0
NPS
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MiN NEW YORK
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About MiN NEW YORK's Brand
Min New York is a one of the leading global elite & professional beauty industry that was established since 1999.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.5/5
Customer Service
MiN NEW YORK NPS
MiN NEW YORK's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether MiN NEW YORK's customers would recommend using the product based on a scale of -100 to 100.
MiN NEW YORK Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
MiN NEW YORK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Dec 2021 0 | Dec 2021 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MiN NEW YORK Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of MiN NEW YORK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MiN NEW YORK Product Quality
1.5/5
MiN NEW YORK has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MiN NEW YORK's overall Product Quality score rated by its users and customers.
MiN NEW YORK Product Information
MiN NEW YORK’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://us.min.com/
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Consumer Services
Hardware and Devices
Travel
MiN NEW YORK Pricing
MiN NEW YORK ROI & Value For Money
1.5/5
MiN NEW YORK has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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MiN NEW YORK Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MiN NEW YORK Customer Service
2.5/5
MiN NEW YORK has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About MiN NEW YORK's Customer Service
Address
117 Crosby Street, New York City, NY
Website
https://us.min.com/
MiN NEW YORK as an Employer
3.0/5
MiN NEW YORK has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
MiN NEW YORK scored a 0 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of MiN NEW YORK would recommend the brand to a friend. ENPS measures how likely MiN NEW YORK employees would recommend working at MiN NEW YORK to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
