67
NPS
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Brand Page
Monroe Community College
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About Monroe Community College's Brand
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Monroe Community College NPS
Monroe Community College's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether Monroe Community College's customers would recommend using the product based on a scale of -100 to 100.
Monroe Community College Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
Monroe Community College NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Mar 2024 66 | Mar 2024 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monroe Community College Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Monroe Community College users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monroe Community College Product Quality
4.1/5
Monroe Community College has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Monroe Community College's overall Product Quality score rated by its users and customers.
Monroe Community College Product Information
Monroe Community College’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.monroecc.edu
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Higher Education
Monroe Community College Pricing
Monroe Community College ROI & Value For Money
4.1/5
Monroe Community College has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Monroe Community College's overall ROI score rated by its users and customers.
Monroe Community College Customer Satisfaction (CSAT)
Monroe Community College Customer Satisfaction (CSAT) Score
100 / 100
Monroe Community College has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Monroe Community College Customer Service
4.1/5
Monroe Community College has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Monroe Community College's overall Customer Service score rated by its users and customers.
About Monroe Community College's Customer Service
Address
1000 E Henrietta Rd, Rochester, NY 14623
Website
https://www.monroecc.edu
Phone Number
(585) 292-2000
Monroe Community College as an Employer
2.8/5
Monroe Community College has a 2.8/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Monroe Community College
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Monroe Community College scored a 67 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Monroe Community College would recommend the brand to a friend. ENPS measures how likely Monroe Community College employees would recommend working at Monroe Community College to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
