100
NPS
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MidCap Financial
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About MidCap Financial's Brand
Founded in 2008, MidCap Financial is a Maryland-based commercial finance firm providing debt solutions to healthcare companies.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
MidCap Financial NPS
MidCap Financial's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MidCap Financial's customers would recommend using the product based on a scale of -100 to 100.
MidCap Financial Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MidCap Financial NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MidCap Financial Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MidCap Financial users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MidCap Financial Product Quality
3.4/5
MidCap Financial has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock MidCap Financial's overall Product Quality score rated by its users and customers.
MidCap Financial Product Information
MidCap Financial’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Banking
FinTech
MidCap Financial Pricing
MidCap Financial ROI & Value For Money
4.1/5
MidCap Financial has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock MidCap Financial's overall ROI score rated by its users and customers.
MidCap Financial Customer Satisfaction (CSAT)
MidCap Financial Customer Satisfaction (CSAT) Score
50 / 100
MidCap Financial has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MidCap Financial Customer Service
5/5
MidCap Financial has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock MidCap Financial's overall Customer Service score rated by its users and customers.
About MidCap Financial's Customer Service
Address
7255 Woodmont Avenue, Bethesda, MD 20814
Website
http://www.midcapfinancial.com
MidCap Financial as an Employer
4.4/5
MidCap Financial has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
MidCap Financial scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MidCap Financial would recommend the brand to a friend. ENPS measures how likely MidCap Financial employees would recommend working at MidCap Financial to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
