100
NPS
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Molekule Consulting
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About Molekule Consulting's Brand
Molekule Consulting offers primary competitive insights and intelligence for the biopharmaceutical and life sciences industries.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3.5/5
Pricing
4/5
Customer Service
Molekule Consulting NPS
Molekule Consulting's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Molekule Consulting's customers would recommend using the product based on a scale of -100 to 100.
Molekule Consulting Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Molekule Consulting NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Molekule Consulting Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Molekule Consulting users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Molekule Consulting Product Quality
5/5
Molekule Consulting has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Molekule Consulting Product Information
Molekule Consulting’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Biotech and Pharmaceuticals
Molekule Consulting Pricing
Molekule Consulting ROI & Value For Money
3.5/5
Molekule Consulting has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Molekule Consulting Customer Satisfaction (CSAT)
Molekule Consulting Customer Satisfaction (CSAT) Score
100 / 100
Molekule Consulting has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Molekule Consulting Customer Service
4/5
Molekule Consulting has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Molekule Consulting's Customer Service
Address
1395 Brickell Avenue Suite 800, Miami, FL 33131
Website
https://www.molekuleconsulting.com/
Phone Number
7866002410
Molekule Consulting as an Employer
4.3/5
Molekule Consulting has a 4.3/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Molekule Consulting
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Molekule Consulting scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Molekule Consulting would recommend the brand to a friend. ENPS measures how likely Molekule Consulting employees would recommend working at Molekule Consulting to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
