-100
NPS
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Brand Page
MK Capital
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About MK Capital's Brand
MK Capital is a $250 million venture capital fund with headquarters in Chicago and offices in Los Angeles and Ann Arbor.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
MK Capital NPS
MK Capital's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether MK Capital's customers would recommend using the product based on a scale of -100 to 100.
MK Capital Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
MK Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MK Capital Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of MK Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
MK Capital Product Quality
1.5/5
MK Capital has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MK Capital's overall Product Quality score rated by its users and customers.
MK Capital Product Information
MK Capital’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mkcapital.com
- Company Size
- 51-200 Employees
Industry
Tech
Banking
FinTech
MK Capital Pricing
MK Capital ROI & Value For Money
2.5/5
MK Capital has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock MK Capital's overall ROI score rated by its users and customers.
MK Capital Customer Service
2/5
MK Capital has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock MK Capital's overall Customer Service score rated by its users and customers.
About MK Capital's Customer Service
Address
1033 Skokie Blvd, Suite 430, Northbrook, IL 60062
Website
http://www.mkcapital.com
MK Capital as an Employer
4.4/5
MK Capital has a 4.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
MK Capital scored a -100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of MK Capital would recommend the brand to a friend. ENPS measures how likely MK Capital employees would recommend working at MK Capital to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
