100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Montran
Marketing or Exec? Claim Your Free Account
About Montran's Brand
World Leader in Payment System and Central Securities Depository Solutions
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Montran NPS
Montran's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Montran's customers would recommend using the product based on a scale of -100 to 100.
Montran Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Montran NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Montran Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Montran users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Montran Product Quality
4.1/5
Montran has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Montran's overall Product Quality score rated by its users and customers.
Montran Product Information
Montran’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.montran.com
- Company Size
- 201-500 Employees
Montran Pricing
Montran ROI & Value For Money
4/5
Montran has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Montran's overall ROI score rated by its users and customers.
Montran Customer Satisfaction (CSAT)
Montran Customer Satisfaction (CSAT) Score
100 / 100
Montran has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Montran Customer Service
4/5
Montran has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Montran's overall Customer Service score rated by its users and customers.
About Montran's Customer Service
Address
60 East 42nd Street Suite 464, New York City, NY 10165
Website
http://www.montran.com
Phone Number
2128892694
Montran as an Employer
4.2/5
Montran has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Montran scored a 100 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Montran would recommend the brand to a friend. ENPS measures how likely Montran employees would recommend working at Montran to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
