-100
NPS
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Mercantila
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About Mercantila's Brand
Mercantila operates a chain of San Francisco-based specialty online retail shops.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mercantila NPS
Mercantila's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Mercantila's customers would recommend using the product based on a scale of -100 to 100.
Mercantila Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Mercantila NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mercantila Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Mercantila users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mercantila Product Quality
1.5/5
Mercantila has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercantila's overall Product Quality score rated by its users and customers.
Mercantila Product Information
Mercantila’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mercantila.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
SaaS
Mercantila Pricing
Mercantila ROI & Value For Money
1.5/5
Mercantila has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercantila's overall ROI score rated by its users and customers.
Mercantila Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mercantila Customer Service
1.5/5
Mercantila has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mercantila's overall Customer Service score rated by its users and customers.
About Mercantila's Customer Service
Address
665 Chestnut Street, 2nd Floor, San Francisco, CA
Website
http://www.mercantila.com
Phone Number
415-268-4700
Mercantila as an Employer
2.9/5
Mercantila has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Mercantila scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Mercantila would recommend the brand to a friend. ENPS measures how likely Mercantila employees would recommend working at Mercantila to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
