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NPS
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Mission Healthcare
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About Mission Healthcare's Brand
Home Health and Hospice
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Mission Healthcare NPS
Mission Healthcare's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Mission Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Mission Healthcare Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Mission Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Jan 2024 100 | Jan 2024 | 100 |
Oct 2024 33 | Oct 2024 | 33 |
Jun 2025 0 | Jun 2025 | 0 |
Dec 2025 -20 | Dec 2025 | -20 |
Jan 2026 0 | Jan 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mission Healthcare Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Mission Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mission Healthcare Product Quality
3.4/5
Mission Healthcare has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Mission Healthcare's overall Product Quality score rated by its users and customers.
Mission Healthcare Product Information
Mission Healthcare’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://homewithmission.com/
- Company Size
- 201-500 Employees
Mission Healthcare Pricing
Mission Healthcare ROI & Value For Money
3.9/5
Mission Healthcare has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Mission Healthcare's overall ROI score rated by its users and customers.
Mission Healthcare Customer Satisfaction (CSAT)
Mission Healthcare Customer Satisfaction (CSAT) Score
40 / 100
Mission Healthcare has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mission Healthcare Customer Service
3.7/5
Mission Healthcare has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Mission Healthcare's Customer Service
Address
2385 Northside Dr, 200, San Diego, CA 92108
Website
http://homewithmission.com/
Phone Number
888.871.0766
Mission Healthcare's Social Links
Mission Healthcare as an Employer
4.3/5
Mission Healthcare has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Mission Healthcare scored a 0 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Mission Healthcare would recommend the brand to a friend. ENPS measures how likely Mission Healthcare employees would recommend working at Mission Healthcare to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
