34
NPS
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Mountain View Hospital
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About Mountain View Hospital's Brand
Brand at a Glance
10%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Mountain View Hospital NPS
Mountain View Hospital's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Mountain View Hospital's customers would recommend using the product based on a scale of -100 to 100.
Mountain View Hospital Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Mountain View Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2025 33 | Feb 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mountain View Hospital Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Mountain View Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mountain View Hospital Product Quality
2.2/5
Mountain View Hospital has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Mountain View Hospital's overall Product Quality score rated by its users and customers.
Mountain View Hospital Product Information
Mountain View Hospital’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Tech
Hospital & Health Care
Mountain View Hospital Pricing
Mountain View Hospital ROI & Value For Money
2.7/5
Mountain View Hospital has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Mountain View Hospital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mountain View Hospital Customer Service
2.7/5
Mountain View Hospital has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Mountain View Hospital's overall Customer Service score rated by its users and customers.
About Mountain View Hospital's Customer Service
Website
https://mountainview-hospital.com/
Mountain View Hospital as an Employer
4.3/5
Mountain View Hospital has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Mountain View Hospital scored a 34 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Mountain View Hospital would recommend the brand to a friend. ENPS measures how likely Mountain View Hospital employees would recommend working at Mountain View Hospital to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
