9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Michael Foods
Marketing or Exec? Claim Your Free Account
About Michael Foods' Brand
Michael Foods, Inc., based in Minnetonka, MN, is a multinational producer and distributor of food products to the foodservice, retail, and
Brand at a Glance
78%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Michael Foods NPS
Michael Foods's Net Promoter Score (NPS) is a 9 with 46% Promoters, 17% Passives, and 37% Detractors. Net Promoter Score tracks whether Michael Foods's customers would recommend using the product based on a scale of -100 to 100.
Michael Foods Overall NPS
| 46% | Promoters |
|---|---|
| 17% | Passives |
| 37% | Detractors |
Michael Foods NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 18 | Aug 2022 | 18 |
Nov 2022 16 | Nov 2022 | 16 |
Jan 2023 5 | Jan 2023 | 5 |
Feb 2023 8 | Feb 2023 | 8 |
May 2023 8 | May 2023 | 8 |
Mar 2024 8 | Mar 2024 | 8 |
Apr 2024 6 | Apr 2024 | 6 |
Oct 2024 0 | Oct 2024 | 0 |
Dec 2024 -1 | Dec 2024 | -1 |
Feb 2025 3 | Feb 2025 | 3 |
Mar 2025 6 | Mar 2025 | 6 |
Aug 2025 8 | Aug 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Michael Foods NPS by Gender
Michael Foods's NPS was rated 49 by Male customers on Comparably.
Male
49
Michael Foods's NPS was rated 49 by Male customers on Comparably.
62%
Promoters
25%
Passives
13%
Detractors
Female
N/A
Michael Foods's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Michael Foods NPS by Ethnicity
Michael Foods's NPS was rated 67 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 67 | Other | 67 |
Michael Foods NPS by Age
Michael Foods's NPS was rated 67 points by customers ages 26-30 on Comparably.
Michael Foods NPS by Usage
Michael Foods's NPS was rated 34 points by customers who have used Michael Foods's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
Michael Foods Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Michael Foods users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Michael Foods Customer Loyalty Score by Gender
Michael Foods's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Michael Foods.
Male
100%
Yes
Female
N/A
Yes
Michael Foods Customer Loyalty Score by Ethnicity
Michael Foods's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Michael Foods.
100
out of 100
Other
Michael Foods Customer Loyalty Score by Age
Michael Foods's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Michael Foods.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Michael Foods Customer Loyalty Score by Usage
Michael Foods's Customer Loyalty score was rated 100% by customers who have used Michael Foods's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Michael Foods Product Quality
3.6/5
Michael Foods has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Michael Foods' overall Product Quality score rated by its users and customers.
Michael Foods Product Information
Michael Foods’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://michaelfoods.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Michael Foods Product Quality
Michael Foods's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Michael Foods' Product Quality.
Ranked Michael Foods Product Quality the Highest
Michael Foods Product Quality Score by Gender
Michael Foods's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Michael Foods.
Male
4.6/5
Female
N/A
Michael Foods Product Quality Score by Ethnicity
Michael Foods's Product Quality score was rated 4.6 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Michael Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.6 | Other | 4.6 |
Michael Foods Product Quality Score by Age
Michael Foods's Product Quality score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Michael Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Michael Foods Product Quality Score by Usage
Michael Foods's Product Quality score was rated 4.3 stars by customers who have used Michael Foods's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Michael Foods Pricing
Michael Foods ROI & Value For Money
3.8/5
Michael Foods has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Michael Foods' overall ROI score rated by its users and customers.
Quick Insights into Michael Foods ROI
Michael Foods's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Michael Foods' ROI score.
Ranked Michael Foods ROI the Highest
Michael Foods ROI Score by Gender
Michael Foods's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Michael Foods.
Male
4.5/5
Female
N/A
Michael Foods ROI Score by Ethnicity
Michael Foods's ROI score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Michael Foods.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Michael Foods ROI Score by Age
Michael Foods's ROI score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Michael Foods.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Michael Foods ROI Score by Usage
Michael Foods's ROI score was rated 4.3 stars by customers who have used Michael Foods's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Michael Foods Customer Satisfaction (CSAT)
Michael Foods Customer Satisfaction (CSAT) Score
66 / 100
Michael Foods has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
39%
Satisfied
27%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
15%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Michael Foods Customer Satisfaction
Michael Foods's Customer Satisfaction score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Michael Foods' Customer Satisfaction.
Ranked Michael Foods Customer Satisfaction the Highest
Michael Foods Customer Satisfaction Score by Gender
Michael Foods's Customer Satisfaction score was rated 86 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Michael Foods.
86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 0% |
Michael Foods Customer Satisfaction Score by Ethnicity
CSAT according to Other
Michael Foods' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Michael Foods.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Michael Foods Customer Service
3.7/5
Michael Foods has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Michael Foods' overall Customer Service score rated by its users and customers.
About Michael Foods's Customer Service
Address
301 Carlson Parkway, Suite 400, Minnetonka, MN
Website
http://michaelfoods.com
Phone Number
952-258-4000
Quick Insights into Michael Foods Customer Service
Michael Foods's Customer Service score was rated highest by Other customers.
Sign Up to unlock insights into how customers have ranked Michael Foods' Customer Service score.
Ranked Michael Foods Customer Service the Highest
Michael Foods Customer Service Score by Gender
Michael Foods's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Michael Foods.
Male
4.1/5
Female
N/A
Michael Foods Customer Service Score by Ethnicity
Michael Foods's Customer Service score was rated 4.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Michael Foods.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 4.5 | Other | 4.5 |
Michael Foods Customer Service Score by Age
Michael Foods's Customer Service score was rated 4.3 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Michael Foods.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
Michael Foods Customer Service Score by Usage
Michael Foods's Customer Service score was rated 3.3 stars by customers who have used Michael Foods's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Michael Foods as an Employer
3.5/5
Michael Foods has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Michael Foods scored a 9 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Michael Foods would recommend the brand to a friend. ENPS measures how likely Michael Foods employees would recommend working at Michael Foods to a friend.
Net Promoter Score
9
NPS Score
| 46% | Promoters |
|---|---|
| 17% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 40% | Promoters |
|---|---|
| 13% | Passive |
| 47% | Detractors |
