-31
NPS
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Menzies Aviation
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About Menzies Aviation's Brand
"Menzies Aviation provides passenger, ramp, ground and cargo handling services in the United Kingdom."
Brand at a Glance
66%
Customer Loyalty
2.3/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Menzies Aviation NPS
Menzies Aviation's Net Promoter Score (NPS) is a -31 with 25% Promoters, 19% Passives, and 56% Detractors. Net Promoter Score tracks whether Menzies Aviation's customers would recommend using the product based on a scale of -100 to 100.
Menzies Aviation Overall NPS
| 25% | Promoters |
|---|---|
| 19% | Passives |
| 56% | Detractors |
Menzies Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -32 | Oct 2023 | -32 |
Dec 2023 -32 | Dec 2023 | -32 |
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -31 | Mar 2024 | -31 |
May 2024 -32 | May 2024 | -32 |
Jun 2024 -34 | Jun 2024 | -34 |
Jul 2024 -30 | Jul 2024 | -30 |
Oct 2024 -31 | Oct 2024 | -31 |
Nov 2024 -31 | Nov 2024 | -31 |
Dec 2024 -29 | Dec 2024 | -29 |
Oct 2025 -30 | Oct 2025 | -30 |
Jan 2026 -32 | Jan 2026 | -32 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Menzies Aviation NPS by Gender
Female customers rated Menzies Aviation's NPS 26 points higher than Male customers.
Male
-66
Menzies Aviation's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-40
Menzies Aviation's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Menzies Aviation NPS by Ethnicity
Menzies Aviation's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -80 | Caucasian | -80 |
Other -50 | Other | -50 |
Menzies Aviation NPS by Age
Menzies Aviation's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Menzies Aviation NPS by Usage
Menzies Aviation's NPS was rated the highest by customers who have used Menzies Aviation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Over 10 Years -100 | Over 10 Years | -100 |
Menzies Aviation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Menzies Aviation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Menzies Aviation Customer Loyalty Score by Gender
Female customers rated Menzies Aviation's Customer Loyalty score 9% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Menzies Aviation.
Male
55%
Yes
Female
64%
Yes
Menzies Aviation Customer Loyalty Score by Ethnicity
Menzies Aviation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Menzies Aviation.
28
out of 100
Caucasian
78
out of 100
Other
Menzies Aviation Customer Loyalty Score by Age
Menzies Aviation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Menzies Aviation.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 46% | 31-35 | 46% |
46-50 78% | 46-50 | 78% |
51-55 10% | 51-55 | 10% |
Menzies Aviation Customer Loyalty Score by Usage
Menzies Aviation's Customer Loyalty score was rated the highest by customers who have used Menzies Aviation's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Menzies Aviation Customer Loyalty Score by Industry
Menzies Aviation's Customer Loyalty score was rated 36% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Menzies Aviation Product Quality
2.3/5
Menzies Aviation has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Menzies Aviation's overall Product Quality score rated by its users and customers.
Menzies Aviation Product Information
Menzies Aviation’s product quality score is a 2.3 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Menzies Aviation's product the highest.
- Company Size
- 10,000+ Employees
Industry
Transportation and Warehousing
Quick Insights into Menzies Aviation Product Quality
Menzies Aviation's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers who have used Menzies Aviation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Menzies Aviation's Product Quality.
Ranked Menzies Aviation Product Quality the Highest
Ranked Menzies Aviation Product Quality the Lowest
Menzies Aviation Product Quality Score by Gender
Female customers rated Menzies Aviation's Product Quality score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Menzies Aviation.
Male
1.5/5
Female
2.1/5
Menzies Aviation Product Quality Score by Ethnicity
Menzies Aviation's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Menzies Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.9 | Other | 1.9 |
Menzies Aviation Product Quality Score by Age
Menzies Aviation's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Menzies Aviation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
Menzies Aviation Product Quality Score by Usage
Menzies Aviation's Product Quality score was rated the highest by customers who have used Menzies Aviation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Menzies Aviation Product Quality Score by Industry
Menzies Aviation's Product Quality score was rated 2.5 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Menzies Aviation Pricing
Menzies Aviation ROI & Value For Money
2.5/5
Menzies Aviation has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Menzies Aviation's overall ROI score rated by its users and customers.
