16
NPS
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Michelin North America
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About Michelin North America's Brand
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Michelin North America NPS
Michelin North America's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Michelin North America's customers would recommend using the product based on a scale of -100 to 100.
Michelin North America Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Michelin North America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
May 2022 0 | May 2022 | 0 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2023 29 | Mar 2023 | 29 |
Apr 2023 22 | Apr 2023 | 22 |
Sep 2023 10 | Sep 2023 | 10 |
Nov 2024 18 | Nov 2024 | 18 |
Jan 2025 9 | Jan 2025 | 9 |
Dec 2025 14 | Dec 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Michelin North America Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Michelin North America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Michelin North America Product Quality
3.6/5
Michelin North America has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Michelin North America Product Information
Michelin North America’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.michelinman.com
- Company Size
- 10,000+ Employees
Michelin North America Pricing
Michelin North America ROI & Value For Money
3.7/5
Michelin North America has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Michelin North America Customer Satisfaction (CSAT)
Michelin North America Customer Satisfaction (CSAT) Score
43 / 100
Michelin North America has an overall Customer Satisfaction score of 43 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Michelin North America Customer Service
3.7/5
Michelin North America has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Michelin North America's Customer Service
Website
http://www.michelinman.com
Michelin North America as an Employer
4.1/5
Michelin North America has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Michelin North America scored a 16 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Michelin North America would recommend the brand to a friend. ENPS measures how likely Michelin North America employees would recommend working at Michelin North America to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 46% | Promoters |
|---|---|
| 26% | Passive |
| 28% | Detractors |
