.

Apple App Store subscribers

If you started your subscription on the iOS app, you can manage your subscription through the App Store on your device.

If the organizer of a group steps down, they can nominate a member to take their place. If no one is nominated, any member of the group can step up and become the new organizer.

If you decide to become an organizer, you’ll need to start a subscription if you don’t have one already. You'll be able to start a subscription when yougo through the process of stepping up as an organizer. Every organizer needs their own organizer subscription. Subscriptions are not connected to individual groups, and can’t be transferred from one organizer to another.

Accepting a nomination

If you’ve been nominated as an organizer, you’ll receive a notification directing you to the group’s homepage.

To accept a nomination to step up:

Navigate to the group's homepage.

Under “Organizers” select Accept.

Follow the prompts to start your own organizer subscription plan.

Stepping up without a nomination

If an organizer steps down without nominating someone, members will be invited to step up as the new organizer.

To step up as a group's organizer:

Navigate to the group's homepage.

Under “Organizers” select Become the Organizer.

On the next page, select the red Become the organizer button.

If you’d like to grant Meetup Pro admin access to additional leaders in your network, please email your account representative. Note that granting any individual this level of access gives them visibility into network-wide data and allows them use of all admin, organizer permissioning, and messaging tools.

Search engines crawl and record billions of public web pages, including Meetup.com.

If you listyour full name or other information about you in your Meetup profile or on any public page on the Meetup site, search engines can see it.

If you find search engine results pointing to personal information onMeetup that you don't want to be publicly visible,edit the informationon the Meetup site.

To edit your personal information,visit your Account page.

Once you've edited or removed your information, it will no longer appear on the Meetup site.

However, this information may still appear in search results ascached versions of Meetup pages. Search engineswill update their memory of these pages the next time they crawl the Meetup site. When that happens, the search engine will replace their old copy of the page with personal info on it with the latest version which does not contain personal info.

We can't control exactly when Google or any other search engine will update their results, but it's usually within 30 days.

If you'd like more information about removing content from Google's search index, check here.

Your event is on the calendar and people are coming! How do you get them to actually showup?

Communication is key: Let your people know you’re excited to spend time withthem.

Build trust before youmeet

Post comments on the event's page. Ask questions: What brews are you looking forward to tasting? Has anyone hiked this trail before? Get the conversation going before you even see each other.

Send personal messages to new members and first-timers

Let new members know there’s an event coming up.

Tell first-timers you’ll be looking for them and make sure you’ll know how to find each other. If they know you’ll be there with the welcome wagon, they’ll be less likely to bail.

Get in touch with your attendees

Contact everyone that said they’re coming. Remind them you’re looking forward to debating the merits of the cold brew vs. iced coffee or that your new boots are ready to be broken in.

Balance your communications. Everyone has a full inboxif you’re communicating too much, your most important messages will get lost (or your members may choose to not receive them at all). Keep it to one or two messages before an event.

Make time for everyone at your event

If you get occupied running the show, ask your more outgoing members to help look out for newcomers.

If you have a leadership team, this is a great time for them to step up and help show your community’s values.

Celebrate every Meetup event, no matter who turnsup

Share photos afterward to celebrate the cool things you did or the new stuff you learned.

Ask for ideas for the next activity and have another event on the calendar for the newly-inspired to attend.

Note: It is currently only possible to remove and/or ban members from the desktop web version of Meetup.

Organizers (including co-organizers and assistant organizers) have the ability to remove or ban members from your groups. You decide which option is best for which members.

If you remove a member from your group, they can request to rejoin at any time.

If you ban a member, they are removed from your group and are prevented from sending a request to rejoin. Consider a ban if a member’s behavior is negatively affecting the experience of other group members, or otherwise in violation of our Community Guidelines or Terms of Service.

Whether a member is removed or banned, Meetup sends them a short message to let them know that they are no longer a member of your group.

Remove a member

From the Members page of your group, click the member you want to remove

Select the Admin Tools dropdown to the right of their name

Click Remove member

Optionally add a message to them (we encourage you to explain your actions in this step)

Meetup will also send the member an automatic notification that they were removed

Ban a member

From the Members page of your group, click the member you want to ban

Select the Admin Tools drop-down to the right of their name

Click Remove member

Check Ban from being able to re-join your group box at the bottom of the check box list

Click Remove member

To make sure members are a good fit for your group from the start, we give organizers tools to screen members and control who can join their groups. Organizers who decline a member’s request to join their group also have the ability to ban that member from there.

