0
NPS
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Brand Page
Midnight Oil
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About Midnight Oil's Brand
Midnight Oil is a dynamic marketing agency dedicated to creating meaningful connections through experiences that inspire.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Midnight Oil NPS
Midnight Oil's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Midnight Oil's customers would recommend using the product based on a scale of -100 to 100.
Midnight Oil Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Midnight Oil NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 0 | Sep 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Midnight Oil Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Midnight Oil users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Midnight Oil Product Quality
4/5
Midnight Oil has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Midnight Oil's overall Product Quality score rated by its users and customers.
Midnight Oil Product Information
Midnight Oil’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://moagency.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Midnight Oil Pricing
Midnight Oil ROI & Value For Money
4/5
Midnight Oil has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Midnight Oil's overall ROI score rated by its users and customers.
Midnight Oil Customer Satisfaction (CSAT)
Midnight Oil Customer Satisfaction (CSAT) Score
100 / 100
Midnight Oil has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Midnight Oil Customer Service
4.5/5
Midnight Oil has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Midnight Oil's overall Customer Service score rated by its users and customers.
About Midnight Oil's Customer Service
Address
3800 Vanowen Street, Burbank, CA 91505
Website
http://moagency.com/
Midnight Oil as an Employer
2.5/5
Midnight Oil has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Midnight Oil scored a 0 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Midnight Oil would recommend the brand to a friend. ENPS measures how likely Midnight Oil employees would recommend working at Midnight Oil to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
