Mountain America Credit Union Employee Reviews
Out of 114 Mountain America Credit Union employee reviews, 82% were positive. The remaining 18% were constructive reviews with the goal of helping Mountain America Credit Union improve their work culture. The Finance team, with 100% positive reviews, reports the best experience at Mountain America Credit Union compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 22% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Training your people better in their positions
Cooperation with Steward not a 3rd party company would be ideal
Treating employees with respect. I'm not even sure they are aware we are human beings with feelings too. Get rid of the "if you don't like your job, we don't want you here anyway" attitude. We used to love our jobs. Now we hate them. There's a major problem.
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Management's response to any issue is to turn it around on how it is the employees fault. They literally do not care how miserable everyone on the team is. They only care when it is brought up just long enough to make sure we go back to keeping our mouths shut.
Review from Customer Support Dept
I feel that the relationships I build with members over the years, that will wait in line for me members ask for my manager after I’ve helped them with a transaction to tell them that MACU needs to give me a raise, People will go 20min out of their way
What do your coworkers need to improve and how could you work together better?
Need experience to be effective
Constant meetings, no agendas, no action items. Mertings go long due to constant distractions causing multiple rescheduled meetings
What needs to change to make the company culture better?
Accountability. Several coworkers have been caught in lies with no repurcussions.
What would you improve about your company's interview process?
Less panels and people involved. I had 5 managers of varying levels in my multiple interviews. I was then put on a different team than i was hired for. The process also took about 2 months.
What's going wrong and how can it be improved?
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What would you most like to see improved at your company?
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