14
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Meridian Capital Group
Marketing or Exec? Claim Your Free Account
About Meridian Capital Group's Brand
One of the leading and prolific commercial real estate finance and advisory firms.
Brand at a Glance
73%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Meridian Capital Group NPS
Meridian Capital Group's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Meridian Capital Group's customers would recommend using the product based on a scale of -100 to 100.
Meridian Capital Group Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Meridian Capital Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
Jul 2022 -33 | Jul 2022 | -33 |
Nov 2022 0 | Nov 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
May 2023 33 | May 2023 | 33 |
Dec 2023 15 | Dec 2023 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meridian Capital Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Meridian Capital Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meridian Capital Group Product Quality
3.6/5
Meridian Capital Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Meridian Capital Group's overall Product Quality score rated by its users and customers.
Meridian Capital Group Product Information
Meridian Capital Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
FinTech
Meridian Capital Group Pricing
Meridian Capital Group ROI & Value For Money
3.5/5
Meridian Capital Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Meridian Capital Group's overall ROI score rated by its users and customers.
Meridian Capital Group Customer Satisfaction (CSAT)
Meridian Capital Group Customer Satisfaction (CSAT) Score
83 / 100
Meridian Capital Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
83%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Meridian Capital Group Customer Service
3.6/5
Meridian Capital Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Meridian Capital Group's overall Customer Service score rated by its users and customers.
About Meridian Capital Group's Customer Service
Address
1 Battery Park Plaza, 26th Floor, New York City, NY
Website
http://www.meridiancapital.com
Phone Number
(212) 972-3600
Meridian Capital Group as an Employer
3.5/5
Meridian Capital Group has a 3.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Meridian Capital Group scored a 14 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Meridian Capital Group would recommend the brand to a friend. ENPS measures how likely Meridian Capital Group employees would recommend working at Meridian Capital Group to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
