Merck Senior Customer Service Manager Salaries in Cleveland, OH | Comparably
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At Merck, known as MSD outside of the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world – and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. read more
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Merck Senior Customer Service Manager Salaries in Cleveland, OH

The average Merck Senior Customer Service Manager in Cleveland, OH earns an estimated $90,298 annually, which includes an estimated base salary of $79,139 with a $11,159 bonus. Merck's Senior Customer Service Manager compensation is $20,003 more than the US average for a Senior Customer Service Manager. Senior Customer Service Manager salaries at Merck in Cleveland, OH can range from $32,000 - $200,000.

In Cleveland, OH, The Customer Support Department at Merck earns $4,368 more on average than the Admin Department.

Last updated 9 months ago.

$15k
$32k
$49k
$65k
$130k
$200k
$258k
$90,298
Average Compensation
$79,139
avg. base
$11,159
avg. bonus

Senior Customer Service Manager Salaries at Merck

In Cleveland, OH, Senior Customer Service Managers earn $2,965 more than Customer Service Managers.

Customer Service Manager
$87k*
Technical Support
$66k*
CS Rep
$45k*
* estimated salary

Compensation at Merck by Department

In Cleveland, OH, The Customer Support Department averages $4,368 more than the Admin Department, and $6,054 less than the IT Department

IT
$78,622 Avg. total comp.
+$6k
Customer Support
$72,568 Avg. total comp.
Admin
$68,200 Avg. total comp.
-$4k

Senior Customer Service Manager Compensation by Gender (All Companies)

The average female Senior Customer Service Manager at companies similar size to Merck reported making $64,747, while the average male Senior Customer Service Manager at similar sized companies reported making $93,274.

Senior Customer Service Manager Compensation by Ethnicity (All Companies)

The average Hispanic or Latino Senior Customer Service Manager at companies similar size to Merck reported making $91,726, while the average Native American Senior Customer Service Manager at similar sized companies reported making $59,013.

How Senior Customer Service Managers at Merck Rate Their Compensation

The majority of Senior Customer Service Managers at Merck believe they're compensated fairly. 83% of Senior Customer Service Managers at Merck say they receive annual bonuses, and the vast majority (78%) are satisfied with their benefits. See more compensation ratings at Merck

Do you believe you're paid fairly?
69% Yes
69
Does your company give annual bonuses?
83% Yes
83
Are you satisfied with your Benefits?
78% Yes
78

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