Keep track of banned members through the Banned Members tab in your Members List (this is only visible to the group’s leadership team). This is also where you can unban a member if you decide to change your mind in the future.

If you are unable to send a message it may be because you’ve sent too many messages in a row, your messages were too similar, or your messages have been marked as unwelcome by other members or our spam filters.

If your account has been disabled due to spam and you'd like to reactivate it, please submit a request here and select I can’t log in.

You may also be unable to message a member because their Message button is not clickable or missing. This may be due to messaging privacy settings that prevent you from messaging them and is not related to spam.

How do I prevent my messages from being marked as spam?

Best practices for messaging:

Don’t send messages too frequently: Avoid sending repeated messages to members both inside and outside of your groups.

Don’t send marketing-focused messages: Avoid sending promotional offers, deals, or solicitations.

Don’t copy and paste messages too often: Avoid sending exact copies of messages to large groups of members.

Keep your messages relevant: Try to keep the topic of your messages relevant to a group's interests when sending messages to members.

Be appropriate: Make sure your messages are appropriate for all members. You can reference our Usage and Content Policies for more information.

If you receive spam or an inappropriate message from a member or organizer, you can block them or report their content as spam. We review all spam reports and block accounts that are flagged repeatedly.

Note: It’s currently only possible to remove or ban a member from the Desktop Web version of Meetup.

Organizers, co-organizers, and assistant organizers can choose to remove or ban members from their groups. Removing and banning serve different purposes, and it's up to the Meetup group leadership to choose which one is appropriate.

If you remove a member from your Meetup group, they can still request to rejoin.

If you ban a member, they're removed from your group, and can never rejoin.

Whether a member is removed or banned, they’ll receive the same short message that informs them they’ve been removed from the Meetup group. Once a member has been removed, they cannot be reinstated. They’ll only be able to rejoin your Meetup group if they take that action on their end.

When or why to remove someone from your Meetup group is a tricky question, and it varies from member-to-member. If you're just removing no-shows, pending members, etc., removing them instead banning them from the group completely might be a better option for you.

Remove a member

- Click the member from the Members page of your Meetup group

- Click theAdmin Toolsdropdown to the right of their name

- ClickRemove member

- Add a message to them of your choice this will be sent along with an automatic notification that they were removed

Ban a member

- Click the member from the Members page of your Meetup group

- Click theAdmin Toolsdropdown to the right of their name

- ClickRemove member

- CheckBan from being able to re-join your groupat the bottom of the check box list

- ClickRemove member

You can also ban a member during the approval process, if your Meetup group membership is set to Approval Only. When you choose to Decline the member from joining, you can select the Ban Member option from there.

Once you ban a member from your Meetup group, you'll find their profile added to the Banned Members tab in your Members list. You can also Unban members from there too.

Note: Member dues and event fees can only be refunded via desktop web.

Meetup and WePay make it easy for organizers to refund members dues and event fees. Plus, they’ll always refund 100\% of your transaction fees when you need to return payment to a member.

If the transaction is under 60 days old:

Go to your Meetup group's homepage

Select Manage groupand choose Manage money

Scroll down to All transactions and find the payment you need to refund

Select the arrow to the right of the transaction

Select Yes, I'm sure to confirm the refund

If the transaction is over 60 days old, you will need to issue the refund from your WePay account:

From your Meetup’s Manage money page, click Go to WePay and log in to WePay

Click the name of the Meetup group associated with the payment you'd like to refund

Choose a specific transaction, or click View all transactions to search a specific date range

Click on the transaction you want to refund

In the Transaction Details that appear, click Issue Refund; you'll be directed to a confirmation page where you can Confirm Refund.

All refunds issued through Meetup and WePay will appear on your Meetup group'sManage money page.

If you’ve paid for member dues or event tickets, you can request a refund from your group organizer. Refunds are issued at the discretion of the organizer who collected the funds. Be sure to reach out to them with questions.

