50
NPS
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Brand Page
Mine
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About Mine's Brand
MINE working to make visible standards to increase diversity.
Brand at a Glance
100%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Mine NPS
Mine's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Mine's customers would recommend using the product based on a scale of -100 to 100.
Mine Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Mine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Nov 2023 33 | Nov 2023 | 33 |
Apr 2024 50 | Apr 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mine Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mine Product Quality
3.8/5
Mine has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Mine's overall Product Quality score rated by its users and customers.
Mine Product Information
Mine’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://mine.se/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Mine Pricing
Mine ROI & Value For Money
4.2/5
Mine has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mine's overall ROI score rated by its users and customers.
Mine Customer Satisfaction (CSAT)
Mine Customer Satisfaction (CSAT) Score
66 / 100
Mine has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mine Customer Service
4.5/5
Mine has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Mine's overall Customer Service score rated by its users and customers.
About Mine's Customer Service
Address
New York City, NY
Website
http://mine.se/
Mine as an Employer
4.7/5
Mine has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mine scored a 50 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Mine would recommend the brand to a friend. ENPS measures how likely Mine employees would recommend working at Mine to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
