100
NPS
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Motor Vehicle Software
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About Motor Vehicle Software's Brand
An Agoura Hills, Calif.-based provider of process management software for state government agencies and businesses
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Motor Vehicle Software NPS
Motor Vehicle Software's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Motor Vehicle Software's customers would recommend using the product based on a scale of -100 to 100.
Motor Vehicle Software Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Motor Vehicle Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motor Vehicle Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Motor Vehicle Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Motor Vehicle Software Product Quality
5/5
Motor Vehicle Software has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Motor Vehicle Software's overall Product Quality score rated by its users and customers.
Motor Vehicle Software Product Information
Motor Vehicle Software’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://mvscusa.com/
- Company Size
- 51-200 Employees
Industry
Tech
Travel
Motor Vehicle Software Pricing
Motor Vehicle Software ROI & Value For Money
4/5
Motor Vehicle Software has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Motor Vehicle Software's overall ROI score rated by its users and customers.
Motor Vehicle Software Customer Satisfaction (CSAT)
Motor Vehicle Software Customer Satisfaction (CSAT) Score
100 / 100
Motor Vehicle Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Motor Vehicle Software Customer Service
4/5
Motor Vehicle Software has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Motor Vehicle Software's overall Customer Service score rated by its users and customers.
About Motor Vehicle Software's Customer Service
Address
29219 Canwood St. #205, Agoura Hills, CA
Website
https://mvscusa.com/
Phone Number
(818) 706-1949
Motor Vehicle Software as an Employer
4.4/5
Motor Vehicle Software has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Motor Vehicle Software scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Motor Vehicle Software would recommend the brand to a friend. ENPS measures how likely Motor Vehicle Software employees would recommend working at Motor Vehicle Software to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
