MSC Industrial Direct Competitors | Comparably
EMPLOYEE
PARTICIPANTS
49
TOTAL
RATINGS
523
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MSC Industrial Direct Competitors

MSC Industrial Direct competitors include Kimball Midwest, Fastenal and Lawson Products. MSC Industrial Direct ranks 1st in Customer Net Promoter Score on Comparably vs its competitors. See below how MSC Industrial Direct compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
4th
eNPS Rank
4th
Gender Rank
2nd
Diversity Rank
2nd
Product Quality
4th
NPS Rank
1st
Pricing Rank
2nd
Customer Service
2nd

See MSC Industrial Direct Culture vs Competitors:

MSC Industrial Direct Competitors
RankCompanyScore
1Kimball Midwest74
2Fastenal68
3Lawson Products59
4MSC Industrial Direct54

MSC Industrial Direct Competitors at a Glance

Product Quality Score Comparison

MSC Industrial Direct Ranks 4th in Product Quality Score

14 Customers rate MSC Industrial Direct's Product Quality Score a 3.1/5, which ranks it 4th against its competitors, below Lawson Products.

  1. 1st
    Fastenal
    3.6 / 5
  2. 2nd
    Kimball Midwest
    3.5 / 5
  3. 3rd
    Lawson Products
    3.4 / 5
  4. 4th
    MSC Industrial Direct
    3.1 / 5
Product Quality Score Comparison
RankCompany Score
1Fastenal73
2Kimball Midwest71
3Lawson Products69
4MSC Industrial Direct63
NPS Comparison

MSC Industrial Direct Ranks 1st in Net Promoter Score

17 Customers rate MSC Industrial Direct's Net Promoter Score a 24, which ranks it 1st against its competitors. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend MSC Industrial Direct to a friend?”.

  1. 1st
    MSC Industrial Direct
    24
  2. 2nd
    Fastenal
    4
  3. 3rd
    Kimball Midwest
    -11
  4. 4th
    Lawson Products
    -33
NPS Comparison
RankCompany Score
1MSC Industrial Direct24
2Fastenal4
3Kimball Midwest-11
4Lawson Products-33
Pricing Score Comparison

MSC Industrial Direct Ranks 2nd in Pricing Score

11 Customers rate MSC Industrial Direct's Pricing Score a 3.4/5, which ranks it 2nd against its competitors, below Fastenal.

  1. 1st
    Fastenal
    3.5 / 5
  2. 2nd
    MSC Industrial Direct
    3.4 / 5
  3. 3rd
    Kimball Midwest
    3 / 5
  4. 4th
    Lawson Products
    2.7 / 5
Pricing Score Comparison
RankCompany Score
1Fastenal70
2MSC Industrial Direct68
3Kimball Midwest61
4Lawson Products55
Customer Service Comparison

MSC Industrial Direct Ranks 2nd in Customer Service

12 Customers rate MSC Industrial Direct's Customer Service a 3.2/5, which ranks it 2nd against its competitors, below Fastenal.

  1. 1st
    Fastenal
    3.5 / 5
  2. 2nd
    MSC Industrial Direct
    3.2 / 5
  3. 3rd
    Kimball Midwest
    3 / 5
  4. 4th
    Lawson Products
    2.9 / 5
Customer Service Comparison
RankCompany Score
1Fastenal70
2MSC Industrial Direct64
3Kimball Midwest60
4Lawson Products58
Overall Culture Score Comparison

MSC Industrial Direct Ranks 4th in Overall Culture Score

49 Employees rate MSC Industrial Direct's Overall Culture a 54/100, which ranks it 4th against its competitors, below Lawson Products. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    Kimball Midwest
    74 / 100
  2. 2nd
    Fastenal
    68 / 100
  3. 3rd
    Lawson Products
    59 / 100
  4. 4th
    MSC Industrial Direct
    54 / 100
Overall Culture Score Comparison
RankCompany Score
1Kimball Midwest74
2Fastenal68
3Lawson Products59
4MSC Industrial Direct54
eNPS Comparison

MSC Industrial Direct Ranks 4th in Employee Net Promoter Score

40 Employees rate MSC Industrial Direct's Employee Net Promoter Score a -39, which ranks it 4th against its competitors, below Lawson Products. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at MSC Industrial Direct to a friend?”.

  1. 1st
    Kimball Midwest
    10
  2. 2nd
    Fastenal
    1
  3. 3rd
    Lawson Products
    -24
  4. 4th
    MSC Industrial Direct
    -39
eNPS Comparison
RankCompany eNPS
1Kimball Midwest10
2Fastenal1
3Lawson Products-24
4MSC Industrial Direct-39
Gender Score Comparison

MSC Industrial Direct Ranks 2nd in Gender Score

6 Employees rate MSC Industrial Direct's Gender Score a 56/100, which ranks it 2nd against its competitors, below Fastenal. The Gender Score tracks how positively women rate their experience at MSC Industrial Direct.

  1. 1st
    Fastenal
    65 / 100
  2. 2nd
    MSC Industrial Direct
    56 / 100
Gender Score Comparison
RankCompany Score
1Fastenal65
2MSC Industrial Direct56
Diversity Score Comparison

MSC Industrial Direct Ranks 2nd in Diversity Score

3 Employees rate MSC Industrial Direct's Diversity Score a 46/100, which ranks it 2nd against its competitors, below Fastenal. The Diversity Score tracks how positively diverse employees rate their experience at MSC Industrial Direct.

  1. 1st
    Fastenal
    56 / 100
  2. 2nd
    MSC Industrial Direct
    46 / 100
Diversity Score Comparison
RankCompany Score
1Fastenal56
2MSC Industrial Direct46
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