13
NPS
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ModSquad
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About ModSquad's Brand
Brand at a Glance
66%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.4/5
Customer Service
ModSquad NPS
ModSquad's Net Promoter Score (NPS) is a 13 with 44% Promoters, 25% Passives, and 31% Detractors. Net Promoter Score tracks whether ModSquad's customers would recommend using the product based on a scale of -100 to 100.
ModSquad Overall NPS
| 44% | Promoters |
|---|---|
| 25% | Passives |
| 31% | Detractors |
ModSquad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Oct 2020 50 | Oct 2020 | 50 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 -17 | Aug 2021 | -17 |
Mar 2022 -1 | Mar 2022 | -1 |
May 2022 22 | May 2022 | 22 |
Oct 2022 20 | Oct 2022 | 20 |
Dec 2022 7 | Dec 2022 | 7 |
Jul 2023 13 | Jul 2023 | 13 |
Mar 2024 7 | Mar 2024 | 7 |
Oct 2024 12 | Oct 2024 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ModSquad Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of ModSquad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ModSquad Product Quality
3.2/5
ModSquad has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ModSquad's overall Product Quality score rated by its users and customers.
ModSquad Product Information
ModSquad’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.modsquad.com
- Company Size
- 501-1,000 Employees
ModSquad Pricing
ModSquad ROI & Value For Money
2.9/5
ModSquad has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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ModSquad Customer Satisfaction (CSAT)
ModSquad Customer Satisfaction (CSAT) Score
70 / 100
ModSquad has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ModSquad Customer Service
3.4/5
ModSquad has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About ModSquad's Customer Service
Website
https://www.modsquad.com
ModSquad as an Employer
2.3/5
ModSquad has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ModSquad scored a 13 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of ModSquad would recommend the brand to a friend. ENPS measures how likely ModSquad employees would recommend working at ModSquad to a friend.
Net Promoter Score
13
NPS Score
| 44% | Promoters |
|---|---|
| 25% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 25% | Promoters |
|---|---|
| 7% | Passive |
| 68% | Detractors |
