40
NPS
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Brand Page
MindSumo
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About MindSumo's Brand
MindSumo is a marketplace connecting businesses and college students.
Brand at a Glance
91%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
MindSumo NPS
MindSumo's Net Promoter Score (NPS) is a 40 with 70% Promoters, 0% Passives, and 30% Detractors. Net Promoter Score tracks whether MindSumo's customers would recommend using the product based on a scale of -100 to 100.
MindSumo Overall NPS
| 70% | Promoters |
|---|---|
| 0% | Passives |
| 30% | Detractors |
MindSumo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 -33 | Jan 2022 | -33 |
May 2022 0 | May 2022 | 0 |
Jun 2022 0 | Jun 2022 | 0 |
Nov 2022 15 | Nov 2022 | 15 |
Dec 2022 33 | Dec 2022 | 33 |
Jun 2023 40 | Jun 2023 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MindSumo Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of MindSumo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MindSumo Product Quality
3.7/5
MindSumo has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock MindSumo's overall Product Quality score rated by its users and customers.
MindSumo Product Information
MindSumo’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mindsumo.com
- Company Size
- 11-50 Employees
Industry
Tech
Education
Marketplaces
SaaS
MindSumo Pricing
MindSumo ROI & Value For Money
3.4/5
MindSumo has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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MindSumo Customer Satisfaction (CSAT)
MindSumo Customer Satisfaction (CSAT) Score
62 / 100
MindSumo has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MindSumo Customer Service
3.5/5
MindSumo has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About MindSumo's Customer Service
Address
539 Bryant St, San Francisco, CA
Website
http://www.mindsumo.com
MindSumo as an Employer
4.3/5
MindSumo has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
MindSumo scored a 40 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of MindSumo would recommend the brand to a friend. ENPS measures how likely MindSumo employees would recommend working at MindSumo to a friend.
Net Promoter Score
40
NPS Score
| 70% | Promoters |
|---|---|
| 0% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
