-59
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Millennium Health
Marketing or Exec? Claim Your Free Account
About Millennium Health's Brand
Millennium Health is an accredited specialty laboratory with over a decade of experience in medication monitoring and drug testing services.
Brand at a Glance
54%
Customer Loyalty
2.6/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
Millennium Health NPS
Millennium Health's Net Promoter Score (NPS) is a -59 with 8% Promoters, 25% Passives, and 67% Detractors. Net Promoter Score tracks whether Millennium Health's customers would recommend using the product based on a scale of -100 to 100.
Millennium Health Overall NPS
| 8% | Promoters |
|---|---|
| 25% | Passives |
| 67% | Detractors |
Millennium Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Jul 2023 -67 | Jul 2023 | -67 |
Sep 2023 -57 | Sep 2023 | -57 |
Oct 2023 -63 | Oct 2023 | -63 |
May 2025 -55 | May 2025 | -55 |
Nov 2025 -50 | Nov 2025 | -50 |
Jan 2026 -54 | Jan 2026 | -54 |
Mar 2026 -58 | Mar 2026 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Millennium Health NPS by Gender
Millennium Health's NPS was rated -100 by Female customers on Comparably.
Female
-100
Millennium Health's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Millennium Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Millennium Health NPS by Ethnicity
Millennium Health's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Millennium Health Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Millennium Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Millennium Health Customer Loyalty Score by Gender
Millennium Health's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Millennium Health.
Female
70%
Yes
Male
N/A
Yes
Millennium Health Customer Loyalty Score by Ethnicity
Millennium Health's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Millennium Health.
40
out of 100
Caucasian
Millennium Health Product Quality
2.6/5
Millennium Health has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Millennium Health's overall Product Quality score rated by its users and customers.
Millennium Health Product Information
Millennium Health’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Millennium Health Product Quality
Millennium Health's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Millennium Health's Product Quality.
Ranked Millennium Health Product Quality the Highest
Millennium Health Product Quality Score by Gender
Millennium Health's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Millennium Health.
Female
1.5/5
Male
N/A
Millennium Health Product Quality Score by Ethnicity
Millennium Health's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Millennium Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Millennium Health Pricing
Millennium Health ROI & Value For Money
2.4/5
Millennium Health has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Millennium Health's overall ROI score rated by its users and customers.
Quick Insights into Millennium Health ROI
Millennium Health's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Millennium Health's ROI score.
Ranked Millennium Health ROI the Highest
Millennium Health ROI Score by Gender
Millennium Health's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Millennium Health.
Female
1.5/5
Male
N/A
Millennium Health ROI Score by Ethnicity
Millennium Health's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Millennium Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Millennium Health Customer Satisfaction (CSAT)
Millennium Health Customer Satisfaction (CSAT) Score
44 / 100
Millennium Health has an overall Customer Satisfaction score of 44 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Millennium Health Customer Satisfaction
Millennium Health's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Millennium Health's Customer Satisfaction.
Ranked Millennium Health Customer Satisfaction the Highest
Millennium Health Customer Satisfaction Score by Gender
Millennium Health's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Millennium Health.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Millennium Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Millennium Health's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Millennium Health.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Millennium Health Customer Service
2.2/5
Millennium Health has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Millennium Health's overall Customer Service score rated by its users and customers.
About Millennium Health's Customer Service
Address
Reston, VA 92127
Website
http://www.millenniumhealthcom.com/
Phone Number
877-451-3534
Quick Insights into Millennium Health Customer Service
Millennium Health's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Millennium Health's Customer Service score.
Ranked Millennium Health Customer Service the Highest
Millennium Health Customer Service Score by Gender
Millennium Health's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Millennium Health.
Female
1.5/5
Male
N/A
Millennium Health Customer Service Score by Ethnicity
Millennium Health's Customer Service score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Millennium Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Millennium Health as an Employer
3.5/5
Millennium Health has a 3.5/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Millennium Health scored a -59 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Millennium Health would recommend the brand to a friend. ENPS measures how likely Millennium Health employees would recommend working at Millennium Health to a friend.
Net Promoter Score
-59
NPS Score
| 8% | Promoters |
|---|---|
| 25% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