To request a refund from the group organizer:

Desktop Web

- Click on yourProfile iconin the upper right-hand corner

- SelectSettingsfrom the drop-down menu

- Open thePayments Madetab

- Locate the transaction in question and selectContact organizer for refund

- Enter the necessary information following the prompts

Mobile Web

- Click on yourProfile iconin the upper right-hand corner

- SelectSettingsand chooseAll Transactions

- Locate the transaction in question and tap the Arrow icon next to it

- TapContact organizer for refund

- Enter the necessary information following the prompts

Our Payment Resolution Center can be used to help facilitate a conversation if a dispute arises about any type of payment made on our platform, including cash payments. We hope that creating a space for members and organizers to communicate about these issues can help resolve them more quickly.

The Payment Resolution Center is currently not accessible from the Android and iOS apps.

Meetup can only issue a refund in certain situations, and only if a member has used our preferred payment processor, WePay, to make the payment in question. Disputes regarding payments made off of Meetup, in cash, or using a third-party payment processor cannot be mediated by Meetup.

For more information, please see our Payment Policies.

Next Steps

If your refund request is declined by an organizer, you have a few options:

If you paid using WePay, you can contact the Meetup Community Support team. When doing so, please provide the following information:

A link to the group in question

A link to the profile page of the organizer

Any relevant correspondence that took place via the Meetup platform

Any relevant correspondence that took place outside the Meetup platform

If you paid using PayPal, you need to reach out to PayPal's support team for assistance.

Please know that Meetup reserves the right to process refunds for member dues, ticketing, and other monetary transactions on the site, if the evidence provided clearly shows that expectations have not been met.

If you have questions about requesting or processing refunds of member dues, please contact us directly.

Your Meetup Pro Network is growingwe’re here to ensure you find *all* of your people.

Pro Dashboard

Host new events regularly

Keep a cadence of events on the calendarit makes it easier for potential members to join your group and get involved right away.

Even if your group has one clear directive or goal (e.g. coding), change things up sometimes by scheduling unique events. As the Pro admin, you can create a variety of event templates to help your local organizers quickly put together a new member mixer, a happy hourwhatever your community needs! Scheduling a laid-back event for socializing:

Makes your community more approachable for new members

Inspires more veteran members to share new event ideas

Keeps more events on the calendar

Foster collaboration

As a Meetup Pro Admin, you lead a large team of co-organizers. You chose these people for a reason, and they will all have something great to contribute to your goals. Encourage them to share new ideas and collaborate on projects together.

Share your group’s upcoming events with blogs or newsletters in your industry Bibblio Events gets the word out by sharing upcoming events with the tech newsletter Gary’s Guide.

Start your own community newsletter and encourage local organizers to contribute stories and learn from each other’s successful practices. We love the way Magento shares updates and events in their # MagentoMonday Community Digest.

Keep in touch

A perk of being a Meetup Pro customer is that your members can share their email address with you when they RSVP to any event in your network. Encourage members to share their email address so you can send customized emails, share photos, highlight upcoming events, and celebrate your accomplishments

You can access the emails via your Meetup Pro Dashboard (access the ‘Members’ tab and then click ‘Export’).

MailChimp users can also directly connect their Meetup Pro account to their MailChimp account. To sync your MailChimp account, visit the ‘Members’ tab of your and click on the ‘MailChimp’ button.

When you create an event, you can share it with your members right away, or wait to announce it later. Once published, your event will appear on your group calendar and homepage, but your members will not receive a notification until you announce the event.

Note:If your members report that they are not receiving event announcements, they may need to update their email settings or they can contact us directly.

Sending the announcement

After you publish your event, you'll be prompted to announce it to your members. To send an invitation immediately, select Announce it now. Your members will receive a notification on Meetup and via email.

You will receive a confirmation email that the event has been scheduled, rather than a copy of the event announcement.

Sending an announcement later

If you’ve selected Do it later, there is an Announce button on the event page. This reminder will remain at the top of your event homepage until seven days before the event is scheduled to take place.

If you don’t make your announcement within seven days of the event, the Announce button on the event will disappear. We’ll automatically send a reminder to your members six days and one day before the event.

Announcements on the app

When you publish your event on the iOS or Android app, the announcement goes out to your members immediately. There is no option to announce it later.

