0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Merz North America
Marketing or Exec? Claim Your Free Account
About Merz North America's Brand
Brand at a Glance
1.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Merz North America NPS
Merz North America's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Merz North America's customers would recommend using the product based on a scale of -100 to 100.
Merz North America Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Merz North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Aug 2024 50 | Aug 2024 | 50 |
Dec 2024 0 | Dec 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Merz North America Product Quality
1.5/5
Merz North America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merz North America's overall Product Quality score rated by its users and customers.
Merz North America Product Information
Merz North America’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.merzusa.com
- Company Size
- 501-1,000 Employees
Merz North America Pricing
Merz North America ROI & Value For Money
2.5/5
Merz North America has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merz North America's overall ROI score rated by its users and customers.
Merz North America Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Merz North America Customer Service
2.5/5
Merz North America has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Merz North America's overall Customer Service score rated by its users and customers.
About Merz North America's Customer Service
Address
Raleigh, NC
Website
https://www.merzusa.com
Merz North America as an Employer
4.3/5
Merz North America has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Merz North America scored a 0 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Merz North America would recommend the brand to a friend. ENPS measures how likely Merz North America employees would recommend working at Merz North America to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
