-100
NPS
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Brand Page
MidCountry Bank
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About MidCountry Bank's Brand
MidCountry Bank is a full-service bank providing high quality, diversified financial services & solutions to meet your banking needs.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
MidCountry Bank NPS
MidCountry Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MidCountry Bank's customers would recommend using the product based on a scale of -100 to 100.
MidCountry Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MidCountry Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MidCountry Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MidCountry Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MidCountry Bank Product Quality
2.5/5
MidCountry Bank has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MidCountry Bank's overall Product Quality score rated by its users and customers.
MidCountry Bank Product Information
MidCountry Bank’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
MidCountry Bank Pricing
MidCountry Bank ROI & Value For Money
2.5/5
MidCountry Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MidCountry Bank's overall ROI score rated by its users and customers.
MidCountry Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MidCountry Bank Customer Service
2.5/5
MidCountry Bank has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MidCountry Bank's overall Customer Service score rated by its users and customers.
About MidCountry Bank's Customer Service
Address
7825 Washington Ave S. , Minneapolis, MN 55439
Website
https://www.midcountrybank.com/
Phone Number
1-877-874-7376
MidCountry Bank as an Employer
2.2/5
MidCountry Bank has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MidCountry Bank scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of MidCountry Bank would recommend the brand to a friend. ENPS measures how likely MidCountry Bank employees would recommend working at MidCountry Bank to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