Automatic event reminders

Members of your group receive two notifications about an upcoming event, in addition to the initial announcement (if you made one).

Six days before an event, we’ll send a reminder to members who have RSVPed 'Yes.’ We’ll also send an invitation to members who haven’t RSVPed, encouraging them to do so.

One day before an event, we’ll send a reminder to members who have RSVPed 'Yes.'

Your Pro dashboard includes tools for managing groups in your Meetup Pro network, looking up and contact group members, and preparing templates for events hosted by groups in your network.

Analytics

Meetup Pro’s network analytics helps you track members, events, and RSVPs for the groups in your network. Learn more about analytics on your Pro dashboard.

Groups

Manage groups in your Pro network with this tool.

Need to look up a group in your network? The search filters can help you identify inactive groups, see how new groups are performing, and see how groups are performing in a particular country or region.

You can filter groups based on the following:

Location

Number of members

Number of past events

Number of upcoming events

Date of next event

Created date

Click Add group to create new groups or link existing groups to your network.

Click Edit groups to quickly update the basic settings for groups in your network, including descriptions and requirements for members joining the group.

Members

Use this tool to send targeted messages to members of your community based on membership status, behavior, or activity level.

Use search filters to find more specific cross-segments like “Members in New York who have attended more than 3 events.” To select individuals from a filtered list, check and uncheck the boxes beside the member’s name.

Find members by using the search filters:

Group role

Group name

Location

Join date

RSVP count

Last visit to a group in your network

Send a message

To send a message, tap New message in the top right corner. Fill out your message and tap Send. Meetup will notify members of your message by email, and members will be able to reply directly to the email address on file for your Meetup account.

Communication history

To view your communication history, tap the Sent Messages link at the top of the page. You can see the date, subject, and content of the messages you’ve sent using this tool.

Events

Keep track of events hosted in your network with this tool. Find events by using the following filters:

Group hosting the event

Location

Hosts

Date

Event status (upcoming or past)

RSVP count

To open or edit an event, click on the title of the event to view the full event homepage.

Templates

This tool enables you to create event templates, which make it easy for you and your group organizers to create new events. When group organizers schedule an event, they’ll be able to choose a template to automatically populate some settings in the scheduler form.

Creating a new template

In your Meetup Pro navigation bar, select Templates.

Then click New Template.

Fill out the template name, event title & description.

Click Create to save it.

Once you’ve done that, your local leaders will be able to select the template when they schedule events within their group. Only local leaders will see the template names. Members will see the event title and details, as if they were any other event.

Editing an existing template

To edit a template after you’ve created it, go back to the main ‘Templates’ page and select the template you’d like to edit. Make the changes, and tap ‘Continue’ to save your changes

Settings

Customize your Network Profile with this tool.

Your Network Profile is a publicly visible map and customizable web page to showcase a growing community on Meetup. Local organizers, members, and guests can see what's happening in their neighborhood and across the world.

Make sure to scroll down and select Save to publish any changes.

Writing a good group description is very important. It’s equally important to give your groups a consistent look and feel across your network.Meetup Pro allows you to create an appearance that is true to your organization on an individual group level as well as on the network level.

You can customize the description and social links of your Meetup Pro network by logging in to your Meetup Pro account ( www.meetup.com/pro ) and utilizing the Admin Tools. To use this tool, tap ‘Settings’ in the top navigation bar. Make changes, and tap ‘Save’ when you’re finished. You can see some examples of branded Meetup Pro networks here.

If you would like to set a cover photo for individual group homepages you can learn more about this here.

If you’re looking for a community to join, you can search either by Groups or Calendar. Searching by group is a great way to find a community of people that share your interests. If you’re looking specifically for an upcoming event that piques your interest, then searching by Calendar will show you specific events happening soon.

Desktop Web

- Head to the Meetup Find page

- Choose whether you’d like to search byGroupsorCalendarby clicking on your preference

- Enter a search term or browse by category by clicking in thesearch bar

- If you’d like to fine-tune your search click ‘Sort by Best match’ and select another option from the drop-down menu

Mobile Web

- Tap eitherGroupsorExplorein the top navigation bar

- Enter a search term or browse by category by tapping on the magnifying glass icon

- You can fine-tune your search by tapping the v Down arrowicon next toYour groups and suggestions

Android & iOS Apps

You can search for Meetup groups and events on the homepage with theMagnifying glass icon labeled "Explore."

