-46
NPS
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Mortgage Connect, LP
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About Mortgage Connect, LP's Brand
Brand at a Glance
39%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.4/5
Customer Service
Mortgage Connect, LP NPS
Mortgage Connect, LP's Net Promoter Score (NPS) is a -46 with 27% Promoters, 0% Passives, and 73% Detractors. Net Promoter Score tracks whether Mortgage Connect, LP's customers would recommend using the product based on a scale of -100 to 100.
Mortgage Connect, LP Overall NPS
| 27% | Promoters |
|---|---|
| 0% | Passives |
| 73% | Detractors |
Mortgage Connect, LP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -33 | Mar 2021 | -33 |
Jul 2021 0 | Jul 2021 | 0 |
Aug 2021 20 | Aug 2021 | 20 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 -15 | Mar 2022 | -15 |
Apr 2022 -25 | Apr 2022 | -25 |
Apr 2023 -33 | Apr 2023 | -33 |
Aug 2023 -40 | Aug 2023 | -40 |
Mar 2024 -45 | Mar 2024 | -45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mortgage Connect, LP NPS by Gender
Mortgage Connect, LP's NPS was rated -34 by Male customers on Comparably.
Male
-34
Mortgage Connect, LP's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Mortgage Connect, LP's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Mortgage Connect, LP NPS by Ethnicity
Mortgage Connect, LP's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Mortgage Connect, LP NPS by Usage
Mortgage Connect, LP's NPS was rated 34 points by customers who have used Mortgage Connect, LP's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Mortgage Connect, LP Customer Loyalty
39%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
39% of Mortgage Connect, LP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mortgage Connect, LP Customer Loyalty Score by Gender
Mortgage Connect, LP's Customer Loyalty score was rated 10 by Male customers on Comparably.
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Male
10%
Yes
Female
N/A
Yes
Mortgage Connect, LP Customer Loyalty Score by Ethnicity
Mortgage Connect, LP's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mortgage Connect, LP.
40
out of 100
Caucasian
Mortgage Connect, LP Customer Loyalty Score by Usage
Mortgage Connect, LP's Customer Loyalty score was rated 40% by customers who have used Mortgage Connect, LP's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Mortgage Connect, LP Product Quality
2.4/5
Mortgage Connect, LP has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Mortgage Connect, LP Product Information
Mortgage Connect, LP’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Real Estate
Tech
Quick Insights into Mortgage Connect, LP Product Quality
Mortgage Connect, LP's Product Quality score was rated highest by Caucasian customers.
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Ranked Mortgage Connect, LP Product Quality the Highest
Mortgage Connect, LP Product Quality Score by Gender
Mortgage Connect, LP's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Mortgage Connect, LP Product Quality Score by Ethnicity
Mortgage Connect, LP's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mortgage Connect, LP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Mortgage Connect, LP Product Quality Score by Usage
Mortgage Connect, LP's Product Quality score was rated 3.1 stars by customers who have used Mortgage Connect, LP's products/services for Less than 1 Year.
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Mortgage Connect, LP Pricing
Mortgage Connect, LP ROI & Value For Money
2.1/5
Mortgage Connect, LP has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Mortgage Connect, LP ROI
Mortgage Connect, LP's ROI score was rated highest by Caucasian customers.
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Ranked Mortgage Connect, LP ROI the Highest
Mortgage Connect, LP ROI Score by Gender
Mortgage Connect, LP's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Mortgage Connect, LP.
Male
1.6/5
Female
N/A
Mortgage Connect, LP ROI Score by Ethnicity
Mortgage Connect, LP's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mortgage Connect, LP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Mortgage Connect, LP ROI Score by Usage
Mortgage Connect, LP's ROI score was rated 3.1 stars by customers who have used Mortgage Connect, LP's products/services for Less than 1 Year.
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Mortgage Connect, LP Customer Satisfaction (CSAT)
Mortgage Connect, LP Customer Satisfaction (CSAT) Score
29 / 100
Mortgage Connect, LP has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
57%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mortgage Connect, LP Customer Satisfaction
Mortgage Connect, LP's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Mortgage Connect, LP Customer Satisfaction the Highest
Mortgage Connect, LP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mortgage Connect, LP's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Mortgage Connect, LP.
67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Mortgage Connect, LP Customer Service
2.4/5
Mortgage Connect, LP has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Mortgage Connect, LP's Customer Service
Website
https://www2.mortgageconnectlp.com/
Quick Insights into Mortgage Connect, LP Customer Service
Mortgage Connect, LP's Customer Service score was rated highest by Caucasian customers.
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Ranked Mortgage Connect, LP Customer Service the Highest
Mortgage Connect, LP Customer Service Score by Gender
Mortgage Connect, LP's Customer Service score was rated 1.8 by Male customers on Comparably.
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Male
1.8/5
Female
N/A
Mortgage Connect, LP Customer Service Score by Ethnicity
Mortgage Connect, LP's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Mortgage Connect, LP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Mortgage Connect, LP Customer Service Score by Usage
Mortgage Connect, LP's Customer Service score was rated 3.1 stars by customers who have used Mortgage Connect, LP's products/services for Less than 1 Year.
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Mortgage Connect, LP as an Employer
Consumer vs. Employees
Mortgage Connect, LP scored a -46 for Net Promoter Score and a -48 for Employee Net Promoter Score. NPS gauges how likely a customer of Mortgage Connect, LP would recommend the brand to a friend. ENPS measures how likely Mortgage Connect, LP employees would recommend working at Mortgage Connect, LP to a friend.
Net Promoter Score
-46
NPS Score
| 27% | Promoters |
|---|---|
| 0% | Passive |
| 73% | Detractors |
Employee Net Promoter Score
-48
eNPS Score
| 22% | Promoters |
|---|---|
| 8% | Passive |
| 70% | Detractors |
