-100
NPS
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Monster Cable Products, Inc.
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About Monster Cable Products, Inc. Brand
Monster offers advanced solutions for musicians, stereo, video, computing, mobile, gaming, and high performance power products.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Monster Cable Products, Inc. NPS
Monster Cable Products, Inc.'s Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Monster Cable Products, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Monster Cable Products, Inc. Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Monster Cable Products, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
May 2024 -100 | May 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Monster Cable Products, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Monster Cable Products, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Monster Cable Products, Inc. Product Quality
2.5/5
Monster Cable Products, Inc. has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Monster Cable Products, Inc. overall Product Quality score rated by its users and customers.
Monster Cable Products, Inc. Product Information
Monster Cable Products, Inc.’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
Sports & Entertainment
Manufacturing
Monster Cable Products, Inc. Pricing
Monster Cable Products, Inc. ROI & Value For Money
1.5/5
Monster Cable Products, Inc. has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Monster Cable Products, Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Monster Cable Products, Inc. Customer Service
1.5/5
Monster Cable Products, Inc. has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Monster Cable Products, Inc.'s Customer Service
Address
455 Valley Drive, Brisbane, CA 94005
Website
http://www.monsterproducts.com
Phone Number
1(877) 800-8989
Monster Cable Products, Inc. as an Employer
2.2/5
Monster Cable Products, Inc. has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Monster Cable Products, Inc.
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Monster Cable Products, Inc. scored a -100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Monster Cable Products, Inc. would recommend the brand to a friend. ENPS measures how likely Monster Cable Products, Inc. employees would recommend working at Monster Cable Products, Inc. to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