Here are theprimary filters you can use to find upcoming events:

- Tap a suggested event card to see recommendations in your area

- TapAll upcomingorBrowse by category

Secondary filters allow you to search by:

-Keyword or category:Type keywords that interest you, or choose from one of our categories

-Date range:Check out this week’s or next week’s events, or search for something to do this weekend

-Time of day:Morning, Afternoon, Evening, and Night

-Limit distance:From 2 miles up to 100 miles away

-Your groups only or all groups

-Sort by:See your recommended events first or sort them by date

Meetup Pro is an engagement and insights solution for managing a network of Meetup groups. Whether you’re starting a network of groups locally or hundreds of groups around the world, Meetup Pro can connect you with your audience in real life. Learn more about Meetup Pro pricing and starting a free trial.

How is Meetup Pro different from Meetup?

Meetup Pro network administrators can organize a network with an unlimited number of groups on a single account. A standard Meetup organizer subscription allows organizers to start up to three groups. Pro network admins also have the ability to start their own groups or add existing Meetup groups to their network by sponsoring them.

Pro also gives network admins access to group and event data across their entire network and helps them communicate with members.

Group data and analytics

Find the trends that drive engagement to your brand. Track and visualize key network data like the growth of members and RSVPs.

Google Developer Group

Targeted communication tools

Get to know your members based ontheir event RSVPs and group activity and send tailored communications using customizable lists. Then, take advantage of the member email sharing option and Mailchimp integration to create professional email campaigns.

What does a Pro network look like?

See the potential of Meetup Pro from passionate organizers like Girl Develop It and global networks like the (GDG).

Waitlists are automatically enabled for events that have a set attendee limit and do not have a mandatory event fee. If an event with an attendee limit charges an offline event fee, a waitlist will be enabled.

If spots open up, members are automatically RSVPed to the event in the order that they joined the waitlist. Members will receive a notification if they are moved from the waitlist to ‘attending’.

If a member has RSVPed with guests, they will be skipped on the Waitlist until enough spots open up for both the member and their guests.

In order to avoid complications caused by automatically charging members' credit cards when they are moved from a waitlist to ‘attending’, it is not possible to set up a waitlist for events that are charging an event fee.

If a spot opens up for an event with a mandatory fee, organizers can let members know that a spot has become available by using the Email Members tool.

In order to enable a waitlist for an event, you’ll need to set an RSVP limit.

Desktop and mobile web

Create a new event or edit an existing event.

Scroll down to the "Optional Settings" section.

Using the "attendee limit" toggle, set your attendee limit.

Save your event by clicking Publish.

Android app

Tap on the upcoming event you’d like to set an RSVP limit for.

TapEdit event.

Move the slider to red next toLimit number of attendees.

Tap the attendee limit number and choose your desired number from the menu.

TapSaveto confirm your update.

iOS app

Tap on the upcoming event you’d like to set an RSVP limit for.

TapEdit Eventto open Mobile Web.

Follow the above Mobile Web instructions to set an attendee limit.

If you’re not receiving emails from Meetup, there are a few possible solutions. Please follow the instructions in the scenario that applies most to you.

I’m receiving push notifications to my phone, but not emails

When you enable push notifications, you will not receive the same notification by email. If you'd prefer an email instead of a push notification, you can update your push notification settings.

I did not receive a password reset or account confirmation email

You should receive a password reset email or account confirmation email within five to ten minutes. Emails from Meetup may get caught in spam or junk folders. If you find any emails from Meetup in your spam folder, mark them as safe. If you use Gmail, make sure you check the social tab in your inbox.

If you’re still not receiving the email after following these steps, please contact us and let us know which email you’re missing.

I’m not receiving some emails from my groups

If you’re not receiving a certain type of email update, like RSVP confirmations or event comments, check your email settings. Make sure that your email updates are on.

You’ll also see a checklist of group-specific notifications. Select which emails you want to receive from each group.

I’m not receiving any emails from Meetup

If a missing email is not in your spam or social folders, please contact us and let us know which email you’re missing.