Menzies Aviation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into Menzies Aviation ROI
Menzies Aviation's ROI score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers who have used Menzies Aviation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Menzies Aviation's ROI score.
Ranked Menzies Aviation ROI the Highest
Ranked Menzies Aviation ROI the Lowest
Menzies Aviation ROI Score by Gender
Female customers rated Menzies Aviation's ROI score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Menzies Aviation.
Male
1.5/5
Female
2.1/5
Menzies Aviation ROI Score by Ethnicity
Menzies Aviation's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Menzies Aviation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.7 | Other | 1.7 |
Menzies Aviation ROI Score by Age
Menzies Aviation's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Menzies Aviation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.6 | 51-55 | 1.6 |
Menzies Aviation ROI Score by Usage
Menzies Aviation's ROI score was rated the highest by customers who have used Menzies Aviation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Menzies Aviation ROI Score by Industry
Menzies Aviation's ROI score was rated 2.6 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Menzies Aviation Customer Satisfaction (CSAT)
Menzies Aviation Customer Satisfaction (CSAT) Score
38 / 100
Menzies Aviation has an overall Customer Satisfaction score of 38 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
12%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
14%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Menzies Aviation Customer Satisfaction
Menzies Aviation's Customer Satisfaction score was rated highest by Female customers, and rated lowest by customers who have used Menzies Aviation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Menzies Aviation's Customer Satisfaction.
Ranked Menzies Aviation Customer Satisfaction the Highest
Ranked Menzies Aviation Customer Satisfaction the Lowest
Menzies Aviation Customer Satisfaction Score by Gender
Female customers rated Menzies Aviation's Customer Satisfaction score 33 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Menzies Aviation.
17 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 58% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Menzies Aviation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Menzies Aviation's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Menzies Aviation.
20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
Menzies Aviation's Customer Satisfaction (CSAT) score was rated 29% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Menzies Aviation.
29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
57%
Menzies Aviation Customer Satisfaction Score by Age
Menzies Aviation's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Menzies Aviation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 40% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 33% |
Menzies Aviation Customer Satisfaction Score by Usage
Menzies Aviation's Customer Satisfaction score was rated the highest by customers who have used Menzies Aviation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Menzies Aviation Customer Satisfaction Score by Industry
Menzies Aviation's Customer Satisfaction score was rated 43 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Menzies Aviation Customer Satisfaction Score by Industry",
"text": "Menzies Aviation's Customer Satisfaction score was rated 43 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Menzies Aviation's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 43
}
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}Menzies Aviation Customer Service
2.3/5
Menzies Aviation has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Menzies Aviation's overall Customer Service score rated by its users and customers.
About Menzies Aviation's Customer Service
Address
Egg Harbor, WI
Website
http://www.menziesaviation.com/
Quick Insights into Menzies Aviation Customer Service
Menzies Aviation's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Menzies Aviation's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Menzies Aviation's Customer Service score.
Ranked Menzies Aviation Customer Service the Highest
Ranked Menzies Aviation Customer Service the Lowest
Menzies Aviation Customer Service Score by Gender
Female customers rated Menzies Aviation's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Menzies Aviation.
Male
1.5/5
Female
2/5
Menzies Aviation Customer Service Score by Ethnicity
Menzies Aviation's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Menzies Aviation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.7 | Other | 1.7 |
Menzies Aviation Customer Service Score by Age
Menzies Aviation's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Menzies Aviation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
Menzies Aviation Customer Service Score by Usage
Menzies Aviation's Customer Service score was rated the highest by customers who have used Menzies Aviation's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Menzies Aviation Customer Service Score by Industry
Menzies Aviation's Customer Service score was rated 2.4 stars by Aerospace and Aviation industry customers.
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Menzies Aviation as an Employer
2.5/5
Menzies Aviation has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Menzies Aviation scored a -31 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Menzies Aviation would recommend the brand to a friend. ENPS measures how likely Menzies Aviation employees would recommend working at Menzies Aviation to a friend.
Net Promoter Score
-31
NPS Score
| 25% | Promoters |
|---|---|
| 19% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 29% | Promoters |
|---|---|
| 18% | Passive |
| 53% | Detractors |
