72
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
montefiore
Marketing or Exec? Claim Your Free Account
About montefiore's Brand
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
montefiore NPS
montefiore's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether montefiore's customers would recommend using the product based on a scale of -100 to 100.
montefiore Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
montefiore NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
Nov 2024 100 | Nov 2024 | 100 |
Apr 2025 67 | Apr 2025 | 67 |
Dec 2025 71 | Dec 2025 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
montefiore Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of montefiore users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
montefiore Product Quality
3.5/5
montefiore has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock montefiore's overall Product Quality score rated by its users and customers.
montefiore Product Information
montefiore’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.montefiore.org
- Company Size
- 10,000+ Employees
montefiore Pricing
montefiore ROI & Value For Money
4.1/5
montefiore has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock montefiore's overall ROI score rated by its users and customers.
montefiore Customer Satisfaction (CSAT)
montefiore Customer Satisfaction (CSAT) Score
60 / 100
montefiore has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
montefiore Customer Service
4.1/5
montefiore has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock montefiore's overall Customer Service score rated by its users and customers.
About montefiore's Customer Service
Website
http://www.montefiore.org
montefiore as an Employer
3.9/5
montefiore has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
montefiore scored a 72 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of montefiore would recommend the brand to a friend. ENPS measures how likely montefiore employees would recommend working at montefiore to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 45% | Promoters |
|---|---|
| 28% | Passive |
| 27% | Detractors |
